Opus

Pros: The ability to streamline care coordination, expand telehealth services, and access real-time client data—all in one user-friendly platform. OPUS brings everything together in a way that helps teams work more efficiently, reduce duplication, and deliver better client outcomes. It also supports rural and tribal health programs by making it easier to track services, manage referrals, and stay connected across departments and providers.

Cons: After the agreement was complete, the sales rep became pushy about setting up electronic payments, even though the tribal government I was working for did not process payments via ACH. It created some unnecessary pressure during the onboarding phase. Ultimately it was resolved.

Pros: I am a scheduler and I love the calendar system! Opus works great for our company and our needs for our cients!

Cons: When we first started using Opus there was not a "Today" button, something that you could hit to default to the current day. I simply suggested it to the Opus team and they added the feature!

Pros: All the features Opus has to offer. The program is fast and assistance readily awaits for all of my questions. The training with access to rewatch the videos is a major plus!

Cons: The way that the reports print. Would prefer PDF files and an easier way to add and print the therapist pay hours.

Pros: The level of support from the Opus team. They really try to work together to problem solve until an issue is fixed. They also take their time when showing you, their processes.

Cons: Some of the layout isn't the easiest to read. Ex. grey text Also, some of the billing layout isn't the easiest for your eyes to follow.

Pros: OPUS was extremely easy to use and navigate. The people we worked with were extremely personable and supportive through the process. Our providers were able to catch on to the system easily, which decreased a lot of stress we have experienced with other systems.

Cons: We wanted both forms to be fully ready to go before we launched. We had enough to get our personnel started, but it would have been nice to have a few more details smoothed out before the launch.

Pros: The amount of training and meetings offered in the Onboarding process is setting us up to be overly competent in understanding and utilizing Opus.

Cons: The only thing so far has been that my 2 onboarding specialists were not aware of "Auto-Pay" being a feature that could enable automatic billing, whereas the initial person selling the platform to us and demoing it, stated this was a feature. I didn't love hearing this important difference and that my specialists were not aware of this, and still finding out if 'auto-pay' is a feature I will have access to. However, both of my onboarding specialists reassured me that if it was initially presented, then it should be a feature!

Pros: The team we worked with. OPUS allowed us to make a difficult transition much smoother and be with us during every step.

Cons: I would have liked a little more authority in some of the meetings. For example, the CRM set up meetings. Our team had no idea what we were doing so taking the lead and helping explain and guide us a little more would have saved time.

Pros: It is very intuitive. The form building is easy to learn. Our Onboarder, [sensitive content hidden], is very dedicated, patient and helpful. She is a great teacher.

Cons: We are still learning the system, so we do not have any Cons to report. I am hoping more features can be customized for our clinic.

Pros: The entire OPUS team is incredibly professional with a thorough and personalized attention to detail. Their ability to customize their platform to the unique needs of our practice was unlike any other EHR we had encountered in the mental health industry. Furthermore, their integrated CRM was one of their most appealing features, as it would allow us to track a client from their first phone call to final session. Amazing!!

Cons: In the end we opted to stay with our current EHR only because of the complexities within our own team. OPUS had provided everything we were looking for and had gone above and beyond to provide us with assurances that what we needed, they could provide. I have nothing negative to say about working with the OPUS team or their platform.

Pros: Our company of 60-70 people was initially hesitant to switch EHR systems, given past experiences with companies that overpromised and underdelivered. However, OPUS has proven to be effective, considerate, and trustworthy. They patiently addressed every question and concern from our team before we committed to their services. Their software is user-friendly and intuitive, as demonstrated in every demo. I am not aware of any other company that can match OPUS's combination of EHR and CRM capabilities, along with its endless customization options to meet your practice's specific needs, whether it's feature requests or specific reports.

Cons: Given their innovative approach, I'm confident they're already considering improvements to present custom reports in a clean, easy-to-read dashboard, rather than in a spreadsheet format.

Pros: It is extremely user friendly. Customer service has been great.

Cons: When moving between locations, it always defaults to the home screen, instead of where you were looking. Example, I am looking at patients in one location, but want to see clients in second location, when changing locations, screen goes back to home instead of staying in patients.

Pros: Very Informative. I like Janelle. She gave of good information.

Cons: Nothing. Great training. I would to have her train me again.

Pros: I like the amount of training time that is available and the customer service. Easy to get answers when help is needed.

Cons: I haven't had enough time to work in the system to know what I dislike about Opus

Pros: It's user friendly and easy to navigate.

Cons: All of the forms not being in alphabetical order.

Pros: fantastic customer service and ability to support us while going through such big transitions

Cons: There was a couple pieces of integration we hoped for, but honestly we hear it is on its way, so far not much at all!

Pros: Very simple and straightforward to use- user intuitive

Cons: practice suite side of onboarding, feels outsourced and disconnected

Pros: We have found Opus EHR to be visually appealing and user-friendly. We especially appreciate features such as client messaging, scheduling, appointment reminders, and comprehensive client record management.

Cons: A primary concern during implementation has been the lack of timely issue resolution. We encountered situations where clients received reminders during the early morning hours (1am-4am) or did not receive sent messages. These issues often persisted for weeks before being resolved. When a problem required escalation to the developers, we typically experienced delays of two weeks or more. These delays caused significant inconvenience and frustration for both our clients and our team.

Pros: Being able to assign a provider to each patient. Patient profiles are easy to use and navigate.

Cons: I wish there was a way to auto-populate the information that the clients fill out on their intake form to their patient profile. It's a little bit of a hassle to copy and paste from the intake form to the patient profile.

Pros: The ease of use and the fact that it is user friendly.

Cons: We cannot mark whether we have billed when using our own biller. We also had a discrepancy in what was told to us and what we were charged for.

Pros: The program is very user friendly and the 24/7 support.

Cons: I do not have any negative feedback at this time. We are in the implementation phase and it is going smoothly.

Pros: The Trainer Janelle. She is very helpful and patient.

Cons: Nothing so far. We are very pleased. However, we would like to see better pricing for migration for patient files that are not in use.

Pros: The communication and assistance through the onboarding process.

Cons: The onboarding process took some time due to all of the features of OPUS.