Tekmon

Pros: What really stands out is the support: our contact at Tekmon has been extremely responsive and proactive, often going beyond expectations to help us finding solutions. Tekmon is a very easy-to-use and intuitive tool, both on the mobile interface and through the portal. We use it multiple times a day in our food production environment (some checklists are triggered every 10 minutes).

Cons: The checklist creation process can be quite structured and requires several steps, which may slow down initial setup. We also encountered some synchronization issues when using long-duration checklists, which seems to be a known limitation among similar platforms.

Pros: My favourite feature is the form creation Customer support is excellent (5 stars for my point of contact)

Cons: Matters of synchronization - the platform does not synch properly, meaning it does not save the information entered. Matter of internet connection

Pros: What I like the most is that if there is any question or concern, the account managers/customer service are there and willing to solve any problem. Also, I have seen essential benefits from using the platform: we save time compared to the old process, organize all the data on the platform, and are informed of everything that happens at a glance.

Cons: Nothing comes to mind with my experience of working with Tekmon.

Pros: Customer Service and willingness/flexibility of Tekmon to tailor the software to our custom needs.

Cons: The software is still evolving and getting more functionality but this is not a problem as long as Tekmon uses this to develop its platform and provides the customer with the final product he is looking for.

Pros: The app itself is very helpful—it saves time and manual data entry! My favourite feature is reporting. We can now have daily reports instead of monthly reports, as we used to when we ran data on Excel sheets. Another benefit is the elimination of human error that comes with automating manual processes. The app speeds up the process and makes it more comprehensive. Since all the forms can now exist digitally, the findings are sent automatically to the head of the unit to sign off instead of having to bring him the actual document like we were doing previously. The bonus is that customer support is excellent—they always meet our needs.

Cons: $7e

Pros: What I appreciate most is the team's constant support, which was crucial when we switched to Tekmon. Unlike our previous one, the app is reliable and dynamic, seamlessly adding new features. Our users quickly adapted to the app's ease of use, surprising us positively during training sessions. My favourite aspect is the app's agility—I can instantly measure new metrics, create forms, delegate tasks, and track progress effortlessly using the Business Intelligence tool. It couldn't be simpler!

Cons: Nothing comes to mind! We are content with the software and the team. I would recommend Tekmon to any company facing similar challenges to ours, both for the ever-developing software that offers multiple solutions for business operations and for excellent customer service on every level.

Pros: In my view, Tekmon’s primary advantage is the ability to digitize forms, integrate them into a process, and independently monitor the progress of specific tasks. There's no need to engage with developers for routine tasks or the digitization of various processes, anyone in charge of process optimisation and who is a bit tech-savvy can do it. I also have a good impression of the company's customer support; they are by my side to give me advice to move forward.

Cons: Not a drawback, but a note: a focused initial design and approach are necessary to fully leverage the solution. The capability to construct forms requires an additive design. It took some time to grasp how to utilize it to its fullest extent

Pros: What I like the most is that I can have easy reporting through Power BI embedded in the platform. We have also achieved a very helpful integration with Medallia and plan on more integrations for better interconnectivity. If you ask me a year from now, I am positive that the picture will be totally different, as we will roll out the solution in all the brands we manage.

Cons: Nothing in particular, we had an easy transition and we are now fully adapted to the software. Maybe the design and implementation phase took longer than it could – around six months. It was due to many reasons; on both sides, as we were figuring out the detailed scope of the project and the implementation steps needed to fully incorporate our business requirements into the platform.

Pros: In this project, the process and the result were seamless without compromising flexibility. I never felt that our transition to Tekmon’s software was limiting me in any way. All this is thanks to the team’s understanding of our needs and their precious guidance on how to solve various issues. And the team’s support is continuous. It is great to have someone with a personal relationship who can assist you. With [sensitive content hidden] we have a professional relationship, and I get the feeling that I can turn to him for every little issue I face, whether it's significant or not. This is the most crucial aspect for the customer.

Cons: I want to point out that the usual issues that I disliked in other applications relating to the fact that they were solving issues while creating new ones are absent with Tekmon. Nothing negative to mention up to date.

Pros: It didn't require a lot of time to implement the solution, a longer introduction period at the beginning to integrate everything and confirm our exact challenges and what Tekmon needed to do with the solution to integrate the two systems. Once integrated it was smooth sailing, and helped considerably to minimise workload. Nobody needs to do any tedious manual work, the system takes data from another system and automatically loads notifications, and the final recipient receives the notification automatically. There is no real input for employees to adapt to the system, or to require masses of training.

Cons: I cannot think of a con - the overall experience has been very productive and Tekmon have remained professional and extremely helpful throughout.

Pros: We were in need of a solution to help us communicate with clients that already have the card for parking, to inform them about a new service. Before the implementation of Tekmon mass notification tool, we would have had to call each 250 individuals and inform them of the new service update. Alongside this, as we are a mall, we would also communicate with merchants in regards to emergency incidents, evacuations etc and this tool has helped us communicate efficiently and keep track of responses and messages in serious circumstances.

Cons: There aren't really any cons to using the tool or with my experience of working with Tekmon. If any difficulties arise, the technicians are readily available to help as soon as possible. Quick to respond, quick to solve the issue and polite throughout the whole process from first day implementation to any other queries after that.

Pros: The strongest feature for us is the voice feature, whereby the messages can be read out in different languages, we use Greek and English. This feature has been very helpful and the strongest feature of the product which we have heavily utilized.

Cons: Maybe the fact that as we have 14 airports, and it was time consuming when implementing the solution and getting everybody trained up. However, Tekmon, were always there to help throughout even providing training material and guides etc

Pros: What we were really happy about with Tekmons solution, is that it is customisation and flexible, tailored so that we didn't need to have to change our processes for the system. It helped make our processes more efficient and easier to use, it was easy to implement into our procedures. Overall, Tekmons solution gave us the confidence we needed that our staff are aware of hazards and risks and brief of relevant actions at any emergency situation, which we have a real time track of. This level of confidence in staff is maintained between each and every site.

Cons: The only real challenge was getting the staff (3000+) users or more, updated and used to the electronic format (before it was paper). It was more of a training challenge - but Tekmon came through with test sites and trail sites and guides/training material to understand the application.

Pros: Una volta ricevute le necessarie spiegazioni è stato semplice usare il software. Anche grazie alla disponibilità del referente locale nell' adattare la piattaforma alle nostre esigenze.

Cons: Nulla da segnalare. Purtroppo abbiamo potuto usare il software per breve tempo poicheé il servizio è stato sospeso a causa dell'emergenza COVID 19, ma ci auguriamo a breve di riprenderne l'utilizzo data la sua utilità.