StarChapter

Pros: Star Chapter is great for overall chapter management. With registration and email communication built in, you have an all-in-one system that saves both money and time by not having to use multiple platforms.

Cons: I would like to see more tutorials made available so I don't have to reach out to tech support because I can't find what I'm looking for. Changes can be frustrating without knowledge of coding. Response time seems to be a little longer than when we first started using.

Pros: What I like most about StarChapter is that it's easy to navigate and easy to update content. This is the most important aspect for me.

Cons: My least favorite aspect of StarChapter is learning the newsletter function vs other email functions.

Pros: The knowledge of the support staff is always great. When we set up meetings with them their communication is thorough as well as their follow up.

Cons: There is SO much it does and I've not even scratched the surface. I need to set aside time for more training.

Pros: Quick response on tickets, core functions work well, and the summary site dashboard

Cons: No roadmap of upcoming features, what features or enhancements the team is working on. No Ability to vote on items in the backlog.

Pros: Acceptable functionality. Favorite part is the email functionality and event registration. Lots of training videos if you know what to look for.

Cons: Onboarding and training. Comes with no training except for videos. For 1-1 trainings you need to reach out to StarChapter.

Pros: It's everything needed all in one place.

Cons: The PCI compliance check process is very confusing. The reports are a bit difficult to find. It's not very intuitive.

Pros: The membership maintenance is my favorite part. Keeping track of members is critical to our success, and StarChapter does a great job at this. I also love the ease of board transition and how it will update the website automatically.

Cons: I would like to be able to click on a number on the dashboard and it drill down into what makes up the number. Especially the Revenue piece.

Pros: We like the fact that automated membership tasks help save the treasurer time.

Cons: The back end is not at all intuitive. It's hard to use unless the user is experienced in website design. Also, we don't like that some countries where we have members are blocked.

Pros: StarChapter is inexpensive, and you get what you pay for. The invoicing system is easy to understand.

Cons: $87

Pros: StarChapter is great for organizations because it allows them to keep everything in one place: their website, communications, members/contacts, events, registration, and even the ability to take payments.

Cons: StarChapter can be a little cumbersome to learn how things are interconnected, but once you get the hang of it, you're golden. The Knowlegebase is a great resource too when you're stuck on something you can't figure out how to do!

Pros: I really appreciate how user-friendly StarChapter is. I’ve been using it for five years now, and even when I first started, it never felt overwhelming especially compared to other platforms I’ve worked with. It’s intuitive, easy to navigate, and has made managing our chapter much more efficient.

Cons: I do wish some features offered more customization, but it's not a significant issue certainly not enough to make me consider switching platforms.

Pros: Can download spreadsheets for most everything which makes it more efficient to audit

Cons: Making changes to the website can be more complex than necessary and support is slow.

Pros: The availability of being able to do your membership and running a website at the same time. Some of the best features that I like is being able to track the income from meetings online even if they are checks or not. Being new to this site is good and working with people. The fast responses from the questions I ask are a big plus to the whole system. Also being able to see how many visitors and page clicks we have has been cool as well.

Cons: I don't have major problem yet, but the biggest Con I have is that it is a pretty vast system and coming from Nothing to this it just takes time to learn it. It isn't a knock against anything but you just need TIME to sit down and train your own people/team and be able to work through everything. Like I said we came from NOTHING to this system and we are all a group of volunteers trying to do this.

Pros: The tech support is amazing. They answer timely and are so helpful via email or on a call.

Cons: There are some aspects of the design that can be frustrating. If so, then I just reach out for support and I'm good to go!

Pros: When our organization first subscribed to this platform, we were very unsure of theire capabilities. As we increased our programs, Starchapter accommodated us with what we ask for. This website design company is awesome.

Cons: Faster access to questions. The turn around for answering questions is 24 hours. It should be less than that.

Pros: Support is very helpful; the product meets our needs and the website looks good.

Cons: The back end is logical but not intuitive. Once you know where something is or how to use it, it works great but those things aren't always intuitive.

Pros: [sensitive content hidden] did a nice job onboarding me to StarChapter, but then I was left to the 24 hour response tickets. Whomp Whomp

Cons: The biggest con is that there is no immediate help available. You have to submit a ticket and wait 24 hours for someone to contact you to tell you they don't understand your ticket or to give more information. Then, the actual issue never gets solved. The actual software is not as user-friendly as expected and it would be helpful to have a helpdesk available to take calls during business hours. Additionally, I should be able to report on any field captured in my data.

Pros: Excellent set up process. Our concerns were always addressed. Support after going live has been responsive and helpful also.

Cons: Occasionally we had trouble understanding instructions given in Knowledge Base. There's been a learning curve in understanding how "Dynamic Content" works.

Pros: Customer support is very helpful as we are still trying to learn the system with payment/orders, etc.

Cons: New system for us and just trying to learn all system can do.

Pros: i Am Not familiar with other similar products, so nothing to compare it to. However I was up and running relatively quickly, not efficiently, but operating. The initial help session was very helpful

Cons: Even as a neophyte, there are aspects of the site that I have suggested be improved, yet no action is taken.

Pros: There are a lot of support materials and videos, and the knowledge is intuitive and can be learned and applied easily.

Cons: There are very limited options, payment processing is expensive, reporting is static, and it can't be modified a lot. Would like more reporting options and templates.

Pros: Event setup, management, and rsvp tracking are all pretty seamless.

Cons: Costs are high. Annual costs, monthly costs, and per transaction costs add up. Many of our attendees bypass StarChapter and pay at the door to avoid those higher processing fees.

Pros: Ease of use & great customer support and technical support.

Cons: Nothing. We have experienced some glitches over the years that are to be expected with any software program, but you have great tech support!