Rating
4.8
13 reviews
Starting price
$4,000
Per User
Categories
2
Founded
2002
Employees
9
FastPass Self-Service Password Reset (SSPR) is an enterprise solution designed to empower users with the ability to securely manage their passwords without IT intervention. This tool enhances security and productivity by enabling employees to reset forgotten passwords, unlock accounts, and update credentials via a user-friendly interface. Integrated with identity verification methods, such as multi-factor authentication, FastPass SSPR ensures compliance with security policies. It supports multiple platforms and integrates seamlessly with existing IT infrastructure, reducing helpdesk costs and minimizing downtime caused by password-related issues.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
484
Organic visits / mo
250
(13 reviews)
Pros: The FastPass Windows Client provides end users with the ability to reset their passwords directly from their workstation, offering a seamless and secure recovery experience. This functionality, together with the flexible authentication options, represents one of the product’s greatest strengths. The implementation process was efficient, and the Service Desk has since experienced measurable time savings.
Cons: We tried implementing it our selves, but took some wrong turns. Support was very helpfull, Price is a bit high, but quality is great.
Anonymous User · Social Analyst · Marketing and Advertising · January 9, 2026
My overall experience has been positive, it's been the only way to manage multiple applications with a limited amount of user interfaces without sacrificing security.
Pros: At first I was skeptical of downloading another tool to my browser, but FastPass has been quite helpful. I remember the days of "just use my password" for password sharing and that just doesn't fly anymore. This way, access to programs can be shared without sacrificing security.
Cons: Fastpass has a tendency to insert itself into fields that do not necessarily require a password, for example, it has popped up into address fields from time to time.
Dana M. · Fulfillment Manager · Publishing · November 17, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Self-Service Password Reset (SSPR) | 1 | 3 | Ad |
Domain confidence 70%
The flixebility let's us connect to both Entra and Active Directory. Staff users DUO for Authentication and student a bit of mix, most Email and SMS pin codes. We use FatPass for our staff and students, we are very pleased it has the needed flexility in terms of the different user groups we have it enables us to build different profiles per user group securing the right process for users, I really like it's flexibility, security, compatiblity and feature set, it is relative easy to implement in your environment. Self Service Password reset for Active Directory.
Pros: We use FastPass for our staff and students, we are very pleased it has the needed flexility in terms of the different user groups we have. It enables us to build different profiles per user group securing the right process for users. Additionally it has the needed notification engine and integration to our ITSM system that we need.
Cons: Just a minor issue: Errors for users might be easier to spot in the interface instead having to look at log files.
Bharat A. · Project Manager · Management Consulting · January 22, 2025
Using FatPass SSPR has been a fantastic experience. The setup was seamless, and the interface is user-friendly, making password management easy and stress-free. The self-service reset feature is quick, and the multi-factor authentication adds extra security. Customer support has been responsive and helpful whenever needed. Overall, FatPass has improved my workflow, saving me time and reducing reliance on IT support. It’s an effective, reliable solution for password management. I highly recommend it for anyone seeking a secure and efficient system
Pros: I appreciate its flexibility, security, compatibility, and comprehensive feature set. It’s relatively straightforward to implement in any environment, and once you understand how it operates, it’s easy to use. Moreover, it provides the versatility needed to integrate seamlessly into complex setups
Cons: Nothing I can think of that I didn't like about FastPass SSPR
Anonymous User · IT Project Coordinator · Financial Services · January 17, 2025
Having tried different solutions, this one proves to be able to cover the whole area, especially the flexibilit is eminent. Reliable product that suits the business. SSPR seems stable and effactive, we have it on-prem. Happy with it so far. Seems more flexible, and their support is really quick. Alternatives Considered: ManageEngine ADSelfService Plus Reasons for Choosing FastPass SSPR: The old Dropbox business has an old and traditional sharing process, unlike this tool FastPass SSPR, the collaboration is indeed amazing!
Pros: Flexible, Multiple integration Options, End-User experience
Cons: Large Admin GUI, Texts editing is hard, Reporting a bit basic.
Juan D. · Administrative Assistant · Staffing and Recruiting · January 14, 2025
Pros: We tried a lot of bundled SSPR products in the past, but it mostly never worked, but this SSPR did. The product and customer service is also satisfactory.
Cons: There are a lot of options abit too many maybe
Karan R. · Assistant Manager Marketing · Market Research · January 13, 2025
FastPass SSPR has streamlined our password reset process significantly. Users can now reset their passwords independently from their place of comfort, this has reduced our users reliance on the help desk. Not only did this accelerate the process but also enhanced security , it has proffered a solution we are very pleased with!"
Pros: FastPass SSPR has proven to be a comprehensive choice for our organization. It has exceeded our expectations by delivering a seamless self-service password reset solution that works amazingly in real-time. Its efficiency in integrating with Active Directory, Entra, and SAP is unique, The inclusion of a PC client and VPN integration ensures smooth functionality, even for our remote workforce. We are highly satisfied with its performance and the value it brings to our operations.
Cons: I would say the default reporting in FastPass SSPR feels somewhat limited, this makes it require additional customization. I believe it could be more robust and customizable to better meet diverse organizational needs.
Amiria G. · Project Manager · Consumer Goods · November 21, 2024
Users avoid calling help desk to reset passwords, making the process , quicker and also more secure. This not only saves time but also enhances security by reducing human intervention in sensitive operations.
Pros: Finally SSPR that works, Handles AD and Entra in a realtime. FastPass SSPR ticks all boxes for us. It Has everything from the client on the PC, VPN integrated for work from home, handling of AD, Entra and SAP. We are happy with it
Cons: Default reporting may be too general not specific to a particular industry
Mutiara Putri D. · Project Manager · Leisure, Travel & Tourism · November 20, 2024
We are using simple authentication for basic end-users and MFA for users with more access. Simple but very effective.
Pros: FastPass SSPR is easy to get going. It has a comprehensive toolset with the Windows Client as the most important one for us. Enables users to Reset Password even from home.The Client also nags the users to Enroll- uptake is great.Service Desk tool is also in use
Cons: There are so many options which is good, but it can sometimes take time to eg. Find the right text to edit.
Jennifer Y. · Project Lead · Mining & Metals · May 17, 2024
Awesome! Security risks and technical issues churns out unnecessary losses to hit KPI. Now with FastPass SSPR, it has consistently helped our company increase productivity, revenue growth and pull off ROI by simplifying our system's protection and recovery process. Shortage on productivity of idle employees in our company has decreased since when they get locked out/blocked or forgot their password, they can easily do self-service even without the assistance from the IT help desk.
Pros: $74
Cons: To be honest, we haven't had a bad experience with FastPass and is growing quite rapidly.
Allica Athina A. · Sr. Associate · Consumer Services · May 14, 2024
We have several windows, Linux and IBM i system so Fastpass has been a key component to empower our users to management their passwords.
Pros: Easy to use and implement. Outstanding support
Cons: Noting. It is a solution that has covered all of our needs.
Jaime P. · Regional Manager · Information Technology and Services · January 10, 2024
Very stable operation for our on-premises version. Quality support when needed. Good value for money
Pros: Strong features to get users enrolled. High user acceptance, as users can choose many different authentication methods to verify their identity. Users combine password resets for Windows and SAP from the same portal We did better than our budget
Cons: Many options to select when deciding best processes for users - can be a bit confusing to keep track.
Andrew S. · Project Manager · Building Materials · January 3, 2024
Great product. Great support and value for money. The product is very stable. Following their advices we reached 92% Self-Service Password Reset rate and on the Help Desk side we have a quick yes secure user verification procedure setup. This was implemented at a customer with 22.000 users.
Pros: FastPass features the ability to combine the features / using the same data and dynamic user information. Although we started using the Identity Verification Manager in the Service Desk as the first step, we then added the SSPR functionality later, which gave even better results. We are on-Premise, and there setup and integration was pretty easy even with our ITSM system. Stability Integration Usabilty Enrolment rate Tools
Cons: A bit too many features makes it a bit hard to setup initially.
Allan M. · Senior Project Manager · Computer Software · January 2, 2024
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