Rating
4.6
47 reviews
Starting price
$595
Other
Categories
9
Founded
2002
Employees
610
ManageEngine ADSelfService Plus is an identity security solution that delivers self-service password reset (SSPR) capabilities, significantly reducing IT help desk workload. This enables users to securely reset their forgotten Active Directory, Microsoft 365, and other connected application passwords without administrator intervention. ADSelfService Plus supports a wide range of identity verification methods for SSPR, including multi-factor authentication factors like security questions, OTPs via SMS/email, biometric authentication, and authenticator apps. Organizations can customize password policies, enforce strong password complexity, and integrate SSPR seamlessly into the Windows logon (GINA/CP) and web portals. The platform also provides comprehensive audit trails of password reset activities, offering administrators valuable insights into user actions and system usage.
Ad spend / mo
$2.8M
18,079 paid keywords
Paid visits / mo
321,860
Organic keywords
146,505
Organic visits / mo
109,263
Authority
55
19,112 ref domains
Creatives run
100
as Zoho Corporation Pvt. Ltd.
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
The shared messaging across Identity & Access Management (IAM/IGA) advertisers - the validated angles to copy. See the niche →
(47 reviews)
Overall Ad selfservice plus makes management of passwords super easy. We don't use it for the SSO and Multifactor Auth so much, but I imagine if you aren't using AZure AD, this would be a fantastic way to get those features for a local domain.
Pros: This solves the biggest problems we have with password resets. Both the need for users to reset their own passwords remotely, but also so update locally cached passwords for our Hybrid Joined devices. The software is able to open up its own VPN connection to our On-Prem server for that update and it makes password resets extremely smooth.
Cons: I haven't really had any negative experiences yet with the software.
Anonymous User · MIS Director · Mental Health Care · April 4, 2023
Pros: I like the fact that you can integrate into other platforms and make use of one password across all of them.
Cons: Managed Engine is a powerful platform that has so many great features. Any con could be that it has to be integrated into other platfoms like IBM.
Oluwaseun O. · Cloud Architect · Banking · February 8, 2023
| Category | Page | Rank | Placement |
|---|---|---|---|
| Self-Service Password Reset (SSPR) | 1 | 1 | Ad |
Domain confidence 95%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
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Great.
Pros: Ease of use and adoption, secure and intuitive.
Cons: Web interface can be a little bit more better
Syed M. · Consultant · Education Management · December 12, 2022
In general, it has been a pretty good experience, since it has helped us a lot to improve the operation, considerably reduced the number of requests handled by the IT area, and because we have recovered time to work on improvements in the area.
Pros: It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock.
Cons: I think the UI design could be improved, it is currently very simple, but it should be more dynamic.
Andrés S. · Gerente de proyectos · Information Technology and Services · April 21, 2022
None
Pros: None. I don’t like the adservices because they have problems!
Cons: When I changed passwords or try to log in. They are too slow! They always have problems!
Anonymous User · Transaction processor · Government Administration · April 3, 2022
Selling AD Self Service has allowed me to make the lives of my customers much easier. There is so much more to this tool as well, when it is fully in use, the users are able to manage their own AD profile.
Pros: The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable. The ease of deployment and use makes it very easy for the users to get the hang of.
Cons: It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time.
Kuberan P. · Software Services Consultant · Information Technology and Services · March 19, 2022
Pros: In accordance with company policies, you should make password changes at regular intervals. In this case, you may need IT staff. Thanks to SelfService application you can do many transactions on your own account yourself.
Cons: I did not experience a negative situation due to the practice. He solved my problem whenever I needed it.
Gulsel K. · Sales Expert · Information Technology and Services · July 15, 2019
Pros: -Great feature set -Deployment flexibility -Deep web GUI customization
Cons: -Poor customer support -Web interface tends to look a bit dated
Mitchell S. · Manager of Information Technology · Airlines/Aviation · June 12, 2019
Reduction of incoming calls during the day. More happy end users. I can use the time allocated to end-user transactions in my own business.
Pros: An application designed for end users to solve their own problems. They can do small tasks themselves without problems.
Cons: I have not encountered any negative side
Onur E. · System Administrator · Information Technology and Services · June 7, 2019
we are managing unplanned shrinkage
Pros: in my environment each minute counts so having an option like ADselfService saves precious time. Users don't have to rely on IT support staff to unlock user accounts
Cons: I have not picked any challenges with software so far.
Isaac K. · Contact Center Supervisor · Telecommunications · May 24, 2019
Jendra J. · March 5, 2019
I've been using ManageEngine tools for a few years now. My organization held off on implementing AD because we heard some of the horror stories of managing it and keeping it safe and secure. ManageEngine makes several tools that make AD management significantly, and ADSelfService Plus is no exception. Its one of those tools that largely goes unnoticed, but its something that we can't live without.
Pros: When my organization implemented AD, one of the first questions that came up was "How can we make sure our users are notified when their passwords will expired, before they actually expire?" Another question was "How can we give them a safe and secure way to change the password if they are remote?" ADSelfService Plus was able to answer both of these questions for us, and it does so with ease. This is largely a set it and forget it tool for us - rarely do I ever have to go back and make changes. It just works, which is a high mark for any software.
Cons: For the price, I'd expect a little bit more functionality. Yes, this is a pretty basic tool that does its job well, but it is a little pricey for doing that basic job.
Anonymous User · IT/DevOps Manager · Information Technology and Services · January 24, 2019
We implemented password expiry notifications which really helped to get the number of password reset requests down.
Pros: Not even the self service password reset tool - but the notifications of it! You can select which AD users/branches will receive a password reminder e-mail, when they will receive it, and when the next reminders will be sent. This helps our remote users to change their passwords in time.
Cons: The update process is not very straightforward because it uses its own stack for it.
Anonymous User · Beleidsadviseur ICT · Utilities · January 9, 2019
Pros: Save in time by having users register questions and reset their own password. Notify users of passwords about to expire Free for 50 users or less (reasonably priced above that) Easy way for MAC users to reset domain passwords
Cons: Like everything ManageEngine, when it works it works well, but you have to manage the application.
Anonymous User · CISO · Outsourcing/Offshoring · November 21, 2018
Pros: easy to use for end users although the UI for admins can be improved
Cons: the software is using outdated modules which makes it impossible to publish it on the Internet, so home office and roaming users still have to travel to the nearest office if they forgot their password
Wolfgang M. · IT Architect · Consumer Goods · September 10, 2018
Simply wonderfully
Pros: AD configurations, user unlock account, reset password, redefinition of password
Cons: Missing Portugal Portuguese option in my site
Delio Arzenio N. · Systems Analyst · Electrical/Electronic Manufacturing · September 4, 2018
I like it, it makes my work as IT administrator easier.
Pros: Easy to install, easy to configure, easy to use even for non-technical person.
Cons: Like with all Manage Engine product they support is horrible. They really need to improve it.
Anonymous User · Architekt rozwi¿za¿ IT - Departament Rozwoju Infrastruktury · Information Technology and Services · August 26, 2018
Each time I needed Support for this ADSelfService product, it has been truly outstanding. I am very impressed with the quality of support help, and of the knowledge of the staff each time I have requested help! Great job, folks!
Pros: The software provides a much-needed service that permits our users to use a web-based portal to reset expired accounts, and it was fairly easy to set up. Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.
Cons: The only thing I would like to see improvement on, is the SSL Certificate installation. As a Windows server company, all of our other SSL Certificates utilize the Windows IIS standard installation methods. I found this use of Tomcat server and Keytool / Keystore with it's command line issues, to be fairly difficult to manage. This is what caused me to need the Support help.
John D. · IT DIrector · Aviation & Aerospace · August 6, 2018
Pros: This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.
Cons: There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.
Anonymous User · IT Specialist · Oil & Energy · July 31, 2018
Fewer password reset requests
Pros: The free version of Password Expiry Notifier is a great help, but usually FREE means little to no support. We had a formatting issue so I called for help. support team studied a minute, and made the fix. Fast, pleasant, and effective. We've been considering Manage Engine for a couple months now and this experience is definitely one in the 'Positive' column.
Cons: I'll let you know if I find anything to complain about.
Don H. · NetAdmin · Semiconductors · June 11, 2018
Pros: This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.
Cons: sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.
Roy K. · Senior Network Administrator · June 7, 2018
Pros: I like it because it is very easy to manage and also very user friendly So I think this is good for my company
Cons: easy to manage , vry user friendly and also I can manage through web any where from my company so it is excellent
Muhammed N. · Network Admin · May 22, 2018
Pros: Ease of setup and use of product. So many reports available. Great for auditors. I like the various options for different policies. Support staff is quick to respond, typically within sn hour of email to support, I get a call with voicemail and follow up email. Use of product is amazingly simple and very intuitive.
Cons: I don't have any negative thoughts at this time..not any issues with product . I can't note any cons as you cannot get better customer service like theirs with too many companies anymore. We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price! Too good to be true, not one of those at all.
Laura S. · System administrator · May 9, 2018
brought down user lockout due to expired password by about 95 %
Pros: Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.
Cons: I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.
Anonymous User · Server Administrator · Telecommunications · May 4, 2018
reduced help desk request for password locked and reset
Pros: great UI. easy of use. unlimited customization of portals for end user UI. excellent for roaming users using smart devices to reset/unlock their network accounts
Cons: cached credentials is not working at the moment. I am using Pulse Secure SSL VPN. though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works
jojo s. · IT Network and Security Manager · Non-Profit Organization Management · May 4, 2018
| 1 |
| 2 |
Ad |
| Password Management | 1 | 4 | Ad |
| Authentication | 1 | 6 | Ad |
| Single Sign On | 1 | 17 | - |
| Mobility | 2 | 6 | - |
| Cloud Security | 2 | 29 | - |
| Server Management | 2 | 35 | - |
| Remote Work | 5 | 43 | - |