FareHarbor

Pros: FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons.

Cons: While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day.

Pros: FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations.

Cons: One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than

Pros: FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant.

Cons: The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located.

Pros: Fareharbor is nearly flawless with integrations to concierges and third party resellers. Customer support is top notch and fast.

Cons: It looks like it was built in 1994 and the cost is expensive but it does exactly what we need it to do.

Pros: It originally was easy to set up and use. Their support was great and everybody uses the tools so it was not bad to set up.

Cons: They got away from everything that made them great. They don't innovate, their fees are higher and their support went overseas and can't solve problems. It went from best in class to extremely frustrating.

Pros: I can’t say there is anything about FareHarbor that I like. They did pay regularly without problems.

Cons: Customers constantly complained that it was hard to use. Additionally, the Help or Support provided is weak.

Pros: I like how you can do everything in the backend, reports, inventory, taxes. It allows you to look at future bookings and see future sales.

Cons: The training was not the best. But when you do need help the majority of the time there customer service is great.

Pros: We can use it for a large variety of ticket type sales and POS as well as information and data tracking

Cons: It's not intuitive - some things are very complicated to set up correctly

Pros: API connectivity. It synced up with a lot of my partners

Cons: Trying to strong arm small businesses who are already being squeezed by Viator.

Pros: Ease of use. Used to be priced to help the operator succeed.

Cons: Disconnected from the tour operator. They are only out for money.

Pros: Full-featured with abundant OTA linking.

Cons: Exorbitant fees that we couldn't with clear conscience pass on to customers.

Pros: How easy it is to use. You can find answers easily.

Cons: Some things have to be done by FareHarbor, that I can easily do on my own.

Pros: Dashboard is equal in quality to that of other alternatives, for example, bookingterminal.com

Cons: They changed the terms and fees so there is no guarantee that what they promise you when you sign up will actually stay that way long term. They have the worst customer service I encountered in any business, not replying to emails or calls, nor assisting even if things are urgent.

Pros: They made promises that they said would “never” change…

Cons: After doing business with them for 6 years, they violated everything they promised us. Stole money out of our revenue on terms we never agreed to. Opened our business up to disputes with zero help. Even support and our “account manager” neglects to help fix issues they caused.

Pros: it is most user friendly for both parties.

Cons: I didn't really care for the customer service

Pros: The platform and customer service used to be a industry leader and game changer, and now has become a burden.

Cons: $8d

Pros: The team was very helpful for integration, and it was a full package of reporting, booking software, and payment provider. The customer front-facing booking experience was clean and flowed nicely.

Cons: Customization had to be done by FareHarbor, or at least was very opaque to the user. At the time we used it, everything felt very hacked together and clunky for what we were trying to with the tool. We were trying to use staff and lane assignment as both being required to take a booking, but the solution made the dashboard look almost unusably cluttered.

Pros: Customer service WAS very good, and commission rates WERE fair (Past tense)

Cons: They seem completely uninterested in keeping customers. Now, they seem more interested in finding creative ways to destroy small businesses.

Pros: Assistenza e facilità di utilizzo sono le migliori qualità

Cons: Hanno da poco introdotto una commissione sui biglietti venduti in loco molto alta. Dal punto di vista tecnico è un pò scarsa la reportistica

Pros: a part le paiement en ligne je ne vois pas.

Cons: Très peu de souplesse pour enregistré les produits. Difficile de coordonnées les disponibilités avec les partenaires. Initialement ne prenez des frais qu'aux clients, finalement ils nous en prennent aussi. Leur service client est tout simplement horrible. Et leur service d'affiliation est tout simplement nul et inefficace.

Pros: There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options.

Cons: Satisfying. I have experienced the best all along.

Pros: FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.

Cons: I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.

Pros: The most thing that I like about the FareHarbor is the User-Friendly Interface of the program it allowed me to use it easily without any hassle, as well as its implementation of 3rd party programs.

Cons: The cost is what makes it quite a setback for me, but overall the quality of the program compensates the price. You get what you paid for.