FMX

Pros: The product works really well for our organization. The support team has been great. The product is robust for the cost. The user experience has been easy and the ability to customize this for tech vs maintenance works very well.

Cons: More flexibility with creating reports would be great. The ability to report tickets per specific technicians -eliminating others from the report- in an easier way would be great.

Pros: FMX is very user friendly to use. Not only is it user friendly but you can add images to help depict the problem. I have students, staff, use this to maintenance request issues on campus. Not to mention how easy it is to export the reports.

Cons: So far, I have zero complaints about FMX. one thing I heard is that I cannot attach a PDF file. I did want a manual for it so I can refer on how to do it.

Pros: The software is very easy to use and to modify for our special needs. Customer support is outstanding, and their response time is always less than an hour after submitting a support ticket. They even followed up two days later just to make sure we are satisfied with the solution to our issue. I highly recommend their product modules.

Cons: We have not experienced any negative issues in the years we have been using FMX. They even allow their customers to put in programming change requests for a feature you would like to modify or add.

Pros: I love everything about FMX. Workorder system, facility scheduling, transportation, inventory, interactive mapping, and capital planning!

Cons: They have not fixed the glitches when using schedule requests with auto-generated workorders. This is a great feature, but there are two issues which seem easy to fix. 1) the description is blank when the work order is generated and 2) if more than one location is selected in the schedule request - no work order is generated.

Pros: The ability to be completely paperless as well as the ability to see work order status at a glance and assign them.

Cons: I feel that the reporting options could be a little more user friendly and easier to customize the data you want.

Pros: I love how easy to use FMX is. I use this system daily and I can not find much to complain about. The UI is great and the customization is great. It is also straight forward and easy for end users to submit tickets!

Cons: The only thing I wish FMX has was maybe like a "drag and drop" organizational feature to tier tickets in their priority. Instead of it being tiered by essentially "Time/Date" of submission.

Pros: The implementation was seamless with outstanding customer support (thanks, [sensitive content hidden]), and the software’s versatility—from maintenance requests to mapping and capital planning—makes it a real value across multiple departments.

Cons: So far, very little—the platform is feature-rich, and we’re still exploring its full potential. The only challenge is that with so many useful tools, it takes time to roll out everything campus-wide (and to devote the time internally, when you're still putting out fires every day!).

Pros: Helps me have my work organized on all maintenance schedules up to date and the office teem all on the same page with schedules and reservations on all of the areas.

Cons: I have been using it for a little over a year and still can not say that I do not like something about it yet.

Pros: FMX is easy to use, flexible for sorting/filtering, offers great customization, robust approval routing, and helpful reporting. Import/export features boost efficiency and make completing tasks much easier.

Cons: I wish FMX allowed multiple filter views without extra fees; manual updates are tedious when things change.

Pros: Easy to use, lots of options included in bundle package, currently if you pay for invoice module the accounting module is complimentary

Cons: at times when switching from one tab to another it lags a few seconds, we have to either prompt the refresh button or just wait

Pros: Intuitive interface and ability to be customized to specific needs; functionality, especially for managing work orders, event scheduling, and building maintenance tasks.

Cons: Ease of use, account representative turnaround (we seem to get a new one every year); reporting features are not great, and the dashboards are difficult to customize.

Pros: I like how customizable FMX is. We have multiple departments using this and it's easy to submit requests within each department and give them the specific information that they need.

Cons: It can be a bit overwhelming at first, depending on how your company uses the software. I had to have separate training for each of the 4 departments to learn how each one wants you to use FMX for their needs. It can be a lot to keep straight, at first at least.

Pros: FMX provides outstanding customer service and is highly responsive to customer needs. Their software application is reliable, cost-effective, and well-suited for K-12 school districts. The platform offers excellent reporting and work order management functionality, along with an intuitive and user-friendly interface.

Cons: The implementation team does a good job, but there is room for improvement. Taking more time to understand where clients are in the implementation process would allow them to tailor their approach more effectively, ensuring a smoother and more successful rollout of modules.

Pros: Ease of use, easy to customize fields. Very easy to bulk import things.

Cons: Limited reporting and export features. Calendar filter system is useful, but clunky

Pros: We use it for inventory and work orders for Maintenance. Love most features

Cons: Takes time to enter the inventory, but once it is done it works great.

Pros: I like that anyone at a "Staff" account level can make an account and submit work orders for my team. I am grateful to be able to customize the areas and resources we have and easily add or change our on-hand counts when needed. Having different tabs for the Calendar, Maintenance Requests, and Schedule Requests is so helpful to be able to see everything I'm looking for in one space.

Cons: I wish I could share resources and equipment across different buildings. For example, we have three golf carts that typically stay in the maintenance building, but someone may request to have us stage it elsewhere for an event and don't know to select the maintenance building first to be able to select the golf cart. I have found workarounds for the few limitations so I don't have any complaints!

Pros: I really like the customization options when building a schedule request. Also-customer service is always so helpful and answer right away

Cons: There are a few fields in the schedule request I would like to take out, but they are standard to the FMX system

Pros: Easy to use design, friendly associates.

Cons: Haven't experienced any major issues. Its working fine.

Pros: The ease at which it is to use and understand.

Cons: It is hard to do a report on certain information

Pros: THE CUSTOMER SERVICE CAN'T BE BEAT. NOT ONLY DO THEY ANSWER MY QUESTIONS OR HELP ME RESOLVE MY ISSUES, THEY ALSO SHOW ME WAYS TO RESOLVE THEM MYSELF.

Cons: MOST OF THE CONS ARE ABOUT USER ERROR, EITHER MINE OR MY "CUSTOMERS"!

Pros: It was easy to set up the building and rooms for the work order request system. The teachers can check on the status of their work orders without having to call or email me. Very minimal instruction was needed for my staff to put in work orders.

Cons: It can send a lot of email reminders to you until you get the notification set up right, but better than no notifications.

Pros: Look and ease. Desktop use friendly. Streamlined

Cons: Mobile app. Suggest a mobile app rather than web view. Larger text and simpler to use