CollaborateMD

Pros: What I appreciate most about CollaborateMD is the reporting functionality. The ability to create custom reports and tailor them to our clients specific needs is especially valuable.

Cons: One area that could be improved in CollaborateMD is the accessibility of support. While the team is helpful, having more representatives readily available to answer question, especially during peak hour, would greatly enhance the user experience.

Pros: CollaborateMD offers a user-friendly interface that makes navigating billing and claim management efficient. The real-time eligibility checks, integrated clearinghouse, and detailed reporting features help streamline revenue cycle operations. I also appreciate their responsive customer support — they’re knowledgeable and usually resolve issues quickly.

Cons: While the system is generally efficient, certain features can feel outdated compared to newer billing platforms. Customizing reports can sometimes be time-consuming, and claim scrubbing rules occasionally require manual adjustments. Additionally, the system could benefit from more robust automation tools for recurring billing tasks.

Pros: Payments are posted quickly and easily are deducted from the patient's account. The program easily integrates with practice fusion and its bi-directional.

Cons: A bit of going back and forth within patient and claims section. Wish it would be combined into one.

Pros: The program is user friendly, it has help desk and written documents to help you learn how to perform a task

Cons: it's is an older system and has less automation, it could use more hyperlinks inside the menu's to help jump from one menu to another within seconds

Pros: It has been pretty easy to use since I first started using it in 2011. It allows me to get my clients into the system and bill out their claims quickly without a lot of startup costs.

Cons: I am not impressed with the lack of knowledge of the support staff, especially since the sale of the company. This has been an unfortunate change. I really dislike the credit card processor that CMD has chosen to use in their payment portal. They need to have more than one option for this feature. Because you use Global Payments and they charge a bunch of unnecessary fees, NONE of my clients chose to use the payment portal in CMD. It would be nice to be able to email statements without having to use the payment portal.

Pros: We love CollaborateMD's customizable reporting. The system is easy to use and also very easy navigate.

Cons: Sometimes getting accurate number on the reporting, but you have to really choose the right data fields and filters when creating custom reports.

Pros: The system is efficient and easy to use for claims processing and payment processing. Customer support is very good. The integration with our EMR is excellent. The value for our money is excellent.

Cons: It has taken a bit of time to figure out how to generate reports in the specific manner that we want the reports display. Customer support has been helpful with this.

Pros: Collaborate MD is so intuitive and able to be customized to each specialty to provide accuracy for our billing practice. The security and ease of use is the best!

Cons: We do not have any cons for collaborate md. It is a great tool for making the biggest impact in your practice.

Pros: There isn't much to say other than it's user-friendly. Training was sub-par. Getting further assistance on how to make the system work effectively and efficiently is almost non-existent. Everyone I talk to wants examples of problems in the system but NO ONE seems to know how to set up the system properly to avoid issues.

Cons: The setup process has been a disaster. Information on how to get the product working efficiently has been a struggle since the beginning. The trainer assigned had very little knowledge and left out so many important details.

Pros: I like the simplicity of CMD and that if I ever have questions, there is a knowledge center available. If I have more complex questions, I can always reach out to the support chat. I really enjoy the chat feature.

Cons: We operate on Hawaii Standard Time and the support chat is only available until 6PM Eastern Standard Time, there is only a limited window for us to be able to chat. If there were 24/7 support that would be great.

Pros: The training was phenomenal. The help line is fast and responsive, and the software is so user friendly

Cons: I think there may be a little too much on the tabs- I have to use the help button a lot to find things.

Pros: The setup for billing is straightforward with adding providers, CPT codes, ICD codes and fee schedules. The way things tie together makes sense.

Cons: The UI and navigation is not very intuitive and it's sometimes odd to try to find the right things (e.g., trying to find a specific claim).

Pros: Ability to enter claims quickly without having to go from platform to platform. Other than that I find it confusing to use.

Cons: I cannot get anyone to answer my emails. I get trained for one hour per week and then I have to struggle alone until the next training. My business is in limbo. I really do not think my trainer has ever entered a claim so they really can't see what I see and do not understand what I am talking about. There was a problem with an ERA last week and I cannot settle the claim because he didn't know how to deal with it. He never followed up with me to let me know how to proceed.

Pros: It is user friendly and easy to navigate. I honestly was able to learn more on my own than with assistance.

Cons: The implementation is sloppy and drags out. It should not take over a month to get this started. Extremely disappointing.

Pros: The ease of set up, they made it feel like there was a comprehensive way to get started.

Cons: Things fell apart soon after, they assigned me tasks to get credentialed with payors and billing never returned a single dollar. Their staff is all off shore, good luck getting anything done during PST. Everything was routed to a ticket and you have to pick times that are often more than a week later. Support forwards to other “specialists” who take even longer. After trying to cancel with $0 reimbursed, they threaten to hold you to a yearly contract. After escalating to management and being told everything is sorted out, I was not surprised to get another bill for thousands of dollars.

Pros: The cons far outweighed any pros here.

Cons: The worst customer support! I was told by a CollaborateMD supervisor that at most, they have 6-7 representatives working at any given time. This is outrageous. They don't bother to re-call if the call is dropped. No genuine concern for their clients whatsoever.

Pros: CollaborateMD provides great patient, claim, and financial management for its cost! I cannot recommend them enough.

Cons: Some pieces are missing for laboratory billing like client billing and invoicing.

Pros: ease of use when generating reports, tracking claims, era posting, and eob auto insert on bills.

Cons: unable to speak with a customer service rep in a timely fashion and they want you to file a claim ticket and then track it on their software when all you want is a quick answer or use their selfhelp. If I knew the answer, I wouldn't be contacting them.

Pros: Efficient, easy to use once it’s figured out. Linked up well with ny EHR

Cons: The implementation period, my implementation specialist made things more complicated. I learned more from YouTube videos

Pros: I most liked the ease of use, the flexibility in functionality, the integration with our EMR, and the visual attractiveness of the product.

Cons: I least liked the requirement to close patient information in one section before opening a different section for the same patient.

Pros: The ease , of using the software, scheduling, and the billing system

Cons: The support during training was hard , other then that no complaints

Pros: Easy and useful, very flexible in navigating around

Cons: I did like everything about the program .

Pros: Functionality for the money is good. It integrates with our EHR well.

Cons: I wish my EHR did this separately without needing a separate service.