ShiftCare

Pros: The UI is pretty good for a home health agency scheduling software and the price was attractive to me

Cons: Everything. But my biggest issue is they over promise in the sales process and tell you they can do everything you want and then when you go live, it’s a complete utter disaster.

Pros: ShiftCare made it easy to schedule appointments and pair a caregiver easily. We are able to communicate for last minute coverage too and that makes all the difference when getting our clients the care they need.

Cons: Not to say I liked anything least but there are things to learn still as we navigate through all the functions of the software.

Pros: It is simple to use and visually uncomplicated. The rostering was clear simple and the features were good.

Cons: The constant bugs and the lack of mobile functionality for admin. Doing anything admin related on the phone was tricky and time consuming.

Pros: Very good support team. Quick and easy to get answers. The permissions are quite easy and set up is good.

Cons: Sometimes the app is a little bit glitchy, but not too bad. The price is a little higher than I would like to pay.

Pros: ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond.

Cons: There are times that I have been unsure of how to complete something in the software or the app. However, there are plenty of resources that can be accessed on the ShiftCare website and on YouTube to support learning how to use the software. The customer service has also been very helpful.

Pros: Scheduling was easy. The system interface is easy to use and the helpdesk was very accessible with people who are reachable at all times

Cons: Shiftcare had some privacy breaches as there were teams that could access information from other team teams through incident report etc

Pros: I like that it is not just a timesheet software but also a billing software and record keeping for workers and clients. Customer service on the chat function and availability of people on there is fantastic.

Cons: Integration doesn't work as well as it could - it often drops things off. I still have to download and upload files to ensure integrity. Also, it's got very expensive for small to medium sized businesses.

Pros: Its easy to find things mostly. Clear displays. Easy attachments. Good phone profile. Good support staff. easy to get quick support

Cons: As the founder, I still occasionally fill shifts. I am unable to have access as a founder and phone access as a staff/support worker. I need to see Shiftcare on my phone also.

Pros: Has a lot of scheduling options. Still a bit clunky there are a lot of features inside which could be tweaked which would improve the experience. Also the layout is a little old school. Not as modern as most tech platforms

Cons: NO APP FOR MANAGEMENT. There needs to be a dedicated App for IPhone that allows for simple rescheduling and booking of staff and managing of the business. The App is just focused at a staff level. And there is also no proper communication channel and viewer for clients to see. A strong focus should go towards such as you can tell it’s just a “patch job” that’s been included to make it seem like it has the function. So you really need to design an App for staff, an app for clients and an App for management. Whether it’s seperate apps or within the same, it needs to specific designs around those 3 elements

Pros: Able to have staff manage their documentation as well as review it.

Cons: The bloody cost of it, per user when it should just be purchase the software and cya.

Pros: Sending SMS through it. Self explanatory system.

Cons: Character limit on SMS No pop-up option for important information when clicking into a client profile. Limited tool for support coordination e.g budgeting, support planning and automated forms i.e services agreements, support plans. Too many areas where times are included when adding a shift i.e: billing, client and support worker times - just have all one time as this causes problems.

Pros: Ease of use. The program is built in a way that anyone can navigate. The information is easy to find when needed, and shift building is super simple. In app messaging is fantastic for compliance and prompt communication.

Cons: Could do with more data availability and a few tweaks to make the workflow faster

Pros: The rostering, billing and staff management are all very good. When you first start out you think you only need the bare minimum of features, however, you quickly realise you need to much more of what is available.

Cons: some different levels of purchased use. Most businesses would need to be able to roster and bill for NDIS and have staff management. Anything to do with those things should be available for two top teers of purchase. Maybe SIL etc should be in the top level purchase.

Pros: Mostly easy to roster and capture client info. It's reasonably intuitive.

Cons: $78

Pros: Easy to use instruction videos constant updates and real time notifications of updates

Cons: unable to put in plan dates in main page where the NDIS number goes unable to fully colour code the scheduler

Pros: The ease and customer service is probably the best we have had . We find it easy and so do our staff

Cons: I would love the new features with basic package , but understandable that we need to upgrade to premium .

Pros: The user friendly tools and latest improvements. Prompt support through the chat and efficiency.

Cons: Would be great if we could have a careplan to fill in the software instead of uploading as attachments

Pros: The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues. ShiftCare is intuitive and work flows organically which supports a consistent staff work practice.

Cons: It would be great to have folder options in the documents section and an alert at the top of the page in red to easily identify high risk information for staff.

Pros: Very efficient customer chat support, easy to understand features, quick way to see uploaded documents (no need to download a file to view), reminder feature, etc. We also like that we are able to manage who sees what documents.

Cons: $79

Pros: It’s easy to use and great for small businesses

Cons: Nothing, so far it’s been very easy to understand

Pros: Having live chat support is so handy for those times when you get stuck.

Cons: Fairly expensive for a sole trader but couldn’t survive without it.

Pros: Easy to use, and not only a rostering platform but also works for invoicing.

Cons: Not as friendly to use on a mobile. Only issue.

Pros: ShiftCare offers transparent pricing, flexible user management, and seamless Xero integration. The platform’s responsive customer support and regular improvements through a semi-public roadmap are standout features, making it highly user-friendly and efficient.

Cons: While ShiftCare is a robust platform, there are some areas that need improvement. The lack of a dedicated mobile admin app and a non-responsive website can make it difficult to manage tasks efficiently on the go. Certain UX issues, such as the awkward date picker and limited flexibility in scheduling shifts (e.g., only allowing 15- or 30-minute increments), slow down workflows. Managing recurring shifts could be smoother, as it currently requires excessive clicking through the month picker. There are also inconsistencies, such as the inability to bulk-edit kilometre pricing and the poor handling of split shifts, which don’t reflect correctly in the carer app or timesheets. Additionally, minor but noticeable issues—like formatting errors with Xero integration, the lack of automatic syncing with Xero for staff details, and small bugs in the mobile app—make ShiftCare feel less polished than it could be. Improving these areas would make a big difference in daily usage.