Silent Auction Pro

Pros: Easy to use, loved how all our pictures turned out!

Cons: Not many! I honestly can't name any right now!

Pros: The support and help when trouble shooting issues

Cons: Refresh would always take you back to the beginning

Pros: Wow! This software was great! It was extremely user friendly! [sensitive content hidden] helped us through the process! Was always there when we needed her, especially the night of the event. We had NO software glitches during our event! We will use them every year! Price point was very fair for what you get in return!

Cons: No cons! We should have started earlier as a school but the there were no cons on their side.

Pros: Super easy for admin side. Can create lots of reports.

Cons: I do not like having to approve bidders each time they join the auction.

Pros: I appreciated all of the support provided by the wonderful Silent Auction Pro staff. You were always just a phone call away. As volunteers working on the auction, when we needed an answer, we needed it quick! Patient and awesomely helpful!

Cons: I have a few suggestions to make it better. 1) If a group is ONLY doing an online auction, it would be wonderful to have every bidder provide a phone number, email AND ADDRESS. We mail over 70% which are gift cards, certificates etc. and trying to find addresses is not often easy. 2) On the phone app- it would be great if after making a bid, the screen would return to the last item. We had a lot of items and it was a lot of scrolling to find where we left off. 3) At the end of our set up- we realized we had way too many gift cards which were already turned into items. If I were to do it again, I would delete the item and bundle them prior to adding as a new auction item. By bundling already made items, the numbers changed and it was confusing. (just me and our team!)

Pros: I liked the personal nature of the customer service team. They were ALWAYS available. Coming from someone hosting their first-ever fundraiser, I felt so relieved to have their support. They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process. Thanks team!

Cons: User-friendliness, customer service team, reports, easily accessible data, and overall layout of site.

Pros: Everything I needed plus outstanding customer service. I had a couple of needy moments and when I reached out to support, I received answers very quickly.

Cons: When creating an auction item from a donation, the system did not advise me what the next auction item number would be in the sequence. However when I entered a number that was already used, I was presented with an error messaage stating it was a used number. If I was more dilligent, I would have kept a list of numbers as I used them, but for us lazy folks it would be nice if the sytem displayed the last used number.

Pros: Misty and customer service were with me throughout the Auction even over the weekend and in the evenings.

Cons: Reconciling accounts! Many of the donors are also bidders.

Pros: The customer support is just excellent. Emails are answered promptly, and event support was super helpful.

Cons: It wasn't as intuitive as we had hoped. However, after we used the program once, it was super easy to implement for the next fundraiser.

Pros: Easy to operate, simple and carefree, the program is flexible to accommodate your wishes.

Cons: Without alot of emails or Facebook contacts its difficult with out buying into names list.

Pros: We have used Silent Auction Pro (SAP) for three years for our small-ish nonprofit. Donations to our organization go through SAP and we use them for our annual silent auction.

Cons: Can't think of anything. I have never had a glitch with SAP.

Pros: Their customer service is outstanding. Not only is it the best in the industry, it is the best anywhere. Today customer service is so horrible. You rarely get a live person to talk to. Companies don't give out customer service numbers. They expect you to use chat or send in a ticket and they will respond via email. Customer service is dead in this country. It is not that way with Silent Auction Pro. They are always available, always helpful and always get you the information you need in a timely fashion. Their software is generally easy to use and has many features. There are different software options depending on your needs. The pricing reflects the complexity of your requirements and is generally very fair.

Cons: They are constantly upgrading and listening to customers' needs. Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs. Instead of giving you a choice, it sets a standard of 10 records per page view, and you constantly have to change it to put more than 10 records per page. We should be able to set our own defaults. Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend.

Pros: The platform fits our needs quite well. The Silent Auction Pro staff are very helpful and responsive to your needs.

Cons: I have found it hard to navigate at times. Trying to find the exact place I need to go to do what I want.

Pros: Ease of use of product. Support documents on "how to" use the system and customer support.

Cons: I can't think of anything. Overall, they have fulfilled our online auction needs.

Pros: Silent Auction Pro helps make your event stay on track. The software does a wonderful job keeping up with your money and donors which is extremely important in the non profit word.

Cons: Need an export to QuickBooks tool (which I hear is in the works)!

Pros: This is my 3rd year using Silent Auction Pro for my kids school Auction. The program is great and the staff are wonderful and very helpful.

Cons: I wish I could run a report the way we need it for item distribution after the auction. Instead of going into a large report and sorting it in Excel. Would be great if it just sorted by winners names all the items they won.

Pros: Silent Auction Pro is very easy to use and has a wonderful auction catalog set up that allows for multiple quality images and formats. Their support staff is amazing and very helpful.

Cons: Silent Auction Pro really works well, and I don't have any current improvements that I would note.

Pros: On-line bidding and automated event invoicing/check-out. Friendly, competent support staff.

Cons: To be maximally effective, email addresses and cell numbers need to be captured, for ALL guests at registration/ticket purchase. Most 'registering' users do not have this info (or refuse to enter it) for their guests making it a chore to hunt down before the event, or binding up check-in. Credit cards on file is also difficult, but at least is not mandatory. Don't have any good suggestions, though, except maybe allow guest names (only) during registration.

Pros: Silent Auction Pro is an incredibly user-friendly software with a website that's easy to navigate. Over the years, I've continuously learned and become more familiar with its extensive features, such as donation reports, contact history, and mobile online bidding. The customer support is exceptional, and their comprehensive reports can be easily downloaded for event wrap-ups. The Bidsheet Pro option has revolutionized our planning process, offering a seamless experience from donation entry to checkout. The software's extras, like logos and communication tools, were invaluable in enhancing our auction.

Cons: Silent Auction Pro has its challenges, requiring research and self-starting to fully utilize its functions. Customer support was helpful, but the software's interface can be cumbersome with excessive clicking. While some features need improvement, the developers actively work on updates based on user feedback. Learning the system was a worthwhile endeavor, despite a few quirks.

Pros: Silent Auction Pro makes check in for our attendees, entering auction bids, printing list of auction winners, notifying auction winners, and checking out winning bidders very easy.

Cons: When checking attendees in, it would be nice to be taken back to the beginning screen. It would be nice in all the functions to be taken back to the beginning screen for that function. I did not always find that to be true.

Pros: Above all else, the support you get from Silent Auction Pro is beyond best! The staff is on top of answering inquiries almost as fast as you can send them.....and you get to actually talk to someone, who has English as their first language! Besides that, the software is easy to use. Good help screens and an incredible demo site that you can practice on.

Cons: Still attached to World Pay for processing, BUT they have recently included their own WorldPay reports which eliminates the need to try to decipher the WorldPay reports!

Pros: It does the job but doesn't exactly WOW me as a user

Cons: Seemed very basic and run of the mill. Nothing stood out as I had to keep using this.