ReturnGO

Pros: - Incredible software - Easy to use - Incredible customer service - Incredible 24/7 service - Friendly service

Cons: I do not have anything bad to say about ReturnGo. Their service has been exceptional from the very beginning.

Pros: The customer service team is always responsive, helpful, and efficient. Issues are resolved quickly and communication is clear. It’s reassuring to know that any problems are handled with care and professionalism. Highly recommend based on the quality of support alone!

Cons: There’s genuinely nothing we dislike about ReturnGO – it’s intuitive, reliable, and support is excellent.

Pros: Create a seamless experience for our customers as well as our agents the process is no longer manual

Cons: we have not yet experienced issues that are not manageable , with the issues we have received we got assistances

Pros: That we dont need to take care of returns and exchanges manually, it all happens automatically.

Cons: nothing much. everything is top! Back-end user interface needs to be a little bit more easy.

Pros: Support Ease for both us a a business and the customer

Cons: getting certain reports can sometimes be difficult

Pros: Clear and functional rules, resolutions and return methods. Awesome customer support.

Cons: I wish their analytics section/reports provided more data.

Pros: Easy to use, great cost, support is always so helpful and quick. Tons of functionality and customization.

Cons: All the features and customization that fit my business needs.

Pros: Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great! Really love how automated everything is and how easy it is to track all of our exchanges in one place. :) The support team has been extremely helpful whenever I have a question as well! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that.

Cons: We haven't had any real issues to be completely honest, it has been extremely helpful for us.

Pros: Very easy and friendly app once you get the hang of it

Cons: Could be better in the look & feel (there is an option to edit but a little complicated)

Pros: Not only has the platform proven to provide a great experience for my customers, but the attentive staff at ReturnGO has been exceptional at helping me piece together a solution that works for our store and use cases.

Cons: Very little to dislike, I could nit-pick anything apart, but ReturnGO deserves credit as one of the best solutions on the market for small businesses and larger ecommerce stores alike.

Pros: Saving manual work and improving the customer experience in the entire field of exchanges and returns

Cons: Implementation is a bit complex and requires many tests

Pros: It's the most incredable tool for Fashion industry. The exchange tools are great!

Cons: Customer service is very good! Always help within 2 min.

Pros: Its intuitive to use and very customizable

Cons: One thing that was recently fixed was being able to reactivate a closed return. The only thing i'd like to see now which is probably available in different subscriptions is changing a return to an exchange and vice versa.

Pros: Functionality for self-service returns and exchanges

Cons: All good! There could be some minor improvements to make regarding analytics

Pros: We've been using it for over a year and love it. Easy for customers to use and is constantly adding features. Customer service was helpful in getting us set up so it made implementation easy. Integrates well with Shopify.

Cons: Can't process returns from the adim but they are adding this feature soon.

Pros: Connectivity with EasyPost (for US) and Sendcloud (for Europe). Also Chatsupport is amazing

Cons: they don't have a ticketsystem with developer issues

Pros: Easy to use, simple to set up and if there are any problems they have a customer service team that responds in less than 1 minute.

Cons: A specific configuration of a gift return, but it is unique to our shop.

Pros: ReturnGO a must-have app for an eCommerce website. It offered us all we need to process returns fast and accurate.

Cons: Maybe the prices are not explained very good, but after getting in touch with ReturnGO team, all become more clear.

Pros: Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand. The exchange system is amazing.

Cons: Nothing bad to say really. Maybe it's not the cheapest out there, but it is a very good value for the money

Pros: It's very easy to use on the front end, where our customers are able to easily access their order and choose the item they would like to return along with the reason for the return. Our customers have been very happy with the easiness of the process and user interface. On the backend it's also very easy to use and only requires 3 steps for every single return, saving us time. The best part is that is costs around 80% less than other return solutions which is great for companies that don't have a high volume of returns and aren't looking to spend hundreds of dollars every month on a high quality returns app.

Cons: Can only be done from desktop computer, not mobile. That would be my only suggestion/

Pros: ReturnGo has significantly improved our return management. The user-friendly interface and automation features save us time and reduce errors. Our customers love the seamless self-service return portal, enhancing their overall experience. Detailed analytics provide valuable insights, and the customizable return policies fit our business needs perfectly. The integration with our existing systems is smooth, and the support team is responsive and helpful. Overall, ReturnGo offers excellent value for money and has made our return process more efficient and customer-friendly.

Cons: While ReturnGo is great, there are a few drawbacks: Slight learning curve for advanced features. Customization options for the return portal are somewhat limited. Pricing for higher-tier plans isn't very transparent. Lack of a dedicated mobile app for managing returns. Overall, these issues are minor compared to the benefits ReturnGo offers.

Pros: Great customer service, Easy to manage. We use it for about 2 years now and see a lot of good changes and development that makes the work even better!

Cons: Timeline can be a little bit busy so its not always easy to follow.