Stax

Pros: Stax has saved me money by letting me charge the customer for using their credit cards and a low fee if they use debit cards.

Cons: The least thing I like about Stax is just navigating how to take out the Debit fees and the monthly fees out of the deposits daily.

Pros: Solid fee structure. Personal account manager/support. Ability to take ACH over the phone without micro-deposits. Setup & approved within 48 hours.

Cons: The UI on their payment portal is wonky. Most other processors have much much prettier UIS. Recurring payment features are also a bit wonky, but it works so whatever.

Pros: The cost of Stax seemed to be the best of any companies that I research, at least for law firm accounts.

Cons: Initial sales quote comparison to LawPay seemed deceptive, insofar as monthly charge was not included until I asked for a revision.

Pros: Excellent customer service and communication. Easy process, support through set up and initiation of portals, simple transaction process, works well with our API and online website payments. The card reader is easy, simple and stress free for accepting payments on site.

Cons: The first card reader was defective forcing us to have to manually enter payments which was time consuming.

Pros: The quick next day funding to my account and low transaction fees. Very easy to use website and customer tools

Cons: I did a transaction late Friday, and did not receive payment until Monday. So no payments on Sundays it seems, but that could be because of my bank.

Pros: I picked Stax because Square was increasing its prices, and I wanted to avoid passing more costs on to my customers.

Cons: It takes to long for yesterdays charges to make it to my bank account. Using Square, if it was charged by 8pm, it was deposited very early the next morning. The dashboard on the mobile app is not as user friendly or capable as I would like in checking daily, weekly charges. New payments using store credit cards is time consuming and cumbersome.

Pros: Ease of Use & Financial Management: simple operations and clear control of finances for our small team.

Cons: No cons so far. Everything is working as promised, It's great overall. Highly satisfied. Thank you very much!

Pros: Payment processing is easy and flexible. Only paying the interchange and a nominal fee per transaction.

Cons: The monthly fee should be scaled down as we process more otherwise the system is great. It’s meeting all the expectations

Pros: Jessica in customer Service was sooooo00000000 helpful with getting me into the Access my IQ website

Cons: Nothing. Jessica in customer Service was sooooo00000000 helpful with getting me into the Access my IQ website

Pros: I like the fact that there is just one set monthly fee. It takes the guess work out of trying to navigate credit card fees each month.

Cons: Nothing yet. This is our first month with then and I haven't found anything yet that I don't like. So far so good!

Pros: Transitioning to Stax was quite simple and easy to manage with a user friendly dashboard and available support. Other pluses include customer invoicing feature for online payment requests as well as setting up recurring payment plan options.

Cons: Occasional lag time with reporting delays, we had an issue with QBO syncing as well which resulted in duplicate invoices.

Pros: Stax is very easy to use. It also has simple billing and reasonable fees compared to other terminals

Cons: Not really much. It would’ve been nice if the online terminal was free to use as part of the subscription

Pros: Customers spend more when they can pay by card instead of cash. Businesses that accept cards often see higher sales and larger purchases because customers aren’t limited by cash on hand. Credit cards also encourage impulse buying. Simply put: more payment options = more completed sales.

Cons: Customer service is very good but it some times takes a while to reach someone. Having said that I am happy with Stax customer service overall.

Pros: Stax is incredibly user friendly and easy to learn. The payment processing service is cost effective, secure, and easily accessed online. The support we received from [sensitive content hidden] was phenomenal!

Cons: Occasionally the lowest tier support can be less than stellar. In that case, we request escalation and always get the help we need. Otherwise, we love Stax.

Pros: The best thing about Stax is how easy it is to operate. The interface is intuitive, and I didn’t need much time to figure things out.

Cons: While the platform is very easy to use, I was disappointed by how difficult it was to get in touch with someone over the phone. The lack of accessible phone support made resolving issues more frustrating than it should have been.

Pros: easy to use and navigate website. Just browsing through the fields, I was able to find the reports I need and the daily deposits I am looking for

Cons: I have to sign in to another website (Payments Insider) to print the monthly statement. The monthly statement is not available in the Stax portal.

Pros: Lower fees Next day payment [sensitive content hidden] my CSR is fantastic Not overkill on the software functionality, but could be a little more sophisticated.

Cons: The POS Terminal leaves much to be desired. It constantly loses its WIFI connection even when WIFI is present and allowing several other pieces of equipment to function properly. I have had Comcast out to certify that everything is functioning correct on my end and I am on my second terminal in less than a month. Currently I am running on Bluetooth tethering to my phone to function. Extremely frustrating. I want to make this work, but I am almost out of patience.

Pros: Love the cost associated with monthly use. Stax is almost $2500 per year cheaper than many competitors.

Cons: Payments take to long. A Thursday sale does not get paid until the following monday. Other companies pay in 24 hours and on weekends.

Pros: Credit card payments are very easy to process for any user. Love that we have access to see all payments that are processed in a user-friendly portal. Highly recommend Stax payment processing!

Cons: Portal access can't be set up for different locations by me (admin) and we have to reach out to a STAX rep to get this set up.

Pros: Very easy to setup and low fees compared to others. Alex was super helpful getting it all setup and easy to talk with

Cons: I have to do my PCI myself. They do send you a notification when it needs to be done and are available to help

Pros: They are great with communicating with the business owner, they even helped with completing the PCI compliance forms.

Cons: No cons yet. The app and SimpleSwipe are extremely easy to use tools for payment processing. Would highly recommend

Pros: I like the ease of set up. And that you can use multiple devices to run the dongle. It makes it easy.

Cons: I’m frustrated that deposits are not always next business day. Sometimes it happens next day others two days. Sometimes it’s there early in the morning others late in the afternoon.