ARI

Pros: Great software. I like how you can integrate everything together. Parts, labor, vehicle information all at your fingertips. And they keep coming out with new updates and tweaks.

Cons: While the desktop version is hands down the best, the mobile app seems to be bit lacking maybe due to the slightly different navigation through it.

Pros: Estimates invoices and customer list. I like that I can integrate parts suppliers with parts tech through the app and place my order through my parts supplier to go pick it up.

Cons: Estimate prices are not really accurate according to real industry data. Every time I get a estimated labor and parts price quote for the same or very similar job always different prices

Pros: I’ve been using ARI Automotive Repair Software for my shop, and it’s honestly been a huge time saver. The estimating and invoicing process is quick, clean, and easy to understand, which helps me stay organized and get customers taken care of faster. What I like most is how straightforward everything is—building estimates, converting them into invoices, and keeping track of jobs all in one place without jumping through hoops. It’s made my workflow smoother and cut down on a lot of wasted time. If you’re running an automotive business and want something simple but effective to keep your paperwork tight, ARI is definitely worth checking out.

Cons: One downside I’ve noticed with ARI Automotive Repair Software is the inconsistency in labor times and pricing within the system. For example, on certain jobs you’ll see multiple options like “remove and replace engine assembly” and “remove and replace engine,” and depending on which one you click, the labor time (and price) can be completely different. It can feel like every time you go back in, the numbers shift around, which makes it a little frustrating when you’re trying to keep estimates consistent and accurate. It’s not a deal breaker, but it does mean you have to double-check your selections and not rely 100% on the first number that pops up. If they tighten that up and make labor operations more standardized, it would make the software even better.

Pros: I really like the option for customers to sign R/O’s on their own devices. We also have enjoyed the integration tools that allow us to use square with the invoices for payment.

Cons: I think that a great feature that would help me would be to add a way to link your google business profile for the reviews. Also, adding a text campaign option to send out mass messages would be great.

Pros: Affordability, it was extremely affordable as I was just getting started. But still has all the features of other programs at a fraction of the cost.

Cons: The only problem I have with the program was trying to figure out all the functions. It is very easy to use once you learn it.

Pros: Our shop loves ARI. It helps us effectively and efficiently keep up with our daily and monthly workflow. The book your own appointment link has been a great resource for getting new jobs from our online advertising. The customer support, don't get me started. [sensitive content hidden] and his team are always quick to respond and always help when we have an issue. If it is something the program doesn't yet do, they work it into their next upgrade and poof it now does what I need it to do for my shop to run our way. I think that is the coolest feature of this program. Value for the money is top of the list. I couldn't ask for a better system for the price we pay. Being a very very small shop the value we get for what they charge monthly fits perfectly into our budget. We can't say enough great things about ARI. The program is the best, the customer service is top notch, I wouldn't trade it for the world. We are a very happy team.

Cons: Don't really have any cons. When we run into an issue, they are quick to point us in the right direction or add the fix to the program. Who could ask for more?

Pros: Everything, i honestly cannot find anything wrong with this app. It has helped my business grow and keep up with my clients and scheduling jobs.

Cons: Nothing everything on this app is great, the price is amazing and affordable, at first i was hesitant but i made the right choice and would do it all over again in subscribing for this app.

Pros: The thing I like the most about ARI is how organized everything else. I mean from customers to vehicles to tax information. It is all super easy to find and navigate.

Cons: I think maybe the thing I like the least about ARI is the M1 integration. Sometimes it works and sometimes it doesn't it really is just kind of hit or miss sometimes with how the M1 labor time integration works

Pros: Customer service, price, web-base, license and vin decode, invoice customization, customer account, email.

Cons: Slow opening the program, half the time kicks me out of setting up the vehicle account, does not save pictures sometimes.

Pros: The client portal is pretty nice and accessibility across multiple devices is great. The interface and UI is OK for now.

Cons: Customization of the client portal needs to be more granular. Meaning I need to have all control over how long the appointment windows are for the customer and personally I would like more granular web hooks for individual features to add onto my personal webpage

Pros: ARI has been a great investment for my business. As a startup, I needed shop management software to keep my on track, but couldn't afford $300 per month or more that other companies charge. I settled on ARI and am so happy I did. For a fraction of the price, I can track customers, vehicles, payments, and workflows. ARI has inspection sheets, The best AI labor guide I have used, reports to show me what my business is doing, and sends my customers service reminders. ARI also integrates with Square, QuickBooks, Mitchell 1, and Parts Tech. I love the parts tech integration because I can order parts right from my estimates. They are also quick to respond to customer support.

Cons: ARI offers A LOT for the money, and as a result, there is some stuff I don't use. A good example is the Invoice status menu. ARI offers 11 different statuses for invoices but I only use four or five. I wish these features were customizable.

Pros: ARI is simple to use and easy to setup. I've used a few of the competitors and for the price of ARI it's definitely a win. I like the integrations with most of the major third-party applications like Partstech and Quickbooks.

Cons: Some of the functions with the integration with Quickbooks do not work such as bulk syncing with the customer invoices.

Pros: I love the AI labor guides. They are fairly accurate and the small changes that I do have to make save me hours over what I used to spend to create quotes from scratch.

Cons: It also deals with the AI labor guides. Occasionally it will create a guide that is incorrect for the vehicle. That is selected. There is no way that I have seen to get the AI to correct the guides.

Pros: While ARI is designed as a general mechanical shop management tool rather than an ADAS-specific platform, its flexibility allowed me to easily adapt it to my calibration and diagnostic workflows with great success.

Cons: The software lacks some native built-in fields specific to ADAS documentation and safety certificates, but the customizable nature of the estimates and invoices makes it a highly effective workaround for my specialized needs.

Pros: I like the ease of use to keep track of my customers vehicles and maintanance reminders. This is a much better platformnfor me then the quickbooks i was trying to use.

Cons: Have not found any issues since Im still learning the platform. The live chats have helped out tremendously since im not the best with this type of stuff.

Pros: Invoices and easiness for app use, I’m sure it’s comparable in price I’ve not used a competitor. But very very time saving.

Cons: To me it’s complicated to get started on the app until you know what you’re doing it could be easier for beginners.

Pros: What I like the most about ARI is the amount of features if offers for the price point, I like the integrations that ARI offers, it makes everything much easier and I don't have to navigate to multiple software which is a huge plus. Another aspect that stood out to me is the customer support, the response time is extremely quick and very open to feedback, they have been really helpful and the response time makes work so much smoother and quicker. I also love the fact that ARI offers a client portal and customer relationship management features. Overall I'm very impressed with the quality and service that ARI provides.

Cons: Some things that I would like to note are the limited invoice template options (enabling qr code for custom invoices, editing certain fields, like moving phone number below email for the default template, etc.) The license plate decoder is also buggy at times when pulling vehicle information.

Pros: The cost-effectiveness of this service offers exceptional value. The bookkeeping software is built right in

Cons: It appears that some of the labor times are slightly inaccurate. The system could use an update to reflect the proper labor time

Pros: Simple to to set up and use. Can use my own code system for parts set up. No required add ons. Great product.

Cons: Some customization I'd like but may be a familiarity thing for me. Example: Is is possible to put my logo on the text message appointment set up vs ARI?

Pros: The integrated labor guides page is quick and easy, but best thing is that when an item is not available, the request labor guide section at the bottom is quite accurate at pulling up correct procedures and labor times for the customer.

Cons: The outside purchased parts added doesn’t have a feature that makes you receive the part before invoicing. So if a part is ordered for an invoice and it has not been added to accounting or lost, the invoice can still be processed leaving a discrepancy.

Pros: Easy to use for mechanics service advisors and managers and customers all in one portal and digitally shareable

Cons: Looking forward to more integrations and leads through the service and maybe the option to make it more personal

Pros: The ease of use, the organisation it provides is amazing and I love how simplistic it is to have thorough customer friendly invoices made in a matter of minutes

Cons: That it doesn’t provide repair guides and that it doesn’t have automatic messages sent to customers for reminders of payments and other critical topics