CCC ONE

Pros: CCC ONE has proven to be a centralized platform for managing repairs, customers and billing all in one place.

Cons: In certain workflows there have been slight limited customizations. I feel as though for a large diverse company this may not be best but for a smaller company it is extremely useful.

Pros: I like CCC One because you can write estimates up from anywhere using your phone and it uses AI for faster more accurate estimates.

Cons: I don’t like CCC One because it can get expensive for small businesses. It also lags a lot and tends to move slow. Constantly having to be updated.

Pros: They always had the most up to date database, with accurate specs, parts, labor and misc. small items. This was the easiest estimating tool I have used.

Cons: The price, it was one of the more expensive options but a lot of insurance companies only acceopted estimates from them. A lot of the techs still complained about some of the hours to replace body parts, but overall this was the best tool.

Pros: CCC ONE can be used anywhere on all my devices.. I love being able to grab my phone and start an estimate standing outside by a damaged vehicle and customer.

Cons: Nothing I least enjoy, because there is a lot more to learn about the program.

Pros: It is a true all in one for the industry. The only thing I don’t use it for is payroll, You. And see images, all interactions of parts and notes. Any communications with insurance and customer…..even your insurance payments! If you can afford it, there is no comparison. And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One .

Cons: The only issue I ever have is employees not utilizing correctly. Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue.

Pros: Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices.

Cons: Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error.

Pros: The most impactful is the production managing as we use to run our morning meetings and helps everyone know wherr everything is.

Cons: I wish the app lets you do a little more.

Pros: Ease of use is high especially when training new team mates. Access to most information needed

Cons: Need to make reports more adaptable. Cannot customize enough.

Pros: CCC is a great product that has many features to help run our business.

Cons: There is nothing I would change. They have been very accommodating

Pros: Ease of use and support from local and internal TS

Cons: Better inventory management and load leveling

Pros: Very easy to use and navigate. Very dependable.

Cons: I don't believe there is anything that I do not like about this product.

Pros: CCC One does a great job keeping up with today's changing technology, offering segments to their software to create a digital experience for our customers.

Cons: My preference is for CCC One to also include an accounting segment to reduce the administrative burden of exporting to a different accounting system.

Pros: Easy to use product that helps provide a professional document to the customer with their repair plan.

Cons: It could use better cloud/ online presence for repair planning in the same fashion as the desktop version

Pros: The overall integration into being a "one stop" solution for all things body shop is great.

Cons: I don't have a specific comment here at this time.

Pros: estimating system and their drive to create a better product

Cons: production schedule seems to be lacking a bit

Pros: All in one ease of use for total collision shop managment

Cons: Scheduling needs to be better. Being able to properly put sales tax on jobs that insurance companies wrote has been a problem that has never been corrected.

Pros: I love the ability of CCC one to integrate with the parts vendors to receive parts invoices, i also value their quality integration with quickbooks for really clean scrubbing of data with parts code tables.

Cons: I wish they just had integrated accounting so i didn't have to use quickbooks. I also wish they would allow you to have unlimited lines on an estimate.

Pros: CCC ONE estimating and management system are the most highly used in the collision repair industry, with over 80% market share. The software is packed with features to help a collision repair shop manage everything from first customer contact throughout the repair process.

Cons: While there is always room for improvement, CCC does a great job continually updating its software and listening to the voice of the customer to make it better and better.

Pros: [sensitive content hidden] has been able to help the team here @ A & E Auto Body Inc use CCC to its full potential. From accounting, to estimating, parts management, production; we would be lost without CCC.

Cons: Not much do dislike besides deleting lines simultaneously.

Pros: I like the practicality and ease of use of the system tool

Cons: I don't see any point that is negative at the moment

Pros: recognized as one of the best estimating software products

Cons: unable to void some things after they have exported

Pros: I prefer this software to Mitchell because it is more user friendly.

Cons: Customer service could be more helpful with providing assistance in real time.

Pros: Building an estimate is overall straight forward.

Cons: Often find that newer vehicles (Current year or following) are not recognized in the system. Ease of locating additional operations is non-existent. When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).