Rating
5.0
15 reviews
Categories
2
Founded
2017
Employees
14
Funding
30K
Angel
Retino is a warranty claims and returns management software that helps online merchants streamline the return process. Retino offers an embedded portal where customers can initiate returns or warranty claims, schedule pickups, and track status. The software centralises return data like communication history, refunds, and customer satisfaction ratings to help online retailers optimise the return experience.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
16
Organic visits / mo
51
SEMrush reports no paid spend for this domain, but Google confirms 40 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
40
as Retino.cz s.r.o.
Active now
32
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
The shared messaging across Ecommerce Returns Management Software advertisers - the validated angles to copy. See the niche →
(15 reviews)
The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier.
Pros: Ease of application. Automation of claims.
Cons: I would improve the emails sent to customers graphically and in terms of content.
Ondrej P. · E-commerce manager · Cosmetics · August 15, 2024
It' a great tool for online returns and customer care.
Pros: - quick support response - clear client - really easy to set up on your website
Cons: - lack of brand customisation - didn't find any more
Tadeas G. · IT · Retail · August 13, 2024
Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Returns Management (RMS) | 1 | 1 | Ad |
Domain confidence 98%
Pros: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support.
Cons: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded.
Václav D. · Chief Operating Officer · Retail · August 12, 2024
very satisfied with Retino, makes the process clear and we appreciate we can add remarks for our other colleagues so that anyone can see the status of the return process
Pros: makes the comunication with customers and returne process easy and understandable for all parties
Cons: there is nothing I dislike about Retino
Eva K. · Marketing manager · Consumer Goods · August 9, 2024
Easy and transparent process and overview on cases.
Pros: Absolute comfort with handling cases - for us, but also for customer, what is even more important.
Cons: Comfort - easy to start case, handle it, but also end.
Jiri P. · CEO · Food & Beverages · August 9, 2024
The retino helped us with faster solving customer service.
Pros: the most useful thing is overview of each case. Simple user interface.
Cons: I think that retino is very useful APP for customer service without any missing functions.
Dalik R. · customer service, reklamation · Sporting Goods · June 7, 2023
$7b
Pros: Excellent returns and claims processing system with advanced automation and customer portal.
Cons: In more than two years of use, we have not encountered anything that Retino support could not solve almost immediately.
Lukáš M. · Customer service manager · Retail · June 5, 2023
We are in child clothes fashion, so we have lot of returns. With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :)
Pros: With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :)
Cons: Connection with czech e-shop solution Shoptet.
Vojtěch M. · Owner · Apparel & Fashion · May 29, 2023
Pros: Retino is a great tool that has saved us so much time and effort. It's great to receive notifications about new cases, and we love the fact that the system monitors deadlines for us. We are happy to work with them.
Cons: It's not really user-friendly when setting up automatic e-mails for customers.
Anonymous User · Operations manager · Apparel & Fashion · May 25, 2023
We are extremely happy with it and it often shows up in our reviews as a reason for choosing our shop, which is great. Definitely would recommend.
Pros: It completely changed our returns and claims management, it is now automated, worry-free and very comfortable to use for both us and the customers.
Cons: We found it a little complicated at the initial set up, but once you do it, it basically doesnt need any management.
Andrea G. · Owner · Consumer Goods · May 23, 2023
Pros: We're thrilled with Retino! As a customer-focused e-shop, we take our returns process seriously. Retino has helped us reduce our error rate and save one employee. It's a brilliant tool that we can't imagine doing without. Highly recommended!
Cons: Nothing :) But always you can improve something :)
Adam K. · CEO · Retail · May 19, 2023
Pros: Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop.
Cons: I can't come up with anything negative really.
Radim N. · CEO · Printing · May 16, 2023
Pros: Retino is a great helper. Notifications about the creation of new cases from customers arrive on e-mail, he monitors the deadlines, and above all, I have to greatly appreciate the customer support, which solves any shortage practically immediately. Our customers are very satisfied.
Cons: Nothing, everything works as it should. During the entire period of use (more than 5 years), we did not have a single problem.
Tereza Š. · CEO · Apparel & Fashion · May 12, 2023
We use Retino since 2017 and I don't regret any day using it. It saves us manpower and helps us focus on other sides of the business. It takes care of the legal deadlines, makes customers satisfied and gives us insights/stats. Definitely worth every euro.
Pros: Everything related to returns on one place. For us and even for the customers. Easy to setup, easy to use, just saves us money and energy.
Cons: Almost nothing, I am very satisfied. Even the support is perfect.
Miroslav S. · Executive Director · Retail · May 10, 2023
Just works. Good software, and excellent customer support.
Pros: Helps us keep returns and troublemakers in check.
Cons: Tailor-made customizations are mostly not possible.
Vítek P. · Webmaster · Retail · May 10, 2023
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