Paychex Flex

Pros: I love the value for the price first and foremost. It's also extremely user-friendly which is very important to myself and my team.

Cons: I have no issues currently. The one little I.T. issue was fixed within an hour by their customer service team who was extremely easy to work with.

Pros: Paychex is easy to use and has made it more effective to keep track of my benefits and payroll. Paychex is offered by my employers and is free to use and never gives me any issues.

Cons: There are no complaints with how Paychex is structured it is well designed for that I use it for and had been an effective way of tracking my time.

Pros: What stands out most about Paychex Flex is how it brings multiple HR, payroll, and benefits functions into one intuitive platform. The dashboard is clean and easy to navigate, which makes routine tasks like running payroll, tracking time, and accessing reports much more efficient. Another strong point is its flexibility and automation—features like automatic tax calculations, compliance support, and customizable reporting reduce manual work and the risk of errors. The employee self-service portal is also useful, allowing staff to access pay stubs, tax forms, and personal information without constant HR involvement. Overall, it simplifies complex processes while maintaining compliance, which is especially valuable in a regulated environment.

Cons: One downside is that some features feel less intuitive than expected, especially when navigating more advanced functions like reporting or customization. It can take time to locate specific options or fully understand how to configure certain settings. Additionally, the reporting capabilities, while robust, are not always user-friendly and may require extra effort to extract the exact data needed. There can also be occasional delays or dependency on customer support for resolving specific issues, which can slow down workflows. Overall, while the platform is powerful, the learning curve and navigation for certain features could be improved.

Pros: Customer Support is very helpful, reliably works for my company, customizable Mobile applications work well

Cons: Not always intuitive, needed to ask several questions before I initially found what I was looking for. Custom report creation could be easier

Pros: Their website is user friendly and it's nice to have access to reports when you need them. The first person I worked with was great, everything went downhill from there.

Cons: They had difficulty charging the agreed weekly price, couldn't figure out pay-as-you-go comp insurance (despite telling me repeatedly that it was set up correctly); contact person kept changing, they had difficulty keeping our two companies straight.

Pros: Easy to use, and fairly affordable. The Flex software worked great. Perfect.payroll solution for small to midsized companies.

Cons: The pricing continued.to increase every year until it was unaffordable. Set up process was a bit complicated, as well as the process of leaving the service.

Pros: Very easy to use for a small organization plus it's a good value. Very intuitive so you can pretty much figure out everything yourself. Helpful customer support. Makes all the tax allocations by state easy.

Cons: Some of the functionalities have different support teams, and the teams aren't cross-trained - so you can wait on hold only to be told that they need to transfer you elsewhere. My dedicated rep is never available and hold times can be very long for general support.

Pros: It actually comes into your account as soon as they send the payment, so you just wait a few minutes

Cons: I don’t think that there is anything at all that I don’t like about paychex flex, it is very helpful

Pros: I really enjoy the minimalist design Paychex has. IT allows the user to easily navigate and quickly understand the UI.

Cons: The only bug I have ever ran into is the authentication servers were down for an entire day, so we were unable to login.

Pros: The staff that I encountered was very helpful and always assisted when possible, it just always seems I had always talked to someone that may not have been as knowledgeable about the procedures and processes to correct problems

Cons: The pricing and the length of time it took to resolve issues with payroll. In my time working with them I rarely ever encountered anyone who was able to immediately fix an issue without involving other staff members

Pros: paycheck flex was very easy to use with my prior employer never had any issues, and if I did have any questions customer support was very friendly and responded very quickly.

Cons: nothing really, paychex flex was very easy to use and only downfall would be the employer at the time.

Pros: I love that it is easy to use, intuitive, and convenient, especially for mobile time tracking. It also offers good self-service options for employees.

Cons: There are difficulties getting support when issues arise. There were errors in tax filing (W-2s) and slow resolution to problems.

Pros: One Employee Login for 401k and Payroll. Otherwise, there are no other redeeming qualities for Paychex.

Cons: The customer service in all departments. The failure to provide services as contract (tax-pay service, payroll and 401k Plan). Mistakes, very big ones, by the 401k team. Horrible service by everyone involved over several years. Keep sending us new products to sign up for, but their current products do not work.

Pros: We love how fast and automated payroll processing has become for our employees with direct deposit and same-day payment.

Cons: No cons! Our employees find it super simple whether on desktop or the app! It's been a super easy transition for our employees.

Pros: Paychex flex is easy to use and helps make the payroll process a breeze for our small business. Best platform for payroll.

Cons: The only inconvenience I've had is my representative has change multiple times and always seams to be unavailable.

Pros: Where are my clothes at everything was on one page clocking in and out and being able to see your PTO time and being able to see your paystub’s

Cons: They like least was that due to being in so many people on this portal, portal will at times slow down so your clock out time would be a minute late or so

Pros: Having a dedciated customer service representative. There was always someone available that was directly assigned to our account our new payroll company to talk to a general customer service person each time.

Cons: Untimely correction for errors that were made, and no accountablility for this mistake. Excuses were made that it was not the job of that representative anymore because of a promotion and no one was assigned to the account, so he was doing both jobs. This is not the customers problem it is the companies issue to fix.

Pros: What did I like most about Paychex Flex. I have no Pro's for this company at all. I would never recommend them to any company.

Cons: They are way Over priced and Over Complicated. And prior tax issues when they file them, they don't get it handled promptly.

Pros: Ease of use and I love that I can keep track of my payment schedule and have access to all of my hours worked and documents. Also, a new feature has been introduced to our practice. The PEO benefit where we as employees can take arrange if empire benefits, 401K, Health insurance and so forth.

Cons: There is nothing to dislike. I find PayChex to be very useful within our healthcare practice and it works really well.

Pros: I do love the ease of use and the ability to logon quick. The home page is great with the items you need immediately.

Cons: There are tabs that I do not use at all nor does my employer whereas I feel it could be more useful if you knew how to use them. Also, sometimes I do not see the sign out tab forgetting to scroll over-same for lunch

Pros: Paychex Flex is very intuitive to use, which makes it very good for both businesses and employees, and it doesn’t require any specific training to get used to.

Cons: Paychex Flex had an issue where on older phone models especially, it will buffer or refuse to login causing issues for users.

Pros: Paychex Flex was super easy to use and communication with the support team was excellent! It was also a great value for the money for time tracking and payroll for our employees. I love the fact that they helped with all of our mandated reporting.

Cons: I had no issues with Paychex Flex. Everything worked well for us and the team was always available to help meet any of our needs.