MPulse

Pros: Great bandwidth Easy to use and multi use product

Cons: Not sure what I could say on this one satisfies our needs

Pros: the customer service is great! if you have a question they are so helpful about getting back to you and answering your questions or helping you if you have an issue.

Cons: I wish the mobile was a little more user friendly and showed all open work orders no matter how old. we have to monthly change the due date on some work orders so now the due date is not looked at in anything.

Pros: We find that the ease of use in the Work Order System makes the product a great buy.

Cons: The initial set up was very time consuming

Pros: There are some many options available along with the expandability.

Cons: Alot of learning the workings of the programs

Pros: Easy to use and understand. There's a learning curve on how to use it but once you learn how to navigate within MPulse, you will definitely appreciate how powerful MPulse is in maintaining and managing all of your devices.

Cons: It was hard to understand at first, but as you use it more daily, you get to appreciate how powerful MPulse is.

Pros: The use of work orders and pm's to keep track of craftsmen, their time and work done on the job.

Cons: Trying to change information on a work order like adding price of an inventory item added to a work order.

Pros: email notifications, lets requester know when completed

Cons: changed how to enter hours when closing orders. takes sooo long to get something changed

Pros: It can be user friendly if you set it up properly

Cons: I can be very slow and takes a long time to load. It doesn't always accept changes that you made. It would be much better if you didn't have to blue checkmark all your changes. If it would just keep and change the fields with out having to click on pencils all the time it would be so much faster to complete your work.

Pros: That I can make it more suited to our wants and needs

Cons: I wish the option to add time to assigned employees at the same time was an option.

Pros: I've only been using it for a couple of months, I am new to the company. I really like how easy it is to navigate especially when searching for an inventory part. Being new, this has helped tremendously.

Cons: There seems to be quite a few glitches. But I'm confident they will be addressed.

Pros: I like the flexibility and the ability to customize to the company's need and the end users' needs.

Cons: 1.) The look and feel are antiquated. 2.) The work order layout, process, and printable version are just not up to par. Very difficult and antiquated. 3.) Report Wiget's are not very customizable; very limited in what you can see.

Pros: best option at the time for maintenance software with inventory

Cons: we would like to do more but we're limited

Pros: Its capacity to store a lot of details per each piece of equipment that we service

Cons: It takes a lot of training to get proficient at using the system. It would be best suited for a company that had someone dedicated to the system.

Pros: easy access to all the different headings and pages i need to go to use the software

Cons: manipulating around the different pages with the mouse and the pulldown menus

Pros: Fairly customizable, easy to search, support has been good so far

Cons: ability for front end users who enter work orders to see all comments and be emailed when a comment is added and/or status of work order changes was promised to us but does not function. It is being investigated but still is pending.

Pros: Being using mPluse for 9 years, very satisfy with the work order, work order scheduling capital equipment and parts inventory module.

Cons: Not too happy with how the reporting format is outlines.

Pros: Mobile ability (we used tablets, have not used the mobile app yet. Ease of use Cost (when we purchased in 2018 compared to the other companies we looked at, seems like cost has increased substantially since then for new users)

Cons: 1. Not being able to sync or make inventory and purchasing modules with SAP 2. Reorder list is not nearly flexible enough, needs to be able to be sorted by bin location and printed or exported to an Excel file.

Pros: The feature that I like most is the ease at which work orders can be submitted and tracked. The ability to attach media to work orders is extremely helpful.

Cons: Not being able to access or edit work orders once they have been completed . It would be nice if administrator's had the capability to access closed orders

Pros: Ease of managing records and creation of new using copy paste feature. Scheduled Maintenance records keep work orders on track.

Cons: The Audit Trail function being limited to 15 days and on as request basis should be extended to continuous. Date formatting cannot be customized. Being a GMP facility there are compliant date formats that must be used, which we cannot change. Using search at the top of columns in list view is slow and when term being searched cannot be found the system locks up temporarily. There used to be a search field at the top of the Asset Assigned to Task. That was very useful but removed in V9. When large quantities of assets are assigned to task in work orders, applying labor to each is very time consuming. Perhaps there could be a split labor across all assigned assets would work. The view Media dialogue is slow to load when multiple pages are within an attachment. The "reset" function workflow within the search field at the top of list columns takes too many steps to complete. Opening the list view/settings and applying the change is too many steps.

Pros: Ability to set up PMs/repeating work orders. Ability to track history and usage.

Cons: 1- Inability to look up data based on time of day (individual shifts). 2- The key stroke timer that will auto load/refresh is a constant gripe from techs. 3- AX inputting

Pros: Ease to set up, service and trouble-shooting skills of staff at MPulse top rate! Have been using the various platforms of Mpulse since June 2000.

Cons: Since We did in house loading of assets and setting up of preventative maintenance procedures, it would have been nice to have some pre-populated PM procedures that could have been available for generic pieces of equipment that everyone has. The inventory process, part/materials was a bit cumbersome as well the key management tab.

Pros: Mpulse is a good tool for my maintenance technicians. When a machine breaks it is very easy to track down what piece of equipment needs servicing.

Cons: Mpulse on an administrator standpoint is very difficult to use. I often have trouble navigating the behind the scenes because of how confusing the software is. With how much work I have running a maintenance department, it really puts a wrench in the works not having good support readily available to me.