OneCause

Pros: Helpful support and account representatives Always adding new and helpful features to the software Auction offers a professional appearance and makes it easy for constituents to bid Online support library is very extensive and helpful with both videos and readable options Onsite support is great!

Cons: Our Foundation supports a very small rural hospital and the cost is a stretch for us, especially the onsite support for our auction which we find critical to the success of our event. We make it work because it has increased our auction revenue.

Pros: The entire platform is wonderful! Easy to use and comprehensive. [sensitive content hidden] met with us on a regular basis and was very helpful at explaining to the team how the platform works. Customer support was great and Jessica, who joined us at the event, was outstanding.

Cons: There are some redundancies at the point on entering the guests names. Also, it is very confusing for the guests to have to enter their credit card number to claim the ticket, even though their tickets were complimentary. They thought that the ticket purchase was required.

Pros: OneCause works perfectly for my large scale nonprofit events. While some other softwares tout themselves as being "free", I find that OneCause is worth the investment as it provides a seamless experience for guests and comprehensive event management for me. We have been very happy with all elements of a live fundraising event - auction, paddle raise, check-in and check out, raffles, and more! Their customer support is outstanding and they are committed to continued growth as they are constantly evolving the product with updates.

Cons: Unfortunately it doesn't integrate into our CRM directly (Blackbaud/Raiser's Edge) but using Omatic is not a problem.

Pros: They had really strong customer support and their event management team took the time to understand our needs and goals for our events.

Cons: We had a little glitch during our event where images were not formatted correctly which covered some valuable information for our bidders. Unfortunately it was not able to be resolved during our event which could have hindered our fundraising capabilities.

Pros: I cannot say enough good things about OneCause. Their team provided support wherever we needed it and made sure we were set up for success the night of our event. They were responsive, helpful, and truly invested in our success. It made for a seamless event!

Cons: I don't really have any negative feedback. Some tools take a bit of time to learn, but the support team made the learning curve easy.

Pros: It has helped us raise more money for our agency. It has also helped with a more seamless check-in / check out for our event

Cons: There is a lot to learn up front however once you complete the classes it feels less daunting. It can feel a little overwhelming at first.

Pros: OneCause is user-friendly from a donor perspective. I receive many comments after our annual Gala about how the platform is superior to other bidding and auction programs.

Cons: There were a few features in the old platform that were a little antiquated - I anticipate these have been updated and improved in the new version.

Pros: OneCause is easy to set-up, has wonderful customer support if/when you have questions or issues, and provides a great user experience.

Cons: There have only been a few things I did not like about OneCause's mobile bidding platform, mostly dealing with file types and image hosting on a thirdparty platform (dropbox) BUT those have issues have been resolved with their new platform :)

Pros: The One Cause team was SO helpful at our event. They were efficient and knowledable and it was well worth the money to have them present to take care of us.

Cons: I haven't had any yet. I love their platform and the simplicity of it. There's nothing that I can come up with.

Pros: The OneCause platform makes event management a breeze. The system is easy to navigate, the built in check lists to help your manage your event or fundraisers, and the reporting post event was fantastic. This system is a great value for money!

Cons: I have not had any negative to say. This software made event planning fun again! I was nervous about transitioning to a new software, but they delivered on everything from easy donor management all the way to easy guest experience at the event.

Pros: I love the ease of use in the event module. Everything is easy to find such as ticket holders, table captains and registrant information.

Cons: Trying to find the proper documents for upload took longer than I would like. We need a document for upload that includes all information.

Pros: The staff is amazing! The system is overall easy but at times it's a little too complicated. If we have issues the staff is always happy to help..

Cons: It's hard to learn for some reason- The check in tool is harder then expected and it's harder to navigate then we thought!

Pros: Absolutely adored our live support. [sensitive content hidden] are incredible. They answer everything within a timely manor to help us execute our event with excellence.

Cons: The fees are incredibly high. We have been considering other platforms to save on costs. Guests were off put buy the ticketing and credit card fees

Pros: The platform is user-friendly, both for our team and our bidders, and the online auction and mobile bidding features have noticeably increased our event revenue. Their customer support is responsive and helpful, which gives us a lot of confidence on event day.

Cons: My main frustration is that it isn’t easy to share or carry over information from one event to another within the platform.

Pros: I like that OneCause is very intuitive to set up and manage. From setup to customer service to the end user, I think the process is seamless. It might seem expensive, but the time savings must be considered. It makes for a very efficient process, especially for non-profits with limited staff.

Cons: It is a very big process to get guests entered with all of the information. It takes too much time.

Pros: I like that the platfrom allows us to have all of the information in one place. And provides you with a dashboard for you event.

Cons: I don't like how it updates every minute or 2. That feature is helpful when there is an live auction happening. However, when there is not a live event, the data should be constant. As it is difficult to look at an item and the bidder if you have to drag the bar accross, sometimes it updates and puts you back at the top of the auction box. That is very ANNOYING! Addtionally, if you can make it more intuitives that woudl be helpful. Like, who bid on what item. Or how much once person bid on all events. Also, when you dump money into our acccount. If you could lable the dump. Auction, Tickets, Suponsorships that woudl be hlepful as well.

Cons: People did not like that they had to enter a phone number and email address just to look at the Silent Auction on One Cause.

Pros: We liked only dealing with URL link vs having to have people load an app. Also liked having access to support during event time range. Very helpful to speak to a person. The bidding process was very simple. The reporting was really helpful.

Cons: There might have been some misses we found like covering the sales tax. While we did find out how to manage it, we were already underway.

Pros: event management, bidding process, customer support, and on day of event registration was very smooth

Cons: I love OneCause the reporting could be easier the reports are a bit confusing form me in the beginning.

Pros: I'm slightly technophobic but found that the OneCause fundraising platform is user friendly, intuitive, safe for donors and creates an organized approach to our fundraising event that I didn't know I needed! Donors and bidders were able to access our event with ease. From an event host's perspective, they have thought of everything and it's worth the money!

Cons: I have yet to find anything that I really dislike. If I had to choose something it would be that there were times I felt like I was left alone to figure out the learning phase. I could have used someone who would make sure I am on track to get the most out of the software and that I am reviewing all the tutorials

Pros: Customer Service! Very knowledgable staff. Very helpful on technical issues and other operational areas. I love the platform for my event guests. Most understand it easily and can troubleshoot pretty quickly.

Cons: For me, the actual adding multiple pictures for items. And, the custom pages can be a little technical for rookies.

Pros: It seemed like it would make events - from internal staff events to big fundraising events- easier. It did not.

Cons: For small, free events like a Volunteer Luncheon, attendees who want to RSVP need to enter a credit card, which of course would never happen. Also it's not user friendly to set up events, and took WAY too much time and too many calls to customer service.