Narvar

Pros: Love the customization capabilities and the ability to schedule periodic sale-related changes to our main pages to coincide with key selling moments and creative changeovers.

Cons: The initial setup was a little tricky and required installing some HTML code into other places, such as our auto-generated emails in Shopify.

Pros: The product makes tracking shipments easy! Now I know where packages are each stage of their journey.

Cons: Honestly, I think this is a good software and has been improved. I can't think of improvements that need to be made.

Pros: Software made our life easier in following up with the returns and so much time saver

Cons: No big problems when using it. It might take some time to get along with the updates

Pros: Employees at Narvar are some of the best. Regardless of their role, each person is professional and feels like an extension of our doTERRA team. The product works as expected because they have quality employees that ensure their customers understand and have what is needed at all phases of the relationship.

Cons: Integrations with new 3pls can be more challenging but that is largely due to the unique nature of each 3pl.

Pros: The ease of clients initiating return through the returns portal.

Cons: Timeframe to officially launch was a lengthy process.

Pros: Using Narvar Returns & Exchanges with Shopify is a dream. You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify. They make it easy to customize your returns experience and manage and search initiated returns.

Cons: We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations. Their reporting and analytics tool is also not my favorite but it gets the job done (mostly).

Pros: I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!

Cons: Until now, we do not have any issues or any negative feedback we are so happy and satisfied

Pros: Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!

Cons: My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!

Pros: The Narvar App integrated within Shopify is very user friendly. It is navigable and intuitive.

Cons: There are a number of improvements we are waiting for from Narvar. The overall backend integrations are not overly smooth and don't serve all of our needs. Implementation took almost two years to get to a point where we were satisfied.

Pros: The platform has been very much plug and play

Cons: Reaching a CSM can be tough at times but support is very thorough.

Pros: We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

Cons: Analytics are lacking - there could be much more data about the products returned and reasons. This would help us improve our products.

Pros: It provides real-time tracking information on the return, making the customers feel reassured. The refunds and exchanges are processed accurately and quickly, plus their platform is very user-friendly.

Cons: So far I haven't had any issues with their platform.

Pros: User friendly app, easy tracking and return service.

Cons: Some problems happens when creating the labels.

Pros: Narvar has reduced all the day to day manual task for our CS team.

Cons: There are some exceptions that I would like to go deeper to understand why can not be atomatize and try to find a solution.

Pros: What I like the most is that our returns process has changed for the better since it was implemented. Returns are processed faster, easier, and more automatically.I can also say that Narvar has helped us a lot when it comes to categorizing the reasons for return, in this way, we can improve in the necessary aspects.

Cons: I can't currently think of anything wrong, as our old returns process was very old, there were many steps to follow, but now this has changed to more automated and easier support for our customers.

Pros: The integration was seamless, the staff at Narvar were attentive and helpful in the transition and helping to get our return policy rules copied over. Our customers love the simple, guided return authorization page and instant return label.

Cons: One feature that is lacking from Narvar is the ability to "rate shop" with return label carriers. We would love to see this feature implemented in the future. Ideally the feature would choose the least expensive return label based on the products being returned and the location of the customer.

Pros: Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.

Cons: Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable

Pros: Narvar has helped our CS team reduce call times with ease of use in tracking packages for our customers. We are delighted with the order management features.

Cons: It took us a while to set up, but that was likely do to our dev team.

Pros: Super useful to use, intuitive and useful! Fantastic

Cons: There's some bugs sometimes, however the customer service team is always willing to help!

Pros: Easy for the customer to follow up with the returns and also pushing exchanges for revenue retention.

Cons: continuos changes make it important to follow up with the current processes

Pros: I love how easy the integration and hub are built.

Cons: I would love to see their product team being new features faster to thr market.

Pros: The most I like about Narvar is to have a partner to work on order tracking. Narvar is easy to use and is friendly for customers to navigate

Cons: Integration with carriers could be easier.