Bonterra Network for Good

Pros: Bonterra Network for Good is super easy to use and great for our mid-sized nonprofit team. It has a bunch of capacity to help your organization, including but not limited to donor data, email campaigns, events, and fundraising. My organization uses it mostly for donor data and fundraising. Additionally, the fundraising support is awesome, offering handy tips and best practices to help you stay on track and boost your programmatic efforts.

Cons: Cost is one of the biggest drawbacks. Pricing is high, and the reporting functionality and customization options can feel somewhat limited compared to CRMs I've used with other organizations.

Pros: I liked the comprehensive tools that allow me to receive and track donations, increase donor stewardship and connect with volunteers.

Cons: The newsletter interface can sometimes be difficult to work with. I sometimes feel limited in some of the design features of that particular tool.

Pros: Network for Good offers a donor management system that is intuitive, accessible, and well-suited for small to mid-sized nonprofits looking to streamline their fundraising and stewardship efforts. The platform shines in its simplicity—most features are easy to navigate, even for staff members who are not tech-savvy. The clean interface makes common tasks like entering donations, pulling donor histories, and sending acknowledgments straightforward.

Cons: the system does have limitations. Reporting is adequate for basic needs but can feel restrictive for organizations that require deeper analytics or more customizable data exports. Some workflows—such as batch data entry or managing complex multi-fund designations—could be more efficient. Additionally, while customer support is responsive, certain advanced questions sometimes require multiple follow-ups.

Pros: Our members can pay for events through NFG. When searching for a contact, it’s easy to see what events they have paid for.

Cons: If your updating a member that happens to be on page 19, and after you hit update and save, you have to go all the way back to page one and go forward or if you’re on page 30, you go to the end and work backwards. Why can’t you hit Update and save and go right back to the same page you were working on?

Pros: Volunteer Management and address is what I use the most. Email Blasts is very useful and easy to use.

Cons: Takes so long to sign in to Network for Good. For the use I have of NFG I really do not have a least like.

Pros: Really easy to work with and the ability to keep track of all donation in one place is perfect for what my charitable foundation needs. I also love the event and auction components , makes organizing and tracking a fundraiser super easy

Cons: Contact levels dictating the price levels for my foundation. I feel that increasing the yearly membership at 501 contacts is too low and forces me to delete contacts each year.

Pros: The ease and intuitive nature of creating our newsletters! I find the layout options and possible inclusions very valuable. Once you use the system once, it clicks!

Cons: It takes a longer than usual amount of time to login. I'm nitpicking. I know we're running into a few snafus with getting our volunteer sign-up and staff sign-up options transferred over, but I'm not sure the issue as I'm not the one working on it.

Pros: The all-in-one design streamlines my ticket and donor processing. The email blasts are easy to compose on computer and possible to make on ipad.

Cons: I was initially put off by the price tag, but it works as advertised. When I can’t figure out how to do something, Support is helpful.

Pros: As a grant writer I mostly use Network for good to enter our donor funds as they come in and to keep track of grants that we receive. I'm really valuing how easy it is to use the system. I don't have to do a ton of work to get the necessary info entered. I like that when I start to type in addresses of new contacts it finds the address and populates the rest of the fields. I also like the new AI tool for creating reports I was able to ask for reports that reflected favorable outcomes just to test it out and it was clever enough to figure out what data looks decent and to send that to me. Although we haven't used it I think the text and video tools are a nice option. As somebody who values using tech I think it's good to have these things in place for when the organization is ready to do such but right now we're a little bit old-fashioned in some ways.

Cons: $8b

Pros: The customer support is amazing. It is so nice how easy and quick it is to get help whenever I need it. The system is very user friendly and easy to use, which is rare to find.

Cons: I wish there were more features in donor records like event history and address/phone history. If you want these additional details, you must put it in the donor notes... which isn't ideal. Also if someone wants to unsubscribe from communications, like receiving fundraising emails, you must unsubscribe to all emails. I wish you could be more specific about communication preferences. If we could get these additional tools, this would be my favorite CRM.

Pros: The onboarding is outstanding; led by staff who truly care about our success. The system is easy to use and works great. All modules work well together, the navigation is clear and the final outcome is excellent. It is everything we need all in one package.

Cons: I haven't found anything that I don't like. The only thing that is a negative, and it's actually unimportant, is that logging in can be a bit slow at times.

Pros: I love that Bonterra Network For Good is a one-stop shop for everything I need when it comes to fundraising and communicating with donors. It is very simple to create segments for emails and texts. Donors report having an easy time making card payments and the system auto-generates a customizable receipt. Reports are easy to pull from the software and easy to export. Data is even more quantitative with the use of Que, their new built-in fundraising coach.

Cons: Bonterra Network for Good could be better with automating tasks. As a small non-profit with a small staff, sometimes it would be beneficial to have mundane tasks set to run on their own. Our organization has also been interested in creating donor journeys, but the software does not support the automation necessary to make that happen, so we've been having to manually perform all of the tracking and communication. However, they've been steadily upgrading and expanding what the software can do, and I'm confident that more automation will be introduced in the future.

Pros: I learned how to become a great nonprofit fundraiser through their coach. I find the platform fairly intuitive to use. I love the dashboard and its information presentation. I appreciate their efforts to get ahead-of-the-curve with improvements, most recently with the launch of their AI feature.

Cons: The email and contact components of the system failed in mid-November, a massive blow to my year-end work. It took a week for everything to be sorted out and working again. I have always been a huge fan of Bonterra, but this experience was damaging.

Pros: I love Network for Good. I used it at my previous employer and had my current employer change over after showing all that it can do. I like that they are always improving the platform. I also like the different avenues of training that they offer.

Cons: My only issue is that downloading a video can be a little tricky, but I'm hoping to learn ways around that.

Pros: I appreciate the ease of use with the product. We have had great success using it for our donations. I'm grateful!

Cons: The support needs an upgrade. The only way to get support is through email; there is no chat or phone number available, like before when Network for Good was a stand-alone company.

Pros: It is easy to use and helps organize data. I find that it saves time and money. I really like the ability to track donor information and handle receipting with a click of a button.

Cons: I would like to have volunteer information capabilities, since I oversee the volunteer program. I would like to have volunteer hour management features. I also don't like the fact that FACTS is not able to automatically transfer new and updated family information. It takes time to upload new school family information for each new school year.

Pros: It's made communicating with our donors much easier! We also love how easily it tracks our donor info and sponsorship info,

Cons: The only con is the price. It can be expensive for a small nonprofit, but it's worth its weight in gold!

Pros: Makes communicating with donors easy. Able to assist with financial record keeping. Updated and effective tools and techniques to fundraise and sustain donors relationship.

Cons: I am not sure. I like a lot about Bonterra Network for Good. I think still promoting events when the dates have past might be an oversight. But otherwise, it's all good.

Pros: We love the integration of donor management, online donation platform, being able to have many fundraising pages for our many different endowment funds, virtual and live auctions, and events. It's fantastic.

Cons: For awhile we had trouble getting answers to our questions through customer service, but that has gotten a lot better.

Pros: The ability to set up various fundraising campaigns as needed. Also, gifts via credit card are easy to process, and the proceeds are always on time.

Cons: I wish it offered more read-only report options instead of importing data via csv files.

Pros: The one-on-one personal attention to our needs is extremely valuable. Our coach has been great in teaching us how to navigate the platform, import patrons, create templates, etc. This has given us the opportunity to organize our donors all in one place, communicate more easily and stay connected.

Cons: There is so much to learn that I am concern I'm not confident in using Network for Good on my own yet. We depend on our coach for a lot.

Pros: Bonterra Guided Fundraising helped me as a new fundraiser to get that jump start that I guess I was afraid to do by myself. I definitely feel much more confident in creating and working towards my fundraising goals.

Cons: The product itself has limitations or additional cost, which can be frustrating.

Pros: The accessibility of your platform and easiness to navigate

Cons: There are no complaints at this time with your service