Cvent Attendee Hub

Pros: The Attendee Hub creates a professional experience for both in-person and virtual attendees. I love how intuitive the interface is for navigating sessions, speakers, and exhibitors. The engagement tools—like live Q&A, polls, and discussion features—help drive audience participation and make hybrid experiences more interactive. From an organizer’s perspective, the analytics and post-event reporting are incredibly valuable for tracking engagement and improving future events. I like that the after sessions are recorded, they are available in the on-demand library.

Cons: While the Attendee Hub is a powerful platform, it isn’t always as intuitive as it could be—some features take time to learn or require extra steps to configure. I also wish there was more flexibility to customize the page layouts and visual design so we could fully match our branding and create the exact look and feel we envision for our events.

Pros: Cvent Attendee Hub is a comprehensive mobile destination for our event attendees - providing all conference materials and information at the tip of their fingers.

Cons: We still have attendees who have other phone types outside of Apple and Android, but I know there is an Attendee Hub website they can use as well.

Pros: Customer Support, Ease of Use, good feedback from the delegates, interactive. gamification feature is really good!

Cons: Navigation felt a bit clunky at times, and some features weren’t very intuitive to us. Hard to find certain sections quickly

Pros: I love all of it. I think the idea of one place where attendees can seamlessly flick through everything, manage their agenda, network, and manage their experience to an extent is brilliant. I think it makes event management and event marketing a billion times easier and it's something I will be encouraging the team to think about when I return to the office (virtually). I think registration again requires no thought as an end user via the hub and will make our conference management super easy and streamlined, and bring our teams out of silos and into an integrated team working towards the end goal 'together'. The thought of customer support that doesn't require a million emails too is going to be hugely game changing for us

Cons: Nothing to report it blew my mind (in a great way). If I could feedback anything about the hub in relation to this specific event it would have been great to have some allergen information, as it wasn't super clear what to do when attending.

Pros: I like the ability to customise the app to exactly what you need for each event. It can contain all your speakers, sponsors and agenda info as well as key information the delegates will need for the event. Customer support is absolutely fantastic and I often reach out to them and get a same day response for how to build what I am trying to do if I am unsure.

Cons: There are some restrictions with certain image sizes needed which frustratingly you are unable to resize within the app

Pros: Ease of set-up. Ease of use by attendee. Able to brand appropriately. Being able to update information live. Push notifications. Being able to segment audiences. Value add for sponsors. The way it connects seamlessly to Cvent itself and pulls in all the important information.

Cons: Takes time to learn everything it can do. Sometimes confusing as to which option to pick, especially on the home page.

Pros: It's easy to use and anyone with basic Cvent knowledge can use it or simply follow knowledge base articles to setup the event pretty quickly.

Cons: It has a lot of limitations on customization, there should be more options for people with advanced skills to code/ create their own sections in the app something similar to CrowdCompass.

Pros: Easy to navigate and keeps all event details, sessions, and updates in one place, making the attendee experience more organized and engaging.

Cons: While useful, some features can be slow or unintuitive, and customization options are limited, which can make the experience feel less flexible.

Pros: Attendee Hub is a great resource for our registrants. We used the old mobile app, and this is a huge improvement. AttendeeHub simplifies session selection, and it also gives us tools to inform our guests of important information.

Cons: It's mostly session selection UI. I would like AttendeeHub on the computer to look the same as the mobile app. I would also like to be able to customize the look of the page more, mostly being able to make grouping of sessions more obvious like in the session widget in registration. Finally, our guests do get very confused by not having a completed button showing that they're done with session selection.

Pros: It is really easy to use. The design is very modern compared to others in the Conference mobile app game.

Cons: I wish there were more filters, like for State. I understand that each event may be different, some not using filters, but having a STATE field would be ideal.

Pros: Ease of Use for Cvent Admin creation as well as for Onsite Attendees. Other than getting everyone in to the app, they have no issues with using the app. I love that everyone has the agenda in the palm of their hand. They can also connect with fellow attendees or send me a message if they have questions or concerns while onsite.

Cons: Unfortunately, the app is not compatible with all phone types. Some of our attendees are older, and therefore, have older phones. The app requires a certain age of IOS for iPhones. Also the app is not available for Amazon phones or any phone outside of IOS or Android.

Pros: I love that the mobile app is super intuitive for an attendee whether it's their first or tenth event. The information is clear where to find, but tied seamlessly into the registration site.

Cons: The ability to pivot a massive system such as Cvent can prevent some of the latest features to get implemented immediately as they ensure its solid throughout their entire ecosystem.

Pros: I like how customizable Cvent Attendee Hub is to use. The website and mobile application options are a great option depending on our event needs. I also find it beneficial that we can livestream our hybrid events through the platform, with the app being essentially a one-stop-shop for all event information and beyond.

Cons: My least favorite thing about Cvent Attendee Hub would have to be the push notification feature as there is no bulk edit available if we need to make a change, we must go through every notification to make an update. I also would find it easier if the page privacy settings were copied over for each event, giving the planners one less step in the set-up.

Pros: It is fairly user friendly, and laid out in a way that is easy to digest. I also love that your content automatically updates in real time.

Cons: As a new(er) user, I'm not privy to all of the limitations that exist, so finding out as I'm in it can be frustrating.

Pros: I love how intuitive it is and customizable the theme graphics are. It enhances our engagement with exhibitors and attendees

Cons: I wish it integrated custom fields. For example we use custom fields for company instead of company field in registration. The default company field is in the app, but not the custom one. this requires manual transfer of data to get it to show in the attendee list. very heavy lift for 70+ events a year!

Pros: I love the ability to drag/drop and design based on how you'd like to set up the attendee experience

Cons: I wish you could specifically place / design on the Home Page. I also wish you could turn the verification code off completely!

Pros: I love the flexibility of the product and what it can all do. Pretty much anything I'm asked to do can be done.

Cons: Polls - it's complicated to show during a session. I wish it could be just an embedded link with whatever they are presenting. I think it used to be with Crowd Compass, because it was so much simpler.

Pros: It's an amazing even app with the practically every capability you may wish for. From community engagement to exhibitor support and lead collection. Also, has the flexibility to turn off the features you may not want.

Cons: Sometimes it will update with no previous warning and throw our attendees and ourselves for a loop. Also, I miss the subsessions I had available in CrowdCompass.

Pros: Easy to set up, auto updates as we make changes to the event. Makes a great single point of resources for attendees

Cons: Not always as customizable as we would like it to be, have to dovetail our content into existing templates and fields where it doesnt always work.

Pros: I love the option of choosing sessions in the app. Push notifications to boost attendee engagement and encourage them to go back to their seats is great! And the ability to connect with other attendees!

Cons: I wish there were more features with the interactive maps! And a way to change the name in the app to Property maps instead of floor plans. I also wish you could link floor maps to google maps so that attendees can use this feature to get around town to recommended areas or off property dine arounds.

Pros: I love how interactive & easy to use. The creativity & expansive. keeping one connected is quite the challenge

Cons: a little challenging to register other users in the fact that I had to chat with a rep in order to add

Pros: Easy for users as well as attendees. Makes things more streamlined. Finally something from this century that actually makes my job easier.

Cons: Nothing. There is not one thing I dislike and this makes my job so much easier. Looking forward for more to come from Cvent

Pros: I love how easy it is to create an experience for attendees where they can sign up for sessions, check out floor plans, and even interact with eachother.

Cons: Wishing there was even more ability to do custom stuff. I love that they added sections under pages but giving it more of a diy option.