Phone.com

Pros: The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down).

Cons: The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.

Pros: I liked the fact that I could have a toll free number to use in my business.

Cons: The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through

Pros: Easy to use once you understand how to use it Self us online kiosk

Cons: 3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent

Pros: Seems to work well with laptop. It is easy to use when operating properly. Easy to reach tech support.

Cons: It seems to be incompatible with Android cell phone. I have spent many hours and days with tech support and still no solution. I have to reinstall app at least 1x weekly just to make a phone call from my cell. Caller ID will not show my company name on receiving end.

Pros: No long wait times to connect to representatives

Cons: Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself through . If it’s not one thing it’s the other , one associate fixes one thing while simultaneously messesing up another . It’s been over a month and I have still not been able to successfully use this service . Hands down, the worse decision- lost money off my bussiness because they mistakenly completely added the phones . They have one job, and they absolutely fail at it, over and over and over again .

Pros: Good price, good number, decent reliability.

Cons: I don't want to associate with ANY company that puts you on hold for one hour when cancelling service. You have no other option. YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through.

Pros: Customer service is much much better than Ring Central

Cons: Connections are terrible. There's weird noise on the line, clients can't hear me, calls break up absolutely constantly. I'm locked into a contract and I don't know what to do.

Pros: The customer service is top notch! [sensitive content hidden] and the team at Phone.com are the best. They work very hard to satisfy their customers. I have been a long time customer of Phone.com. Many times I have had trouble paying my bill. They usually work very hard to help me keep it. Unfortunately, I recently lost my business 800 number because I couldn't afford to pay my bill again, this time it was too long. I have had that number for years and it was published everywhere. I don't recommend not paying your bill cause you run the risk of losing it. Sell something, anything, but pay your bill! It definitely hurt my business when I went to run ads and that number was all over the internet. No way can you change decades of publishing and sharing of that number. In both print and online. I really want to thank everyone for getting my phone number back as it was in the process of being assigned to another company. Blessing to you all. Phone.com is the best company for your business.

Cons: Nothing, I have no complaints what-so-ever.

Pros: Mesmo o plano básico tem muitas opções e ótimo custo benefício.

Cons: Me atendeu em tudo que precisei, sem falhar.

Pros: I liked that I could port over multiple numbers and that texting was included but apparently not... Though I'm a very small business and don't really do campaigns, I must register as if I am a BIG Business that texts random people, which I do not. Just another way for another "organization" to steal.

Cons: Called to rectify a problem twice today. The system logged my call to make a call back... Still no call and the day is over. :(

Pros: I like that everything is set up for the user and that it is very easy to use

Cons: So far I do not have a negative comment

Pros: I like that it's all internet based and easy to use.

Cons: It was very spotty. We pay for amazing internet so that wasn't the problem.

Pros: There are various options available, and the tool is very configurable. If you want assistance, their customer service professionals are merely a chat message away and are always willing to assist. They may be able to advise you on how to configure the system to meet your individual needs.

Cons: Making a call can take a while to go through, and the process of getting set up can be irritating.

Pros: online functionality and ability to forward a toll free voip to personal phone

Cons: Customer Service is the worst, they do not attempt to help and they refuse to let you speak with a supervisor regardless of the issue you are trying to resolve. They do not listen and instead refer back to the script they were given.

Pros: None currently, nothing is working and the chat support sends me to phone support. Phone support drops you out of the queue.

Cons: This went from being a stable product to having broken routing, broken alerts, it's sending me notifications to the wrong places, sending multiple times and hours late. I can't tell who has called who and when. I can't tell what calls have been returned or not.

Pros: I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.

Cons: I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs.

Pros: The cost of this is low for a VOIP phone. It worked well with my mobile device

Cons: Could not schedule texts or create text templates

Pros: Phone.com provides an matchless experience for video conferencing along with its great screensharing option.

Cons: Phone.com could provide a better user experience in their mobile applications.

Pros: I like that it is easy to manage online.

Cons: I do no like that there are always so many issues with connection etc that my team has.

Pros: Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none.

Cons: Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything.

Pros: Non. I am not satisfied with this service at all

Cons: Shady business practices. I was told that 200 usd payment I had to make to enable international calls right away will be refunded to me if any of it is left unused. But upon closing my account they would not do it, claiming there was 30 days limit on this.

Pros: The only Pro I have is the price. I don't think there is any other pro.

Cons: This business is a scam. They make it impossible to cancel your account. They also raise the price of it without informing you. I had to go through 4 people to cancel my account. DO NOT SIGN UP!