Fullbay

Pros: Fullbay has made managing our shop so much easier. The scheduling and maintenance management tools keep everything organized, and the ability to track repairs and parts in real time saves a ton of time. The user interface is clean and easy to navigate, even for new users. I also appreciate how secure and reliable the platform is — we’ve never had issues with downtime or data loss.

Cons: The only minor downside is that it can take a little time for new team members to learn all the features, but once they do, it’s smooth sailing. A few reports could use more customization options, but overall, it’s not a major issue.

Pros: I use this as an internal system for tracking and maintaining records on our fleet of over a hundred tucks. It’s so easy to log in and check records to see what needs to be scheduled in soon. Our techs use their phones to log in and see what jobs are assigned to them and get to work. It’s overall been a great value and pretty easy to learn even though we don’t use it to the full potential.

Cons: I have only had one issue in over 5 years of using fullbay and it’s still not resolved, its to do with how it reports and on that note a printer friendly report would be nice and I’m sure their is some just not the report I use. Displays beautiful on screen but does not print out looking the same at all

Pros: Fullbay is very easy to get started using and the initial training gives the users confidence to jump strait into using the system.

Cons: After becoming familiar with the system the weekly continuing education offers layers to the useability that would be helpful in the initial training.

Pros: Tech scheduling and Service order authorization process are easy and fluid. Tech reassignment is intuitive and service order creation is fast and easy.

Cons: Timecard adjusting and deleting lines. When deleting lines on timecards the system kicks you back to the start screen and reselects all users instead of just leaving you on the user you're adjusting.

Pros: My team really enjoys the inventory management system as well as the individual action items. It helps us to keep us organized

Cons: It was a bit difficult to get set up and intergrated with our employees just because of it being so new to our company. We attened the diesel connect conference this past May and that did help to get us more involved.

Pros: Was very easy to integrate all of our needs into this program to make it work for us how we needed it to work.

Cons: Adding pictures to work orders as well as profiles is a little clunky and hard to navigate

Pros: Multi Truck repair software- good for managing truck repairs or parts repair when it comes to heavy duty truck repairs. On The Spot Inventory Management, detailed reports of what's in the store front Excellent Remote Management, definitely makes it versatile for on the road repairs from roadside to the shop to even homebase operations Customer Database access their stats on ETA of a repair on their vehicle.

Cons: Complex learning curve, for first time user auto techs in the industry. High Cost, not ideally cost friendly for those smaller scale business of truck repair

Pros: Great product and works well for the most part

Cons: the ability for them to help you out. they are stuck by company policies and do not bend or even attempt to help their customers.

Pros: Everything was available, including parts and VIN look up

Cons: It is not equipped for fleet. It is very Customer/shop based

Pros: This software benefits from the fact it's cloud-based. That means it can integrate with tablets or cheaper Chromebooks. It's honestly really easy to use, but it's a little slower than an option locally installed. Multi-tiered pricing is critical and works perfectly here. You can also bulk upload inventory (up to 15,000 lines at a time)

Cons: It's slower than locally-installed options (at least as far as initial setup and integration). Honestly I think having it cloud-based outweighs the lag, but that's just me.

Pros: Very nice program, good support, relevant information and topics.

Cons: Wiring diagrams in Motor not comprehensive enough.

Pros: I like that is is cloud based and can be brought up on any computer, tablet or phone. It is user friendly and easy for our techs to pick up and understand.

Cons: From time to time we will find minor bugs but nothing that we find to annoying.

Pros: I liked how the software tracks non inventory parts. Applying them directly to Invoices. If anything is returned that is all trackable. You are able to see that the part was sent back and credited. Very helpful with keeping track of Cores or any other returned parts.

Cons: I had a hard time with the Inventory portion of this program. I can see where it would work great it just didn't for how large our Inventory is.

Pros: when everything is working it is fine but it seems to freeze up often

Cons: system changes to often on different ways to do things

Pros: I like the fact that this software is simple to use. Easy setup and great support.

Cons: I really don't have many cons to mention other then I do wish there was more parts ordering software like a partstech.com or fleetpride ordering internally in the program. But most shops in this industry are still doing phone call method compared to online ordering.

Pros: Easy to use- they have worked with us on programming that we need

Cons: The accounting side integrates with Quickbooks but exports only and isn't real time. This causes some issues that we have had to work around.

Pros: This software is setup and optimized to get you up and running, when it comes to maintaining your personal fleet or an outside customers equipment. It covers every aspect rather its tracking PM/Service schedules, parts, and/or labor times. This is the one and done piece of software that will be all you need to run a shop.

Cons: The only cons that I have is that I didn't have this software sooner. It really saves time and money!

Pros: Invoicing! We depend on Fullbay every day, Rain or Shine! And we have had plenty of shine with the product. We now use it for the majority of our software needs! All updates are easy to understand as well!

Cons: The time it took me to find and learn certain materials! AND "we" are still learning new stuff everyday!

Pros: The software was easy to use and made billing easier.

Cons: I don not have anything to recommend changing.

Pros: Designed for truck repair shops, good with accounts receivables , inventory, and scheduling

Cons: would like to track additional work recommended by technicians in a report

Pros: Easy to use, keeps customer equipment organized and allows history search for previous work done.

Cons: Haven’t found anything I dislike yet. Everything flows perfectly for what I use it for.

Pros: The system has allow our company to cut down on the timeframe of invoicing to our customers. It has also allowed us to be more efficient when ordering parts, by keeping the technicians working in their bays and not at the parts counter.

Cons: I only wish for a little more editing options. We have had one issue with a counter sale that somehow did not get moved to Quickbooks, and payment was received. It left a balance on Quickbooks even though it showed to be exported, it was not.

Pros: I like that the techs can log into a job, and hours can be tracked. Also, having the techs entering their comments is a great feature.

Cons: I would like to see invoiced hours show on printed invoices for customers. This has been one complaint we have received since using Fullbay.