OnSIP

Pros: OnSIP has the BEST customer service in the world....and that is not hyperbole! I have never - never - been frustrated when I've called and have always gotten the answer to whatever question I had quickly, accurately, and with concern about how I am using their product!

Cons: There are a couple of the knowledge documents that seem to be out-dated and probably need to be edited / rewritten.

Pros: On-Sip has a Great product, Great customer service, and a Great price. We have been uning On-Sip going on 5 years and we recommend them diligently.

Cons: There is nothing I dislike about On-Sip other than I wish I knew about them sooner, especially when I think about all of the money wasted with other VOIP companies that cost twice as much and offer and offer half of what they do.

Pros: The phone support was exceptional in my call today. I had questions about updating the phone lines, adding an 800 number that worked immediately & assisted me in call forwarding & connecting my answering service to our

Cons: Your phone support is very knowledgeable & I was able to speak to a person. The phone support was able to guide me in clear English.

Pros: Very user friendly company. Helpful over the phone. They answer when you call, a live person, eager to help.

Cons: web app a little confusing. some technical things I don't get and may never. Totally wish they had better selection of music on hold.

Pros: It works consistently, this is critical of any communications tool. You can setup and forget and when you have need of another feature it is fairly simple to implement. If you have any trouble the tech support personnel are outstanding and patient.

Cons: I do have trouble at times installing the updates. They are not too frequent but I usually have to try multiple times to get an update installed.

Pros: Solid, reliable system with great call quality. Easy system to manage as an administrator. OnSIP support team is quick to respond with solutions. They are a top-notch team!

Cons: One complaint is the inability to pre-configure the holiday calendar. This has to be manually configured, and sometimes we might forget to reset it back to regular hours.

Pros: OnSIP is incredibly reliable and easy to use. Call quality is consistently clear, and the system is simple to manage, even without advanced technical knowledge. The customer support team is responsive and knowledgeable, which makes a big difference when questions come up.

Cons: Occasionally, there can be a slight delay when speaking with someone. It doesn’t happen often, but it is noticeable from time to time.

Pros: It works. We've had relatively few issues with phone service, and when something has occurred or a question has come up, the customer reps have offered polite and helpful service. That means a lot.

Cons: While I realize the variation of internet providers plays into some issues, I would like the people who work from home to have more reliable service. The often have to log out and login again to keep their ONSIP working remotely. We also have issues with transferring calls/often needing to hang up and give it a second try.

Pros: Communication and learning curve. The menu is there, but the support to learn the menus and issues in the situation was excellent

Cons: Nothing, I believe they are in the right course in training for the issues you may have. Professional, personal, courteous, and aware of the situation. Great training.

Pros: $7e

Cons: Advanced Features Require Some Learning Not a deal-breaker at all, but users who want to build detailed call flows may need a little time to get comfortable with all the options. Occasional Minor Glitches Nothing major—just the kind of small quirks that come with any cloud platform, and they’re usually fixed fast.

Pros: Onsip is very user friendly and the customer service is great. You can call support and actually talk to a person in the USA. The online portal is user freindly also.

Cons: I can not think of a con. When we changed over to them, they were great. I had a dedicated person to help me.

Pros: How easy it is to use and the fact that I can use my office phone on my computer and on my smartphone.

Cons: I really don't have any cons that i can think of at the moment. Seriously, it just works! Very happy with OnSip.

Pros: I like how where ever I travel I can make and receive calls as long as I have wifi with out clients seeing my personal phone number

Cons: Only con would be when I don't have wifi I can't make or receive calls. Other than that I am very happy with OnSip.

Pros: My favorite part of OnSIP is their amazing customer service. I get an immediate response from a human. All their customer service representatives are helpful, friendly and very knowledgeable.

Cons: There is nothing to not like about OnSIP! I have not encountered any issues with the platform or phone system.

Pros: If there is ever an issue Phone Support Team is on top of it and they do not take long to respond. Easy to set up and learn to use.

Cons: there isn't anything I don't like about them. they are always helpful and supportive. Definitely budget friendly as well

Pros: Friendly, knowledgeable and patient staff to help with our issues! The person who helped me did not make me feel dumb for not knowing how to remedy the issues. 10/10 Customer Service and Tech Support.

Cons: There was nothing I did'nt like about using OnSip and their customer service and tech support. It was excellent!

Pros: Customer service is top of the line. There has never been a time when I called and did not receive help or the solution to whatever my issue was. Everyone is professional, courteous and willing to go above and beyond. Truly outstanding in today's world.

Cons: Sometimes it is not easy to understand how to make changes to our system. I would say semi user friendly but customer service more than makes up for that.

Pros: Customer service is FANTASTIC. Every call I get knowledgable, smart, problem-solving people that actually listens, hears the problem-solving I've done, and helps me not only to find solutions, but walks me through so I have more knowledge to solve it myself.

Cons: Still has residual "third-party app" feel - mobil is very buggy, signing in/out on multiple devices can be tedious. If I lock my computer screen, I often need to restart the app to get it working. For some reason wifi calling has difficulty with landlines (bad connections), but this might not *necessarily* be onsip's fault.

Pros: Reliable and affordable service. Great tech support on the rare occasion I need it. Service support hours accommodate users regardless of location.

Cons: Nothing that I can think of. Their support team guided us through phone setup and configuration of our network.

Pros: Every time I have called OnSIP, I have had my question answered or issue resolved before ending the call. The team at OnSIP are friendly, professional, and knowledgable about their offerings. We have had no issues with OnSIP in the 3 years I have been working with them, and, from my understanding prior to my time here there were no issues. You never hear about that!!

Cons: I have absolutely nothing to put here. There are never any issues, customer service is amazing, and we don't have any issues with the service. There is absolutely NOTHING that I can put here that is negative.

Pros: Great customer service for our VOIP service. Ease of service to use with desktop voip phones. You are never going to get this level of help from a huge corporation.

Cons: Voicemail transcription to email and text response to calls from voicemail interface not part of current package.

Pros: Fantastic support! [sensitive content hidden] is wonderful! Super professional and a pleasure to work with from the initial inquiry call to the setup and operation, and even the occasional questions about expending our system.