CCStorage

Pros: We have had a wonderful experience using CCStorage!! Their support (rarely needed) is very responsive. Ease of use of the program is great! Credit card processing works very well - no issues at all! The program features are easy to use and make sense (you don't have to be a computer programer to understand).

Cons: There isn't anything that we have experienced in this category. Every feature works as expected. Highly recommend the program.

Pros: I'm very pleased with the software and how it has helped my business. It actually saves me time and reduces a lot of phone conversations, as my tenants can check their accounts online and pay there. Customer support is good. Most of the time, they respond very quickly. All of them are very friendly to talk with and genuinely want to ensure that everything is clear to my satisfaction. I'm happy with the cost, as it is actually helping me earn more money through the online sign-up and auto-pay features. I also love the map feature, which shows available and occupied units, along with several other features. I highly recommend you contact CC Storage for a consultation or demo.

Cons: My only complaint would be the response time to hear back about an issue. I'm a person who likes everything resolved now! But any issue that I may have had in the past was never urgent.

Pros: Overall CCStorage is very good it meets all our basic storage needs. A set of features like unit/lease report builders help us filter tenants and find strategies for rate increases. To keep this short I'll most of the features are very useful and make managing a storage business easy.

Cons: $75

Pros: The system is very user friendly! Everything I need is set up perfectly on the dashboard and easy to access all the tools.

Cons: Nothing stands out as liking the least, but not being able to send out a group text is an issue. I understand they are working on it now.

Pros: It automated our storage facility and a load us to easy into the automation and electronic payments. It's been a game changer.

Cons: ACH payments have probably caused us the most headaches. I don't think this is a CC Storage issue. It just comes with the territory of taking ACH payments.

Pros: The value of this service. Before c storage we were not online and were pen and pencil operation. Cc storage helped take us to the next level and have been very helpful along the way.

Cons: Really don’t have any. Problems we have encountered have been our own mistakes. Would like to be able to individual set partial payments on accounts instead of having to set it for everyone to take full payment due or none

Pros: Great software for our facility. Customer support has been great, They seem to keep working to better the software, new features about every month.

Cons: Nothing so far. every thing seems to work great. couldnt be happier with the system. Great support from the team.

Pros: The cost structure. Tenants absorbing software costs with little increase to them is helpful for those of us just beginning our storage journey.

Cons: $76

Pros: This software is more powerful than my previous software which I was paying hundreds of dollars a month to use. Tech support helped me move the customers over to CC Storage and they have been quick to solve any issues I have run into. The value has been amazing. The Reports that CC storage can create for auctions, letters and notices has also saved me tons of time.

Cons: For customers that pay in advance they still get notices of rent due even though their account has a positive balance. This confuses some of my forgetful customers.

Pros: No cost or minimal cost for website hosting and Webpage. Full online from start to finish unit rental the young people love this! But for the older folks they can walk into the office and we can do a in person rental. The program was easy to use and if I couldn't figure out how to use something the knowledge base or in person support is always available. I love the activity button, it shows when they received communications from us and when it was opened so we know the customer is informed. I really like the site map feature, easy at a glance can see open units and locked units. Our customers utilize credit cards, automated bank transfers, checks and cash and the system handles all transactions with ease.

Cons: I would like to have the ability to create more custom reports but I believe they are working on this. l would also like to create a custom text messages. Customize when the upcoming invoices notification is sent, just like you can customize past due invoices

Pros: Ease of use. Customer service is very responsive. Value is outstanding! Every feature I need is here!

Cons: I have had little or no reason to dislike the software. I have used it from day one and am making no plans to change!

Pros: The software is easy to use and customer support is great and always there to help! It makes managing our facilities easy. The credit card processing is paid by the tenants and you can't get a more affordable storage management software in the industry!

Cons: Everything actually has been great with the software! any features or reporting they currently dont have they are working on adding in the next few months!

Pros: What we like most about CCstorage is billing the customers for processing fees and reduced costs on the software for the business.

Cons: The support received during onboarding was not very customer focused. It felt like the team in their responses assumed we should already know some of the information needed. Their are good materials online, which would be great for ongoing training or problem solving. However, there are things new customers just don't know and it at times felt like the customer support team was frustrated. There was also confusion about who to reach out to about what for example some things were handled by marketing and others by support. It would be great if there was an assigned onboarding specialist that helped with the entire process. During onboarding there are lots of email that is sent, but they seem to come from different people.

Pros: It is a great system and makes things very easy to keep track of. Very useful and helpful to run your business with ease.

Cons: Lack of customer support and training. I can never seem to catch anyone at customer support to get a call back from them, therefore, I am slowly figuring it out on my own.

Pros: Ive only been on-board for a few months. I was pen/paper for 4 and half years. Im honestly surprised how easy it was to convert to this system. Its simple to figure out, basically free and im making more as before i was using Square and i absorbed the fees. And support has been helpful. The systems has everything i needed.

Cons: I cant say many cons...the issues ive had were just on my end not knowing the system. Tech was quick to answer questions and get me going.

Pros: I like that I don’t have to pay a monthly fee and can pass on the cc fees to client. We just acquired this facility and we needed something like this for our budget. Customer service is always there if you need them.

Cons: It’s very generic - but I understand you get what you pay for essentially. Would really love an APP that could use face id or an easy, quick way to log in if I get a potential tenant that calls and I’m away from the computer. I’m not a huge fan that I purchased the website for $25 with the impression it already had SEO capability. The $75 a month just seems a bit excessive. I ended up just building my own site through google.

Pros: I like that I can access the information from just about anywhere, even on my phone. I like the ability for my customers to lease and pay online, and see their accounts, etc. This is the biggest improvement overall for me. We're a small operation and just couldn't pay for these niceties from our old company. I LOVE THAT THEY DON'T HAVE MONTHLY FEES!!! It seems that they are constantly upgrading and adding new features to the software, and that's a huge help.

Cons: I haven't been able to adjust as easily to the invoice based accounting structure as I would like. I would also like a little more info on my customers than current or late. Stages of lateness would be helpful determining who I need to put up for auction and send different notices to.

Pros: Simplified software. Move in and move outs are quick and easy. Love that bulk notifications are easy to create and send.

Cons: Not having a task list were it reminds me to send out past due, lien notice, and auction letter. I was able to set up emails to automatically go out on the 10th and 20th of each month, but I’m having to create my own hard copy tenant notices each time to mail. Also, it would be helpful to search a tenant by their phone number and/or unit number.

Pros: Ease of use and flow of features throughout the software. If you have a question, the support section has the video to help you through the process.

Cons: I least like not having the ability to print reports into a PDF document, such as the payment detail list of what the clients have paid on particular dates. Having to export to Excel, format then print can be cumbersome when you are limited on time. At least having the option, of a PDF would be great!

Pros: Customers can log in to pay bill. Online rental makes it convenient for clients.

Cons: 1. How long it takes to retrieve our funds 2. Payout reports do not match what is deposited-run a few days behind on website also "payments not paid" out rarely matches what is really not paid out 3. Customer with multiple invoices payout is short on receiving end-due to % does not round up 4. Customer support should have a rep at time of need-not leave a message for return call 5. Still don't fully understand how the program functions-reports/payments/payouts

Pros: The product being free and the support team being very helpful and quick to respond.

Cons: Site map gives us a little trouble not as smooth running as last software we used.

Pros: Invoices and reminders automatically sent.

Cons: 1. Inability to edit an invoice. 2. Inability to post an “adjustment”transaction. I.e. write-off, discount, etc. to an invoice. User defined “adjustment” transactions. 3. inability to apply payments per invoice, rather than auto-post to oldest balance 1st. Would like invoice posting. 4. Next bill date should advance appropriately when a customer pays several months in advance instead of carrying a credit balance and a 30 day bill date. 5. When filtering payment report, would like an option for CC & ACH combined, not just either-or. Perhaps check boxes for inclusions.