GrowthZone

Pros: The software itself is easy to use and fairly intuitive. It's helped us amalgamate our CRM database with our billing & payments. The support staff & tier 2 team are awesome and things have been getting faster and more responsive with the support team. I like that there are additional modules we can add on as our biz needs grow.

Cons: The staff member onboarding us, it was his last onboarding before he moved to a different dept and to say it was brutal would be an understatement. 2 yrs later and we are still correcting issues that the onboarding created. It has been a fight to get the software to meet our needs from day one - we didn't now what we didn't now and the deficient onboarding exacerbated the issues. We wish there was more easy-to-access support with the webpages.

Pros: What I like best about GrowthZone is how it brings everything together in one place. It makes it so much easier to manage members, events, and communication without having to jump between different systems. I also appreciate the way it helps strengthen engagement with members — from tracking involvement to sending reminders and updates — it keeps everything streamlined and organized. Plus, the reporting and automation features save so much time, which lets us focus more on growing and serving our members instead of just managing data.

Cons: What I like least is that, because GrowthZone has so many features, it can sometimes feel a little overwhelming or take extra time to learn where everything is. There’s a learning curve, and occasionally the system feels a bit “too much” for smaller tasks. Some customizations also take a little extra work to get just right.

Pros: I love how it automatically updates our website when info is changed! I feel it is a little expensive but not as much as other software options!

Cons: We highly dislike that we're not able to pass on the credit card fee. It sometimes takes awhile to have questions answered.

Pros: Some added capabilities over ChamberMaster. Smoother integration, so far as it went. Ability to connect to two bank accounts so we can better separate our Foundation and Chamber funds.

Cons: $8a

Pros: The Customer Service is extremely patient and knowledgeable. When I first began this position, I had many questions with all the tabs, particularly the templates and billing. The customer service was always helpful and the wait time was not extremely long most times.

Cons: The learning curve was quite difficult at first, but to be fair, I didn't participate in many video trainings. Billing details were difficult for me to understand at first, but it is much easier now that I have had some experience.

Pros: The system is very easy to navigate from tab to tab. The reports feature is extremely user friendly.

Cons: I wish there was an option to integrate with Quickbooks. I understand GZ has a payment portion but I wish they could work together.

Pros: I like the simplicity of user engagement. The entire database is easy to navigate. From the business and financial side to website design, the process has been easy.

Cons: My organization hasn't been with GrowthZone long enough to be able to answer this question. I'm sure I'll have more to say in the next few months.

Pros: Megan Help! She is so great and has truly helped my team expand our knowledge of the system. Very thankful for her help through our billing cycle.

Cons: Some of the systems are hard to learn or unable to adjust to my needs. For example when a card is declined I am unable to change the card number and this stops me in my tracks.

Pros: I liked how intuitive the interface was — it made managing member information so much easier and fast to learn

Cons: While GrowthZone offers many valuable features, the area I liked least was the learning curve for some of its more advanced tools. At times, the interface felt a bit cluttered, making it harder to quickly locate specific options or reports. Certain modules also seemed less intuitive and required additional training before my team felt comfortable using them. In addition, a few of the reporting features lacked the customization we needed to fully match our organization’s processes. These issues didn’t outweigh the benefits, but they did slow our adoption and required extra time to integrate GrowthZone into our workflow

Pros: It has most everything that an association AMS should have. Most areas are pretty easy to learn and set up, but there are a few areas that don't make sense in the setup.

Cons: The customer service is not up to par to the other programs and systems that we use on a daily basis.

Pros: I am a new user of GrowthZone. As I am delving into its features, I am becoming more and more impressed with the intuitiveness of the platform. Most of the things I wish to try and do within are all doable and very common sense to find and do.

Cons: The biggest disappointment for me is that it is not automatically linked to my Microsoft Outlook account. This would be a huge help as a feature down the road.

Pros: The GrowthZone team is incredibly patient! They are so helpful as they take the time to walk you through every facet of their products and services.

Cons: There is A LOT to cover! This isn't really a knock against Growthzone as much as it is a testament to the capabilities of the program.

Pros: Our chamber loves the reports, the event management, the ease of use of the smartplans and the invoicing. The support staff at the help desk is extremely helpful.

Cons: The struggle for our team was in the conversion. The amount of time was intense on team members and the direction could have been managed slightly different to achieve better progressive results for a timeline.

Pros: I am able to ask for online chat help and a real person will help me via chat. That person will send images of step by step directions to fix my problem.

Cons: Emailing a question is not as fast as chatting with someone. Sometimes, my issue happens after hours, but then I chat the next day and it gets fixed.

Pros: The support is great if you need any help. Everybody is very friendly and the database is very user-friendly

Cons: For what I use it for it works great for me. I believe our accountant may have a few things that she would like to be different but since I’m not an accountant, it doesn’t apply to me.

Pros: GrowthZone is very user friendly. I appreciate how easy it is to us and how efficient it is in keeping our membership data organized.

Cons: The price has increased, without notice, since we signed our agreement but hasn't the cost of everything increased!

Pros: great features and real value for the monthly cost...the customer support is great in that you can always get a live human being for now (not bots!)

Cons: the ACH options seems cumbersone and other finanacial options are not as clear as they should be but not major issues

Pros: Great value for budget-minded small association; an off-the-shelf product with customization options that have worked well for our organization. Knowledge Base is very thorough - sometimes difficult to find just what you're looking for with all the information but once you do find it, the step by step graphics and instructions are great!

Cons: Customer service had declined for a while / tickets and support were taking quite a bit longer than we'd like, but that has been improved a lot since new management and commitment to serving its customers.

Pros: I like the directory, contact portion of it very much, it's clear and seems to have enough of the fields that we need and room to grow. I also like the payment portal is included. Certifications are a huge part of our business and that is there too.

Cons: Customer support is great, but hard to reach sometimes and I've waited up to 5 days on tickets. Sometimes what we are doing is more urgent and a response would be appreciated

Pros: Members will find it easy to access their profiles, and the back-end offers a user-friendly experience that simplifies navigation.

Cons: Our webpage is not that easy to modify/change. Our webpage could benefit from some improvements to make it easier to modify and update.

Pros: How fast and easy it is to work with. It comes with videos to show you things about Growth Zone. When I need help the IT teams helps right away and will go step by step to makes sure you know what's going on and resolve the issue.

Cons: I can honestly say I have don't have one bad to say about it. Maybe that you guys need to put yourself out there more so other companies are using this format so it can be easy one everyone. I didn't know about you guys

Pros: GrowthZone is instrumental in organizing and facilitating member management and support of our membership.

Cons: When updating web pages, the resizing of photo placement added to website can be difficult and perhaps it is user error.