Mindbody

Pros: Mindbody is an intuitive software program, easy to use and understand and troubleshoot when I have questions using the AI function or the chat.

Cons: The new schedule booking for "unavailability" is glithcy; I much preferred how this worked before it was changed recently

Pros: Super Userfriendly. Easy scheduling and customization options! I feel confident in using MindBody personally and professionally.

Cons: Haven’t encountered any issues to mention. No complaints, everything met expectations. Maybe pricey plans.

Pros: Mindbody has been a major part of how I’ve successfully run my business for the past 11 years. As a one-woman operation, I rely heavily on its scheduling, client management, and overall features to keep everything organized and running smoothly. It allows me to manage bookings, track clients, and stay on top of daily operations without feeling overwhelmed. The platform really supports both the business side and the client experience, which is essential when you’re doing it all yourself.

Cons: The pricing can feel a bit high for a smaller boutique business like mine. Some of the packages seem more aligned with larger organizations, so there are features I don’t always fully utilize. That said, the platform is very helpful overall and plays an important role in how I run my business.

Pros: I use MINDBODY for all of my yoga and fitness classes. The best part is one app for different studio I go to and it keeps my history.

Cons: I’ve not had any issues with the app. It keeps a record of all of my classes so I remember teachers names etc

Pros: Mindbody has been a great platform for our business. It’s user-friendly, easy to teach to new staff, and the reporting features save me a ton of time. Being able to access detailed reports instantly is a huge advantage.

Cons: The only drawback is that there are times when the system seems to bug out — tasks show as completed but reappear the next day, or purchases don’t always remove items from inventory. Overall, it’s still a strong and efficient tool, but those occasional glitches can be frustrating.

Pros: Used widely by many studios and practitioners, allowing users to easily see all activity- The billing/class credits easy to track.

Cons: Seems to have frequent errors and outages, meaning you can get locked out of a class if you are unable to sign up in time. Sometimes classes are missing.

Pros: Straightforward and simple it navigate. Always provide reminders for patients and chart/scheduling is easy.

Cons: I honestly can't think of any negatives. Of all the EMR platforms I have used Mindbody is up there with the best of them

Pros: Mindbody is very easy for clients to use and sign up for classes and workshops. The onboarding process for a new student is quick and easy. Many integations exist to help the process.

Cons: The configuration and backend setup of Mindbody requires way too many windows and clicks to move through the process. It is not intuitive.

Pros: The analytics breakdowns are very helpful. I have appreciated AI chat for quick assistance with finding where to access or change little things on the site. The simple check in app for class attendees works well for my fitness center.

Cons: On our branded app had some changes made with an update (we did not choose this). This removed some of the most important features for my community (heartrate tracking). Two factor authentication was also installed. I see the need for online security, but I work in a retirement community, and this update has kept nearly all of our folks from using our branded app. We used to be able to log people into a tablet and let them track their workout with a heart rate monitor.

Pros: Its very intuitive to use and it have a large amount of products that helps for marketing purposes. Also the customer care support is excellent and the client support.

Cons: Sincerely nothing. maybe the integrated IA could be a little more smarter but, anyway, when it gets stuck on some topic customer service come right in to help out

Pros: I enjoy the ease of use and the fact that it can help run the entire business in a very simple and smooth way with little effort.

Cons: The support can be hit or miss...sometimes it is excellent and sometimes they can forget to get back to you.

Pros: The very easy to read and intuitive dashboard. The dashboard allows you to see everything at a glance which is a time saver.

Cons: You cannot email a class to let them know of notifications. The print out for the class list/roster contains all the information about the students so you can't use it for sign in.

Pros: Love the accessibility, also how easy it is to create and schedule classes. The Mindbody Capital is great as well.

Cons: When it comes to creating packages for monthly payments it seems to keep adding the initial sessions back to the package with every monthly payment

Pros: This Mindbody software helps me to stay organized with my clients. It is easy to use and works well for what I need.

Cons: The software could be more user friendly. One thing that I noticed is that when I go to enter a new client, it gives me options of other clients already that are not even close to the client I'm entering.

Pros: MindBody has always been great for me as a consumer so when I started a business that was a fit for the software I was happy to join it with my business as well. There have been technical glitches but they are very easy to reach and quick to address any issues. The software is very compatible with the app which is awesome and easy to use on the go. I considered cheaper softwares but in the end chose MindBody because of the support they provide.

Cons: The backend of it is complicated but the support is great to teach so its ok in the end to figure out.

Pros: Customer support via live phone calls and follow up emails covering the topic of conversation with help articles. Availability to alpha test improvements is a plus.

Cons: The online Mindbody Help data base needs updating with better search results based on the search fields used. Too many off topic results are found that don't relate to the search terms. The user interface on the business side could use further improvement although the latest updates are generally better, with a couple of exceptions.

Pros: It's well known and doesn't have payment processing issues. I like that they have a point of sale feature.

Cons: It's too expensive and they are constantly pushing features no one wants. The updates are glitchy as hell. All customer support has to go through AI, which is often useless. My clients get frustrated that they can't get help with their accounts too.

Pros: I love that our members have an app that is user friendly. We can make changes to classes easily and keep track of schedules of all staff easily.

Cons: I do wish we could send out class and course specific emails. There is only one option for confirmations for classes/courses.

Pros: I like the photos that help you conceptualize the services and offerings. I like that there are bios for practitioners and ratings and reviews you can see for classes before choosing one.

Cons: i think it could use a category for alternative healing modalities like reiki and energy work so users can find these options

Pros: I love the ease of being able to get a human on the phone and the value of the support they provide.

Cons: I cannot think of anything at this time that I like at least about MindBody. Everything has been working out well so far.

Pros: it's the industry standard for studios and wellness facilities. it's most commonly used and incorporates all the features that studios need.

Cons: kind of feels like a lot of sites frankensteined together at times with profile pages switching between old and new ui

Pros: IT'S VERY EASY TO USE AND I LOVE THAT YOU CAN CUSTOMIZE THE REPORTS. IT'S USER FRIENDLY AND EASY TO NAVIGATE BETWEEEN TABS.

Cons: THERE ARE SOME REPORTS WE CAN NOT CUSTOMIZE. SOMETIMES THE APP DOESN'T SAVE THE SOAP NOTES I HAVE DONE AND THEN I HAVE TO RE DO THEM