CDK Global

Pros: The part look up system, it worked very well. I really enjoyed the fact that when you type just partial part of a number you were looking for, it would pull all possibilites.

Cons: The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off.

Pros: Robust system that is able to handle multiple locations and multiple charts of accounts across manufacturers

Cons: customer service, implementation, and down-time

Pros: CDK Global is a very robust dealer management platform that integrates all aspects of dealer management.

Cons: CDK Global runs very slowly, it is very intuitive.

Pros: The integration with ADP makes it easy to import timesheets. The desktop tool and trend reporting functions are efficient. Everything you need located on one screen. If you like to move quickly, the enter button will become your best friend!

Cons: I do not have any issues utilizing CDK Global.

Pros: We switched from Dealertrack DMS for our Powersports department and it has been a game changer with our customers, part management, invoicing, accounting, etc.

Cons: The software interface looks very old school, early 2000's AOL style.

Pros: Our dealership came from not using a CRM tool at all, to using E-Leads/CDK. We were manually tracking our customers in our own DMS and data base, and our follow up and reporting was based on a notepad! The best part of CDK is the the CRM aspect and ease with following up with customers. The product makes it very easy to reach out to prospects, and to follow up on old ones and ones that have already been sold. There is the ability to write notes about after-the-sale items that need notated, and everyone can read them there is no lack of connectivity!

Cons: Customer support! That is our only complaint. We had an issue where certain leads from our own website would come in based out of a Wisconsin address. No one at CDK was able to know why, mainly pointing the finger at our own website. CDK has trouble talking to and working out problems with other third-party providers. There has been a work-around implemented to work out the issue however.

Pros: I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software.

Cons: I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up.

Pros: There really isn't anything good to say about this company. Our company has been with them for nearly 30 years and every time the contract comes due they treat us like a new customer. The always try to increase their rates substantially and they will never miss an opportunity to overcharge. They charge top dollar for antiquated software and exploit their customers based on their contracts.

Cons: CDK is a Con. Their business model feels borderline criminal and was probably easier to execute when Reynolds and CDK were pretty much the only options. Now that there are multiple other options, that are both more cost effective and just overall better products with better customer service I would look elsewhere. There is a reason why the company net value is dropping like a rock.

Pros: Ease of use and customizable options make this the obvious choice

Cons: Service documents must be printed in order to archive. Would be great to save paper and print right to archive.

Pros: Easy to manage and use. Simple interface but is very powerful. It can be as complex as you want

Cons: Integration with inventory cost sometimes isn't the best

Pros: I really like the financial side and tracking of the company financials within the program. They do a very good job at this software does a good job with the dealership sales side that seems to be where they spend most of their effort making it right

Cons: This software does not have a proper scheduler that functions for a service center. This software does not have a good functionality of a service department scheduling of technicians might as well be nonexistent. This company does not do a very good job at customer service and knowledgeable staff.

Pros: User friendly. Integration with 180 is awesome.

Cons: It's when entering amount in EIV that you can't use dot (.)

Pros: It is easy to navigate when trying to deal with accounting information.

Cons: I cannot think of anything, except if it happens to go down for a while.

Pros: The ease of making Purchase Orders and editing them.

Cons: None, i like this program just the way it is. I have never had any issues with it.

Pros: Reporting is very robust, if you know how to look for what you're looking for.

Cons: Interface is stuck in the early 2000s. Missing some integrations and tools that other CRMs had built in from the beginning. Support never gets back to you, takes weeks for account reps to respond.

Pros: ELEAD CRM integrates very well from CDK DMS. It has useful features like fully customizable templates, Google Maps and phone number reverse lookup.

Cons: The integration between sales and service can be improved. Perhaps some notification that a customer is in the service department on a particular day. Perhaps improve the lookup of service RO's.

Pros: It can work for making POs and other accounting managements

Cons: Outdated system and not easy to use. It also is buggy on computer and if you hit one wrong key it can make a bigger task than originally

Pros: It is efficient and very simple to use.

Cons: Smith can lag occasionally but usually corrects itself quickly

Pros: Data mining to call hot leads, cold leads, equity customers and to know when a customer's lease is ending. Customer birthday calls since we can scan driver's licenses into the system. The system alerts us when we get the car a customer is looking for!

Cons: The app has not been working and it is a very needed tool. The development department has been working on it but we are not receiving any updates.

Pros: The desk log is the only good thing about this sorry CRM

Cons: The reports are a waste of time. You will rarely get good numbers from there. I do most of the reports manually. You want to see specific numbers? Pay them 4-5k and wait 6 months for them to generate the report hoping it will pull the right info (it will not)

Pros: About the only thing I like about this is creating credit memos but even this process needs some work.

Cons: Pretty much the software needs a complete overhaul. Every process requires a lot of extra steps. menus are virtually nonexistent and what's there is useless.

Pros: I like that it has guides on what to search for.

Cons: I don’t like the customer service and how long it takes to resolve an issue.

Pros: We use CDK for everything at our dealership. It is the best product out there!

Cons: Does get a little pricey. If you want additional options, you will have to pay for it.