YouScan

Pros: Lo que más me ha gustado de YouScan es que realmente te ayuda a entender lo que está pasando en redes, no solo a recolectar datos. Convierte conversaciones dispersas en insights claros que puedes usar para tomar decisiones.

Cons: Lo que menos me ha gustado de YouScan es que muchas funcionalidades importantes se manejan como complementos adicionales, y dependiendo del tipo de suscripción, la plataforma puede sentirse algo limitada.

Pros: Soy usuaria de YouScan desde hace 4 meses y, en general, tengo una opinión positiva de la herramienta por puntos como los siguientes: -Su capacidad para detectar menciones en audio, que es un gran plus y aporta mucho al seguimiento de la conversación en TikTok y Youtube. -Su plataforma es muy intuitiva y fácil de usar en cuanto a los tópicos, lo que permite una navegación rápida. -La programación de los tópicos con la IA también es de gran ayuda y muy valioso para mí y mi equipo.

Cons: $79

Pros: Facilidad de uso desde que arrancas a usar la plataforma. Si no tenés experiencia utilizando este tipo de plataformas, vas a tener que leer sus tutoriales para armar tu tablero, pero no es nada complicado.

Cons: Un poco complicado la forma de activar/desactivar alertas, tal vez tiene muchas vueltas a mi gusto para desactivar y volver a activar otra alerta en otro tablero.

Pros: YouScan prioritizes social media listening across a wide range of the most-used platforms. The support and customer service is top-notch, as well.

Cons: It's inconvenient to have to re-authorize social media account access every three months, but it is understandable.

Pros: YouScan is an incredibly flexible tool for monitoring brand reputation. The engineering team is very responsive to source requests (like adding specific review sites), and the rule-based tagging system makes it easy to clean up data. Our account manager, [sensitive content hidden] , is a true partner—he recently implemented a custom rule to exclude neutral ratings and non-commented reviews so we can focus entirely on "the why" behind our customer sentiment.

Cons: The learning curve for some of the more advanced filtering and widget customization can be a bit steep, but the support team makes it easy to bridge that gap.

Pros: Clareza da plataforma, sendo mais fácil de aprender e ótimo Atendimento dos assistentes para resolver qualquer problema.

Cons: Organização das métricas, muitas vezes tendo que filtrar uma por vez, e gostaria de acessar várias de uma vez.

Pros: Among the main strengths are certainly its ease of use, combined with the ability to carry out different types of analysis thanks to access to an extensive database. The application of filters is particularly valuable, as it allows users to select the desired level of analytical detail and offers a high degree of customization. In addition, the Insight Co-pilot feature helps quickly retrieve information and supports high-quality qualitative analysis.

Cons: One weakness I noticed lies in the limitations of Instagram monitoring, which depends on the presence of hashtags in posts and therefore narrows the overall monitoring scope.

Pros: AI features increase speed & quality --> Insights Copilot helps team to get to insights faster and improves the overall quality of outputs. Query Assistant is a great helper when creating queries: The Query Assistant is highly appreciated, especially when building or refining more complex queries. It helps users structure logic correctly and speeds up the setup phase. Targeting consumer‑generated content is easier: Filters—especially Word of Mouth—are valued for focusing on authentic consumer conversations and reducing noise. Out‑of‑the‑box outputs help: The Digest and a more comprehensive word cloud are appreciated, reducing the need to build everything from scratch. Strong, responsive support: Fast, high‑quality responses from YouScan’s team

Cons: Insights Copilot examples: Provide more examples, avoid duplicates, ensure examples fit the insight summary and draw from broader sources. In some cases, too few examples are shown compared to the available mention base. Visual insights often are too sensitive when reading the OCR and with that we usually get a lot of noise. Would be great to have option how to show only what we want to show and eliminate irrelevant visual content.

Pros: El interfaz intuitivo, las pestañas de diversos tipos de filtros y las opciones que nos brinda con los complementos

Cons: Que los complementos tengan costos adicionales y que no estén dentro de un plán básico para emprendimientos.

Pros: It's very intuitive. Not that difficult to understand and a quick source for recollecting and analyzing data.

Cons: There is some problems with no recollecting specific data. For example, I am searching for cars data, and gives some bikes data too.

Pros: It is a very complete solution, both in terms of data quality and variety, as well as visualizations and overall user experience. The support team is excellent and always available, consistently providing helpful suggestions and solutions. They are truly committed to their clients’ success.

Cons: The plans could be more flexible in terms of pricing and number of mentions, and it would be great to have an engagement filter to better prioritize and analyze high-impact conversations.

Pros: YouScan offers more information sources that are not available in other tools, like TikTok content and the ability of integrating Google Maps reviews, among others. It is a very user-friendly platform. The fact that mention volume increases do not affect the project quotas is also a strenght. Customer Support has been very helpful and has addressed our questions and needs promptly.

Cons: The number of queries (in all plans) is very limited, which implies combining several projects into one query. This is not ideal for a medium or large operation, at least for agencies. Most other tools are not as restrictive on this matter, or don't have any limits. The "Search" tool (outside the Topics) provides very limited information since the sample is so small. Therefore it's useful only for very large volumes or for the mentions number. It is not competitive vs other platforms like Talkwalker.

Pros: The customer service team is truly dedicated! They are responsive, helpful, and always ready to assist with any questions or issues. On top of that, the user experience (UX) is smooth and intuitive, making it easy to navigate and extract valuable insights without any hassle. The tool makes social listening effortless and effective. Highly recommended!

Cons: I don't see any downsides; it's better than the other social listening tools I have used and seen demos of.

Pros: A social listening tool that provides a complex and comprehensive understanding of your brand’s reputation, as well as that of your competitors. It offers valuable insights into audiences, products or services, growth opportunities, and weaknesses.

Cons: The platform is intuitive, but it takes some time to fully understand and make use of all its features. Once you get familiar with its functionality, it becomes easy to use.

Pros: The feature set is where Youscan truly shines. The Insights Co-pilot is, without exaggeration, a game-changer. The ability to analyse images, the brilliant TikTok integration, and the sophisticated auto-categorisation have fundamentally changed not only the way we work but also the quality of our outputs. We are uncovering deeper, more nuanced insights from visual data and emerging platforms that were previously out of reach.

Cons: The platform interface has certain limitations, such as the inability to compare different date ranges.

Pros: This service allows you to maximize the depth of research of customers' opinion about the brand. It allows you to create dashboards and has a wide range of functionality, from text mentions to voice and visual mentions, which in turn perfectly combines with the improvement of customer experience.

Cons: It is difficult to single out weaknesses, the first thing that comes to mind is a slight difficulty with the configuration of the cabinet, where you need to manually specify the command for the platform, but even this is easy to learn thanks to the staff of the company.

Pros: Me ha gustado su facilidad de uso y la precisión con la que analiza las menciones. Permite entender mejor a la audiencia y tomar decisiones más informadas.

Cons: A veces tarda en actualizar los datos y el costo puede ser alto para empresas pequeñas. sin embargo mas alla de esto no tengo otras quejas

Pros: We use this tool to do our social media listening, and it's been a game-changer. We've been able to find and participate in conversations that we would have otherwise missed. The starter plan is a great value! The visual and audio insights are something we couldn't find with other social listening platforms.

Cons: Compared to other social listening platforms, the UX isn't the best, and it can be a little clunky. I would not recommend it for team members who have a hard time learning new technology. I also wish there were a mobile app. The website doesn't work well on a mobile device, and being able to access insights on the go is paramount for social media teams.

Pros: $7b

Cons: I don't like that YouScan charges per feature - it would be much nicer if features were inclusive with builds within that.

Pros: The platform collects data from many different sources and provides reliable and accurate results consistently.

Cons: The pricing is a bit on the higher side, but the value makes up for it, especially considering the quality of insights.

Pros: $7c

Cons: My only complaint about YouScan is the user interface for writing queries, which could be improved. It would be nice if the topics included subtopics, so writers do not have to manage such large queries. It's not impossible, but could be easier. It was also hard to wrap my head around YouScan's version of wildcarding, which is automatically applied to any keyword that's not in quotations. YouScan's documentation on the variants was not super helpful, in the end I put most of my keywords in quotes to avoid false positives.

Pros: YouScan is user-friendly, comprehensive, and has become an integral part of my day to day reporting. I really enjoy the cross-channel conversation breakdowns and sentiment functionality.

Cons: Our team could use additional filtering options on the Topics page. With a high volume of Topics, additional tags could help sort through topics quicker and allow teams to filter for their own projects.