Dealertrack DMS

Pros: As far as we are concerned, Dealertrack is about the best you can get in the industry. For how complex of a system it has to be, they do a great job with integrations and info management that save us TONS of time on the back end.

Cons: It can be confusing, and it is not intuitive to use. There is definitely a learning curve, and each system is different, but in terms of options available, I believe it's the best in the business.

Pros: Originally, we went from not using a DMS tool at all, to selecting Dealertrack DMS. We integrated with a lot of other Cox dealer-tools at the same time, and the functionality is great. Dealertrack DMS offers great connectivity between different dealership functions, including Service, Sales, follow up, and Business Office management. My favorite use of the DMS is following up on old deals and looking at when we sold a customer, what vehicle, and for how much.

Cons: The only complaint I could think of with Dealertrack DMS is that it seems that the product does not get updated as frequently as it could. The user-interface has not changed in 10 years, from what I've experienced.

Pros: I like that we can utilize this product in every department at our dealership. Service and repair, parts inventory management, vehicle inventory, AND Buy Here Pay Here customer management.

Cons: Stocking parts in and creating invoices in the same process could be easier.

Pros: the integration with finance companies we use makes the pre-approval process easy for customers online and brings us more leads

Cons: we have been on dealertrack since the beginning and have zero complaints

Pros: The features are user friendly and quick to fill out.

Cons: The least liked portion of dealertrack for me, is trying to locate updated versions of the specific bank forms to file with the contracts.

Pros: Speed is important so it's quick to pull information needed to print for DMV

Cons: It's needed for new PA Dmv identity policy for penndot here in PA must be printed with every deal sent up to the state. Now more costs and time are now mandatory for car dealerships

Pros: Nothing to like absolutely awful It is like playing ps5 and then switching to Atari

Cons: Everything it has to offer can be done in other systems so much more efficiently

Pros: I can get my credit report and submit credit app all in same place! Multiple options for lenders in one site!

Cons: It can get confusing if you're not trained how to input the taxes and extra fees.

Pros: Financing can be complicated, but this makes the whole process very simple.

Cons: No real negatives to speak of, very smooth experience.

Pros: The ease of navigating the system is wonderful.

Cons: Access to chat seems to be difficult to find. When I need to reference something mentioned in the initial chat, it is a bit difficult to relocate those terms.

Pros: User Friendly. 360 Help Button. Multi Functional Report variety & options are second to none

Cons: I wasnt too find of the Payroll with Dealertrack, however, couldnt be more happy with the switch to Netchex.

Pros: Entering inventory is easy. Connecting to our site is easy.

Cons: Design and layout of some features is not easy, visually appealing.

Pros: Super easy to use especially for uploaded deals and stips

Cons: Not very mobile friendly, very hard to log in with a mobile device

Pros: Easy to build tickets for clients and to put parts on tickets. Very customizable

Cons: Too bulky a process for easy retail sales

Pros: The program is not overly complicated and easy to use overall

Cons: Sometimes the features are a little basic.

Pros: Easy of use. Organized. Easy to visually look at inventory. Feeds data to various websites with minimal hiccups and reliable.

Cons: User interface is somewhat outdated and needs a fresh look. Easier ways to search for inventory.

Pros: The shortcut key options to create a deal or add a new line to a work order were the best for saving time, especially when creating multiple sales for the same fleet customer, or multiple PDI work orders.

Cons: The accounting integration could have been improved to incorporate accessory sales and gross profits. We would have to add accessories and manually calculate the gross profit on the sale and installation.

Pros: I love how easy Dealertrack DMS is for our used car lot. We use it daily to track our inventory and submit finance deals through outside lenders. The documents provided are very helpful for our business as well. Its very easy to learn!

Cons: Nothing that I do not like about Dealertrack DMS

Pros: Finance finance finance! You need a way to submit your deals, the old school sending customers to the bank themselves doesn’t work anymore.

Cons: The wait time to get signed up. Customer service could be much better.

Pros: It is point and click, very easy to use. Everyone can be proficient from day one

Cons: Has an occasional gremlin where a trade in will show up sold to the customer who murchased

Pros: ease of use and custoemr service. drop down menus are great to work with, search tools are also great.

Cons: The system can be a little glitchy and often times will close out without saving your work. When copying an app over it doesn't carry all of the info over either

Pros: Inputting info easy to do, communication with lenders is good.

Cons: Going in between multiple applications with one customer, navigation is redundant finding forms and lenders is not user friendly