Rating
4.3
54 reviews
Categories
5
Founded
1999
Employees
33
Zaui is a technology leading reservation and management software designed for shuttle companies, tour, activity and rental operators. Zaui is one of the longest-standing reservation systems in the industry. Creating innovative tools to grow tourism companies. Features: centralized operations management, e-commerce booking engine, mobile and Point-of-Sale apps, inventory and pricing management, agent/affiliate bookings, vehicle and route management, online reseller (OTA) channels and much more.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
446
Organic visits / mo
245
SEMrush reports no paid spend for this domain, but Google confirms 35 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
35
as Zaui Software Ltd.
Active now
16
last 14 days
Advertising since
Mar 2023
3+ yrs running
Last seen
today
still active
Running 4 ads on LinkedIn as Zaui - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Tour, Activity & Reservation Booking Platform advertisers - the validated angles to copy. See the niche →
(54 reviews)
Company won't acknowledge that they have charged me dor months for a product that never worked. Won't answer requests for refund.
Pros: Sysyem never worked as decribed. Caused absolute chaos. Won't answer emails or refund money. DO NOT TRUST THIS COMPANY
Cons: It didn't work, ever. Software sent confirmations with double the price. Messed up onhoarsing so existing reservations were lost. System could not even get our open hours right.
paul A. · Grand poh ba · Music · June 3, 2025
All staff is helpful and friendly, system works well and it’s easy to use and modify.
Pros: Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities.
Cons: The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service.
Michael L. · CEO · Transportation/Trucking/Railroad · April 28, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Travel Agency | 1 | 4 | Ad |
Domain confidence 99%
Pros: Customisation, report builder, dashboard layout, support
Cons: Sometimes system speed can be a bit slow
Brian F. · Sys Admin · Leisure, Travel & Tourism · September 29, 2023
Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath
Pros: It can do a lot, and it looks good from an webpage booking view, but....
Cons: But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says [sensitive content hidden]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now.
Nate S. · Owner · Leisure, Travel & Tourism · May 15, 2023
Pros: overall pretty good , excellent for transport
Cons: sometimes i found the back office complicated
simpn g. · ceo · Leisure, Travel & Tourism · April 20, 2023
We can now take credit cards online and have a book now button on our website. This has freed up a lot of time on the phone taking credit card information and manually entering other details into trip manifests.
Pros: The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that.
Cons: $79
Stefanie M. · Director · Leisure, Travel & Tourism · April 7, 2023
Pros: That it has an inventory which is easy to use with rentals. We do not have to count our stock every day in peak season.
Cons: That the Zaui Do and Zaui Stay are still 2 diffrent systems, soon they will cooperate and makes it so much easier.
Nathalie K. · Owner · Leisure, Travel & Tourism · March 14, 2023
SInce about 2010, we have been using online reservation systems. We went through the first three over the course of 4 years and none of them had features we required. Zaui was the first (and only one) that gave us all that we needed and was easy to use. Love, Love, Love the Zaui system.
Pros: Its intuitive. well laid out and the reports have everything our accountant needs. Including tracking unearned revenue, gift certificates with balances, etc.
Cons: Hmmm... the ability to easily pull up values on gift certificates. It was a multi step process. But we asked if there could be an easier way to do this and BOOM! They had their developers work on it and now the balance pops up when you enter a Gift Certificate number as the form of payment.
Kimberly P. · Operations Manager · Hospitality · March 17, 2022
Pros: Easy to use, training and support exceptional but more importantly the interface and product is second to none. I have tested a number of booking systems and this one blows the others out of the water. Easy to intergrate and report management is useful for a number of applications.
Cons: Nothing.... The system works well for our business.
Sarah B. · Manager · Leisure, Travel & Tourism · March 4, 2022
Amazing customer service
Pros: Prett is easy to integrate but think the waiver should be included in Zaui. Like checkfront
Cons: Integration is never an easy process and feel that some integration should be included
Michae L. · Marketing · Transportation/Trucking/Railroad · December 15, 2021
From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software.
Pros: The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well.
Cons: It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it.
Anonymous User · Reservations Assistant · Museums and Institutions · August 7, 2021
Great experience, [SENSITIVE CONTENT] has been amazing and helped us navigate through the system .
Pros: Zaui made our life easier, help us connect with different sales channel and centralized updation is the best feature.
Cons: Too early to say, maybe we will know more about it in few months.
Hassan A. · Marketing · Translation and Localization · July 12, 2021
Mostly very positive, just wish some of my concerns and issues could be nipped in the bud.
Pros: The parts that are easy, like booking a reservation, are really easy and intuitive.
Cons: Couple of points. First, I would really like the option to favorite some reports and preset parameters. Their are about 8 reports we have to run every night and it would be great if I could just hit a "Run Nightly Reports" button and have all of them print automatically. Second I wish the method for sharing or splitting a reservation was easier. Also modifying equipment is a little clunky.
Jeremy T. · Conceirge · Hospitality · April 26, 2021
My overall experience with Zaui has been exceptional from the start. We have been using the solution since 2010 and look forward to many more years of service together.
Pros: $7a
Cons: We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution. This however has changed radically over the past 18 months and now the solution is very much transport focused.
Niall M. · Owner / Director · Transportation/Trucking/Railroad · April 20, 2021
Pros: If this was a more streamlined system it would be alot easier to choose new activities when doing new pricelists. However it is not. Hard to find anything positive here sorry.
Cons: All the activities were mixed up to choose from, not in any order (eg all of Waikato, all of Bay of Plenty) After selecting the activities you want - they did not all go into final list - on average the system missed 4 each time so had to re-choose them all. Frustrating and time consuming. Only seemed to work most of the time on Firefox - did not work on other browsers for setting up new activities.
Katherine M. · data entry · Transportation/Trucking/Railroad · April 20, 2021
Pros: The layouts for forms are quite easy to use.
Cons: The reports are too inclusive. You can not customize them for your needs. I often take whatever I can get and then filter them again in an Excel spreadsheet.
Terri S. · Customer Service Manager · Transportation/Trucking/Railroad · April 19, 2021
Overall this is a great one stop software.
Pros: Zaui software works great for our online bookings. We are able to see our bookings at a glance and know where adjustments are needed. The other plus is our staff schedule is integrated in here as well.
Cons: When building a new custom entry it can take a little longer than years ago. Several of the latest updates have slowed down the process. Along with uploading any pdf docs is a challenge.
Henry W. · Charter Manager · Transportation/Trucking/Railroad · April 19, 2021
great!
Pros: Easy to use and Zaui has heard our needs and implemented as needed
Cons: Can't compare as I had never used a reservations software
Cristina A. · Office Manager · Transportation/Trucking/Railroad · April 19, 2021
Positive,
Pros: Simple and easy to use interface, I only use it to check booking numbers and daily schedules as a member of the team but I find it straight forward and easy to use.
Cons: There have been a number of bugs which have taken a long time to be resolved
Liam H. · Bungee crew · Leisure, Travel & Tourism · April 19, 2021
Generally quite good
Pros: Great when it works, navigating between pages usually quite easy, but when it doesn’t.....
Cons: It’s difficult to continually have to change password, changing it usually happens when I have least time to fiddle around when it takes me to pages I don’t need and doesn’t update. I don’t have time for that when I’m on a tight timeline
Bill W. · Coach driver · Transportation/Trucking/Railroad · April 15, 2021
Good
Pros: The display and the data information on different customers profile
Cons: The updates and some of the smaller icons
Steven F. · Shuttle driver and tour guide · Transportation/Trucking/Railroad · April 14, 2021
Overall it’s been a good experience and we’ll stick with their software for a lot longer.
Pros: Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product.
Cons: Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though.
Dean D. · Manager · Leisure, Travel & Tourism · April 13, 2021
Great and easy to use would really recommend any company to use it
Pros: It’s very easy to set and use, it nice it’s working it’s got everything you need to get you up and running.
Cons: Sometimes we get few glitches but fixed when reported
Peter L. · Bus driver · Transportation/Trucking/Railroad · April 13, 2021
We connected to Zaui API to make bookings in two markets were were just starting. It was a seamless process, and the developers were happy to work with them. They offer a service that focuses mostly on tickets to events and parks, with the tour bookings being secondary. I can only recommend it, as it not only a great software but comes with amazing support and developers that will actively help your team with the integration.
Pros: Zaui has the best online booking form from all the reservation software I had the pleasure of using in the last five years. I was working with Zaui on a project that brought many reservation systems together, and they were one of the easier APIs to implement.
Cons: We never had any issues working with Zaui, it is a great booking system.
Antonio M. · Owner · Information Technology and Services · February 25, 2021
Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our prior system did not have the capabilities for rented hours per vessel. The insight reports are fantastic assets, as they produce the information our [SENSITIVE CONTENT HIDDEN] has been asking for.
Pros: The online booking platform is fantastic. Extremely easy for both the guest and operator to interpret. Have not found another engine that can execute what ZAUI does for online activity rentals.
Cons: Desired features are still in development, Desktop POS. A true A/R function would be fantastic so we can keep a history for our seasonal moorage slips, and allow these members to charge gas sales/merchandise to their account.
Alex G. · Hospitality Accountant · Hospitality · June 26, 2020
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| 8 |
Ad |
| Tour Operator | 1 | 20 | - |
| Transportation Management | 2 | 25 | - |
| Ticketing | 2 | 45 | - |