Cloudbeds

Pros: Cloudbeds is an excellent PMS and booking engine for a boutique property like ours. We have felt it's a great product for the cost, with decent customer support and a great help article library.

Cons: I do wish we had a dedicated support agent; it would be nice to get to interact with a representative who has a sense of our property and knows our issue history.

Pros: I really liked how easy the CloudBed hotel management software was to use. It’s very user-friendly, and everything felt intuitive from the start!

Cons: What I liked least was that some advanced reports took a little longer to customize than I expected. But overall, the ease of use outweighs that!

Pros: What I liked most about Cloudbeds is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood. Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.

Cons: Payment processing in developing countries still requires third party integrations, we would prefer to use Cloudbeds Payments.

Pros: The software is intuitive and useful. Cloudbeds continue to improve. The customer support has been helpful.

Cons: The software could be faster. There is always more features that could help. I also think reporting could be improved and see that they're working on that.

Pros: Overall, I find Cloudbeds to be an excellent tool. The user interface is highly appealing and very user-friendly. I also appreciate that customer support is always available, and it's easy to find answers to questions. The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times. Lastly, the variety of channels offered through the channel connection is a major benefit.

Cons: One key area for improvement I'd love to see is the reporting functionality. I need to be able to run reports with a more itemized and detailed view to better manage our operations.

Pros: Professional look for the business and when it works it does the job well for us. Has some great features when it is working correctly.

Cons: All the constant changes is making it less user friendly and more complicated. Changes are making it very glitchy and troublesome to use for Admin and Staff. Very frustrating to deal with being a 5+ year customer. Unsure if it has been worth all the hassle and headaches. With automatic price increases over the years, now we are paying too much money monthly for something that frustrates my staff and myself daily. Now has unnecessarily overly complex reports and we are unsure of the accuracy of some of the numbers we are getting from the reports. Also, you have to pay extra for customer support via phone. So customer support is mediocre at best and clunky and time consuming having to go through emails back and forth considering the amount of glitches we've encountered with all the changes they have been making.

Pros: It integrates all OTA’s and direct bookings under one roof…but not that well because they continuously have outages.

Cons: The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong. Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable .

Pros: The customer service in the beginning. Turns to total crap after they get your money.They do NOT care about helping you AT ALL.

Cons: You will never speak to a human again after they get you set up. Never in my life have I felt more duped. I have had then for 3 years and hate it.

Pros: Tiene una muy bunea intefaz web, PMS excelente, toda la plataforma esta bien diseñada metodos de pagos, clinetes y motor de reservas bien integrado la verdad. La verdad toda su interfaz demsiada bonita y personalizacion es bien sensilla.

Cons: Mira aqui son varias desventajas aqui sobre en todo Peru y Latinoamerica en general. No se lo remiendo mejor optar por otras mas abaratas. No se integra con SUNAT (institucion de recaudación tributaria) pesimo la verdad ¿como se supone que haga las facturas a mano?. Metodos de pagos solo tiene opcion paypal y otros en latinoamerica ese servicio no hay y ademas de eso no permite que se integre con alguna pasarela de pagos de tu pais, una desgracia total para lo que cobran.

Pros: I have been with Cloudbeds since their origin. I am grateful for the way they have supported my business/ministry. During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult season. This selfless act showed me their commitment as a partner. What I am most impressed with is their continued innovation, and the consistency of the platform.

Cons: The growth opportunity is in regards to customer service. I was recently assigned a new account manager which I am very grateful for. The turnover has been exhausting and worrisome. Relationships matter! No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

Pros: The onboarding is ok and in the beginning it looks realy nice. Until you start using it....Basic functionality is ok.

Cons: The customer support sounds really friendly but does absolutely nothing. As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support. Release introduce new problems that never get solved. Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes. I have never seen any of those request being picked up and translated into an update.

Pros: Assez ludique

Cons: Application qui bug sans cesses , Et surtout aucune protection de cloodbeds en cas de litige client qui peut annuler le paiement à tout moment en aillant fait ou pas son séjour sans apporter de raison particulière très inquiétant d’avoir aucune certitude de paiement

Pros: We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

Cons: Unfortunately we got nowhere with Cloudbeds due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company.

Pros: It’s simple to use. It’s so user friendly.

Cons: No way to sort individual dates no easy way to fine specific data for DAI.

Pros: Cleaner ui to read. Nothing else positive to say.

Cons: Garbage ui experience. Not setup to support basic steps of service for any hotel business. The worst reporting system I have every worked with. Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. Technical support is non existent. Worked with about a dozen and only of them could actually help with issues. Won’t get a timely response, have to pay extra to get someone on the phone. I am in the process of transferring to a different company. These guys are absolute garbage.

Pros: I didn’t like Cloudbeds service at all They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me

Cons: Terrible service. [sensitive content hidden] refused to honour my requests

Pros: It serves as an all in one PMS, channel manager, and communications hub. Support is available all the time despite not always being the most helpful. Nice calendar and dashboard.

Cons: The software can be painfully unintuitive. Reporting is oddly very lacking. Hostaway had much better reporting, which to me is a surprise. Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping. Airbnb which is the same for everyone doesn't get balanced out automatically, you have to do this manually. You also have to manually rectify cancellations otherwise they will show as paid. Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works.

Pros: It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel

Cons: nothing really... it meets all our needs and then some!

Pros: Assez simple d’utilisation et tout intégré pour un prix qui reste raisonnable.

Cons: Beaucoup de bug, aucun support téléphonique, support en ligne décevant, volonté de faire des ventes additionnelles avec des produits ou services qui ne fonctionnent pas au lieu d’améliorer ce qui existe déjà.

Pros: There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries.

Cons: I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team.

Pros: No tengo elección, no encuentro ventaja alguna

Cons: experiencia de usuario perversa Mal sistemas de pago, toca manual Entorpece el proceso en ves de facilitar

Pros: Customer service was great when I signed up and it was great for about a year.

Cons: You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .