Zaui

Pros: It can do a lot, and it looks good from an webpage booking view, but....

Cons: But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says [sensitive content hidden]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now.

Pros: overall pretty good , excellent for transport

Cons: sometimes i found the back office complicated

Pros: The same people answer my questions, and for the most part have been able to solve things that are system critical. It keeps all of our bookings in one place, and we can set the parameters of each trip to be different. Adding products like rental items to an activity is a nice addition. When I'm signed out after a period of inactivity and I sign back in, I am returned to whatever page I was working on. I like that.

Cons: $79

Pros: That it has an inventory which is easy to use with rentals. We do not have to count our stock every day in peak season.

Cons: That the Zaui Do and Zaui Stay are still 2 diffrent systems, soon they will cooperate and makes it so much easier.

Pros: Its intuitive. well laid out and the reports have everything our accountant needs. Including tracking unearned revenue, gift certificates with balances, etc.

Cons: Hmmm... the ability to easily pull up values on gift certificates. It was a multi step process. But we asked if there could be an easier way to do this and BOOM! They had their developers work on it and now the balance pops up when you enter a Gift Certificate number as the form of payment.

Pros: Easy to use, training and support exceptional but more importantly the interface and product is second to none. I have tested a number of booking systems and this one blows the others out of the water. Easy to intergrate and report management is useful for a number of applications.

Cons: Nothing.... The system works well for our business.

Pros: Prett is easy to integrate but think the waiver should be included in Zaui. Like checkfront

Cons: Integration is never an easy process and feel that some integration should be included

Pros: The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well.

Cons: It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it.

Pros: Zaui made our life easier, help us connect with different sales channel and centralized updation is the best feature.

Cons: Too early to say, maybe we will know more about it in few months.

Pros: The parts that are easy, like booking a reservation, are really easy and intuitive.

Cons: Couple of points. First, I would really like the option to favorite some reports and preset parameters. Their are about 8 reports we have to run every night and it would be great if I could just hit a "Run Nightly Reports" button and have all of them print automatically. Second I wish the method for sharing or splitting a reservation was easier. Also modifying equipment is a little clunky.

Pros: $7a

Cons: We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution. This however has changed radically over the past 18 months and now the solution is very much transport focused.

Pros: If this was a more streamlined system it would be alot easier to choose new activities when doing new pricelists. However it is not. Hard to find anything positive here sorry.

Cons: All the activities were mixed up to choose from, not in any order (eg all of Waikato, all of Bay of Plenty) After selecting the activities you want - they did not all go into final list - on average the system missed 4 each time so had to re-choose them all. Frustrating and time consuming. Only seemed to work most of the time on Firefox - did not work on other browsers for setting up new activities.

Pros: The layouts for forms are quite easy to use.

Cons: The reports are too inclusive. You can not customize them for your needs. I often take whatever I can get and then filter them again in an Excel spreadsheet.

Pros: Zaui software works great for our online bookings. We are able to see our bookings at a glance and know where adjustments are needed. The other plus is our staff schedule is integrated in here as well.

Cons: When building a new custom entry it can take a little longer than years ago. Several of the latest updates have slowed down the process. Along with uploading any pdf docs is a challenge.

Pros: Easy to use and Zaui has heard our needs and implemented as needed

Cons: Can't compare as I had never used a reservations software

Pros: Simple and easy to use interface, I only use it to check booking numbers and daily schedules as a member of the team but I find it straight forward and easy to use.

Cons: There have been a number of bugs which have taken a long time to be resolved

Pros: Great when it works, navigating between pages usually quite easy, but when it doesn’t.....

Cons: It’s difficult to continually have to change password, changing it usually happens when I have least time to fiddle around when it takes me to pages I don’t need and doesn’t update. I don’t have time for that when I’m on a tight timeline

Pros: The display and the data information on different customers profile

Cons: The updates and some of the smaller icons

Pros: Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product.

Cons: Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though.

Pros: It’s very easy to set and use, it nice it’s working it’s got everything you need to get you up and running.

Cons: Sometimes we get few glitches but fixed when reported

Pros: Zaui has the best online booking form from all the reservation software I had the pleasure of using in the last five years. I was working with Zaui on a project that brought many reservation systems together, and they were one of the easier APIs to implement.

Cons: We never had any issues working with Zaui, it is a great booking system.

Pros: The online booking platform is fantastic. Extremely easy for both the guest and operator to interpret. Have not found another engine that can execute what ZAUI does for online activity rentals.

Cons: Desired features are still in development, Desktop POS. A true A/R function would be fantastic so we can keep a history for our seasonal moorage slips, and allow these members to charge gas sales/merchandise to their account.