Rating
4.7
58 reviews
Categories
5
Founded
2012
Employees
400
Funding
64M
Series C
Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.
Ad spend / mo
$9K
34 paid keywords
Paid visits / mo
1,118
Organic keywords
5,071
Organic visits / mo
16,279
Authority
45
4,647 ref domains
Creatives run
65
as Narvar, Inc.
Active now
20
last 14 days
Advertising since
Mar 2022
4+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as Narvar - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Post-Purchase Tracking & Delivery Experience Platform advertisers - the validated angles to copy. See the niche →
(58 reviews)
Great experience. So, ease with returns now as customers can do it by themselves at their end. Happy customer, happy business, Thanks Narvar.
Pros: The way returns handle by customer is the best feature.
Cons: Nothing at this point as our main purpose for returns are getting served in the best way can think of. Thank you Narvar.
VIPUL C. · Treasury Analyst · Apparel & Fashion · July 2, 2024
Fast and easy tracking with Narvar for Nespresso products. I would recommend this platform.
Pros: Fast and easy tracking with Narvar for Nespresso products.
Cons: Can improve on real time data especially when the package is delivered. Sometimes it can take 10-15 after the order is delivered to receive the email or text notification from Narvar.
Jen A. · Business Optimization Specialist · Consumer Goods · November 17, 2023
Pros:
| Category | Page | Rank | Placement |
|---|---|---|---|
| Returns Management (RMS) | 1 | 8 | - |
| Shipment Tracking | 1 | 19 |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| loop returns | $26.03 | 1 | 37.8% | corp.narvar.com/vs/narvar-vs-loop |
| narvar | $4.78 | 1 | 15.8% | corp.narvar.com/vs/narvar-vs-parcellab |
| rangeme | $4.96 | 3 | 3.1% | corp.narvar.com/resources/choosing-a-returns-management-solution |
| loopreturns | $26.03 | 2 | 1.9% | corp.narvar.com/vs/narvar-vs-loop |
| starshipit | $6.92 | 1 | 1.1% | corp.narvar.com/secure |
| flxpoint | $18.94 | 4 | 0.8% | corp.narvar.com/blog/returns-reimagined-protect-profit-preserve-loyalty-scale-smarter-with-ai |
| molo solutions | $2.63 | 4 | 0.4% | corp.narvar.com/request-a-demo |
| shipsaving | $2.42 | 4 | 0.4% | corp.narvar.com/secure |
| parcellab | $9.42 | 3 | 0.4% | corp.narvar.com/vs/narvar-vs-parcellab |
| narvar returns | $5.88 | 2 | 0.2% | corp.narvar.com/demo/shield |
| shipping insurance companies | $13.97 | 3 | 0.1% | corp.narvar.com/secure |
| narvar shipping | $3.20 | 2 | 0.1% | corp.narvar.com/request-a-demo |
| narvar return | $5.88 | 2 | 0.1% | corp.narvar.com/return-exchange |
| return and refund policy sample pdf | $3.06 | 1 | 0.0% | corp.narvar.com/blog/ultimate-vip-return-policy |
| small business return policy examples | $3.72 | 1 | 0.0% | corp.narvar.com/blog/ultimate-vip-return-policy |
Narvar - Official Site
Narvar Company — Deliver Intelligent, Personalized Post-Purchase Experiences for Your Customers.Get a demo! Build...
https://corp.narvar.com › request-a-demo
Narvar - The Best RMA Platform - Narvar - Trusted By Top Brands
Upgrade Your Post-Purchase Experience With Narvar – Simpler, Faster, and Smarter
https://corp.narvar.com › narvar-vs › loop
The Ultimate Return Policy Template
The return policy template is perfect for any retailer looking to give their VIP customers the ultimate experience. Download the template now to guide your own policies. Trusted by 1500+ Brands.
https://corp.narvar.com
Return & Exchange Software - Ecommerce Returns Made Easy
Narvar gives you new opportunities to engage customer with personalize experiences.
https://corp.narvar.com
The State of Post-purchase Experience
Download our ebook for everything you need to make a business case for a post-purchase platform. Trusted by 1500+ Brands. Customized Tracking Pages.
https://corp.narvar.com
Cons: Smaller enterprises with limited budgets might find it costly.
Paola A. · manager · Arts and Crafts · October 27, 2023
The tool has allowed us to turn what was once simply a transactional order/shipping notification into a revenue stream. I have engaged the customer support team at Narvar quite a bit early on and they were always extremely helpful and knowledgable.
Pros: Love the customization capabilities and the ability to schedule periodic sale-related changes to our main pages to coincide with key selling moments and creative changeovers.
Cons: The initial setup was a little tricky and required installing some HTML code into other places, such as our auto-generated emails in Shopify.
Justin H. · Head of Marketing · Apparel & Fashion · September 27, 2023
Pros: The product makes tracking shipments easy! Now I know where packages are each stage of their journey.
Cons: Honestly, I think this is a good software and has been improved. I can't think of improvements that need to be made.
Rebecca G. · Owner Operator · Music · September 25, 2023
The software is very user friendly and experience is quite good. I recommend it
Pros: Software made our life easier in following up with the returns and so much time saver
Cons: No big problems when using it. It might take some time to get along with the updates
Jeifer C. · Purchase assistant · Building Materials · September 14, 2023
With Narvar we have a more unified, branded tracking and shipment notification system that delights our customers.
Pros: Employees at Narvar are some of the best. Regardless of their role, each person is professional and feels like an extension of our doTERRA team. The product works as expected because they have quality employees that ensure their customers understand and have what is needed at all phases of the relationship.
Cons: Integrations with new 3pls can be more challenging but that is largely due to the unique nature of each 3pl.
Sean S. · Director, IT Order Management · Health, Wellness and Fitness · August 17, 2023
Pros: The ease of clients initiating return through the returns portal.
Cons: Timeframe to officially launch was a lengthy process.
Connie W. · Customer Service · Apparel & Fashion · July 28, 2023
Pros: Using Narvar Returns & Exchanges with Shopify is a dream. You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify. They make it easy to customize your returns experience and manage and search initiated returns.
Cons: We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations. Their reporting and analytics tool is also not my favorite but it gets the job done (mostly).
Celina O. · CX Ops Manager · Apparel & Fashion · July 28, 2023
Pros: I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!
Cons: Until now, we do not have any issues or any negative feedback we are so happy and satisfied
Edwin G. · Customer services specialist · Retail · June 26, 2023
Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!
Pros: Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!
Cons: My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!
Thomas D. · Customer Experience Manager · Retail · June 16, 2023
Narvar has been a good partner for us. We've had ups and downs within the platform, and will look forward to seeing the improvements and enhancements we've asked for.
Pros: The Narvar App integrated within Shopify is very user friendly. It is navigable and intuitive.
Cons: There are a number of improvements we are waiting for from Narvar. The overall backend integrations are not overly smooth and don't serve all of our needs. Implementation took almost two years to get to a point where we were satisfied.
Carrie F. · Operations Manager · Apparel & Fashion · June 14, 2023
Overall its been a great experience!
Pros: The platform has been very much plug and play
Cons: Reaching a CSM can be tough at times but support is very thorough.
Edwin K. · Director Of Ecommerce · Retail · June 12, 2023
Pros: We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!
Cons: Analytics are lacking - there could be much more data about the products returned and reasons. This would help us improve our products.
Andrew P. · Director of Marketing · Apparel & Fashion · June 8, 2023
It allowed the overall returns and exchanges experience to be easier both for the customers and for our team.
Pros: It provides real-time tracking information on the return, making the customers feel reassured. The refunds and exchanges are processed accurately and quickly, plus their platform is very user-friendly.
Cons: So far I haven't had any issues with their platform.
Stephanie P. · Customer Service · Apparel & Fashion · June 7, 2023
Excellent experience.
Pros: User friendly app, easy tracking and return service.
Cons: Some problems happens when creating the labels.
Borja T. · Operations Director · Retail · June 6, 2023
Has help us a lot! But I think that to improve more our experience we should improve & find a solution for all our exceptions.
Pros: Narvar has reduced all the day to day manual task for our CS team.
Cons: There are some exceptions that I would like to go deeper to understand why can not be atomatize and try to find a solution.
Marta P. · Operation Insights Manager · Apparel & Fashion · June 5, 2023
The biggest benefit I have experienced with Narvar is the automation and categorization of our returns. We can understand and listen more to our customers according to their comments. In addition, our clients feel very confident when using the platform because it is very intuitive. It gives a feeling of autonomy.
Pros: What I like the most is that our returns process has changed for the better since it was implemented. Returns are processed faster, easier, and more automatically.I can also say that Narvar has helped us a lot when it comes to categorizing the reasons for return, in this way, we can improve in the necessary aspects.
Cons: I can't currently think of anything wrong, as our old returns process was very old, there were many steps to follow, but now this has changed to more automated and easier support for our customers.
Claudia T. · Customer Service Agent · Apparel & Fashion · June 2, 2023
Pros: The integration was seamless, the staff at Narvar were attentive and helpful in the transition and helping to get our return policy rules copied over. Our customers love the simple, guided return authorization page and instant return label.
Cons: One feature that is lacking from Narvar is the ability to "rate shop" with return label carriers. We would love to see this feature implemented in the future. Ideally the feature would choose the least expensive return label based on the products being returned and the location of the customer.
James P. · Operations Manager · Consumer Goods · June 1, 2023
Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.
Pros: Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.
Cons: Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable
Jose R. · Sr. Customer Care Manager · Retail · May 31, 2023
Pros: Narvar has helped our CS team reduce call times with ease of use in tracking packages for our customers. We are delighted with the order management features.
Cons: It took us a while to set up, but that was likely do to our dev team.
Brittin B. · Sr Digital Marketing Manager · Sporting Goods · May 31, 2023
Amazing! Glad we chose narvar
Pros: Super useful to use, intuitive and useful! Fantastic
Cons: There's some bugs sometimes, however the customer service team is always willing to help!
Anonymous User · Customer Service Specialist · Apparel & Fashion · May 31, 2023
satisfied in terms of customer experience, but there are some issues that are still pending to be solved by the IT team
Pros: Easy for the customer to follow up with the returns and also pushing exchanges for revenue retention.
Cons: continuos changes make it important to follow up with the current processes
Miquel R. · Business Operations Manager · Retail · May 26, 2023
Pros: I love how easy the integration and hub are built.
Cons: I would love to see their product team being new features faster to thr market.
Yee Ling L. · Director of Product Management · Luxury Goods & Jewelry · May 8, 2023
In my experience Narvar gave me a great order tracking experience. Allowing companies to focus in core operations while taking care of order tracking tools. The best tool is sending notification for order status to customers
Pros: The most I like about Narvar is to have a partner to work on order tracking. Narvar is easy to use and is friendly for customers to navigate
Cons: Integration with carriers could be easier.
Martin M. · Logistics Coordinator · Consumer Goods · May 4, 2023
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| Shipping | 2 | 30 | Shortlist |
| Warehouse Management | 3 | 21 | - |
| Order Management | 3 | 31 | - |