Rating
4.8
402 reviews
Starting price
$899
Other
Categories
6
Simple, Affordable, Powerful software for in person, hybrid or virtual events. Supports live auctions, paper or online/mobile silent auction bidding, custom ticketing, seating management, custom color branding, donation bundling with multiple high resolution photos, guest self-checkout, monetary donations, marketing communications, detailed reporting, sponsor recognition and more. Our best in class customer service is FREE via phone or email. We're here to help!
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
2
Organic visits / mo
0
The shared messaging across Auction & Fundraising Event Software advertisers - the validated angles to copy. See the niche →
(402 reviews)
Overall awesome experience from the program to the support. A+
Pros: Easy to use, and significant improvement in organization.
Cons: Need a few more customization options for quick buttons or easy finds.
Nick P. · President · Individual & Family Services · March 17, 2025
The service is excellent...staff are available, knowledgable and reassuring when event planning can get stressful. Our experience year after year has been wonderful.
Pros: Silent Auction Pro allows us to manage all phases of our event: creating contacts, ticket purchases, seating, live and silent auctions, raffles, donations, and all after event tasks and reporting.
Cons: Silent Auction Pro meets our needs in every way!
Jeanine C. · Event Coordinator · Education Management · March 11, 2025
Really really great. Knowing that staff are a text or phone call away during our event is SO IMPORTANT! Do I love everything about it? No. Are the staff open to feedback on how to make it better? Yes! I see improvements every year.
Domain confidence 85%
Pros: The price is really good for the value. We desperately needed to smooth out our checkout process for events and decided having an online system would be essential. While entering everything into a database takes a little more time upfront - behind the scenes - the online system 100% makes our event smoother! We looked at other systems but this one seemed to get us the most for our money. The customer service is incredible The team is always VERY available and helpful during our events.
Cons: Occasionally there's features we'd expect to have but don't. Earlier I noticed that when entering text, some of keyboard features that I'm used to using (ctrl + arrow to move through text) and when i asked, [sensitive content hidden] and crew were always anxious to document the issue and consider it for future improvements. Sometimes there are reports I think i should be able to run but can't - [sensitive content hidden] always offers to generate them for me. I sometimes still struggle with finding contacts (searching "MY" contacts vs. "all" contacts) but I understand why the system is created that way.
Jamie H. · Executive Director · Non-Profit Organization Management · January 2, 2025
[sensitive content hidden] was amazing to work with! I have always enjoyed working with her every year!
Pros: Easy to use, loved how all our pictures turned out!
Cons: Not many! I honestly can't name any right now!
Aimee M. · Office Administration · Non-Profit Organization Management · December 27, 2024
Overall very satisfied with having used them for multiple years. They are easy to contact and quick to respond
Pros: The support and help when trouble shooting issues
Cons: Refresh would always take you back to the beginning
Terrie G. · Chairperson · Civic & Social Organization · December 19, 2024
Smooth and easy! Customer Service walked us through everything! So much easier for our school fundraisers then what we have used in the past.
Pros: Wow! This software was great! It was extremely user friendly! [sensitive content hidden] helped us through the process! Was always there when we needed her, especially the night of the event. We had NO software glitches during our event! We will use them every year! Price point was very fair for what you get in return!
Cons: No cons! We should have started earlier as a school but the there were no cons on their side.
Melissa R. · Parent · Education Management · December 17, 2024
Support staff is great. We have used for three+ years now. Very easy to enter items last minute. Check out is a breeze.
Pros: Super easy for admin side. Can create lots of reports.
Cons: I do not like having to approve bidders each time they join the auction.
Mamie J. · Auction Chairperson, Realtor · Real Estate · December 12, 2024
We have had 4 years of great experience with the auction- often doing 2-3 auctions per year.
Pros: I appreciated all of the support provided by the wonderful Silent Auction Pro staff. You were always just a phone call away. As volunteers working on the auction, when we needed an answer, we needed it quick! Patient and awesomely helpful!
Cons: I have a few suggestions to make it better. 1) If a group is ONLY doing an online auction, it would be wonderful to have every bidder provide a phone number, email AND ADDRESS. We mail over 70% which are gift cards, certificates etc. and trying to find addresses is not often easy. 2) On the phone app- it would be great if after making a bid, the screen would return to the last item. We had a lot of items and it was a lot of scrolling to find where we left off. 3) At the end of our set up- we realized we had way too many gift cards which were already turned into items. If I were to do it again, I would delete the item and bundle them prior to adding as a new auction item. By bundling already made items, the numbers changed and it was confusing. (just me and our team!)
Patricia H. · Founder · Non-Profit Organization Management · December 9, 2024
I was very impressed by the Silent Auction Pro team. The initiative makes ALL the difference.
Pros: I liked the personal nature of the customer service team. They were ALWAYS available. Coming from someone hosting their first-ever fundraiser, I felt so relieved to have their support. They checked in often, highlighted things I had missed, reminded me of deadlines, and personally helped throughout each specific process. Thanks team!
Cons: User-friendliness, customer service team, reports, easily accessible data, and overall layout of site.
Jelaila G. · Community Coordinator · Non-Profit Organization Management · November 19, 2024
Nothing but good. I did not get help from my event team so had to do things much on my own. If not for the Silent Auction platform, I would be in rehab now.
Pros: Everything I needed plus outstanding customer service. I had a couple of needy moments and when I reached out to support, I received answers very quickly.
Cons: When creating an auction item from a donation, the system did not advise me what the next auction item number would be in the sequence. However when I entered a number that was already used, I was presented with an error messaage stating it was a used number. If I was more dilligent, I would have kept a list of numbers as I used them, but for us lazy folks it would be nice if the sytem displayed the last used number.
Dennis W. · Marketing Support · Real Estate · November 3, 2024
Easy to use and nice, professional end result
Pros: Misty and customer service were with me throughout the Auction even over the weekend and in the evenings.
Cons: Reconciling accounts! Many of the donors are also bidders.
Carolee A. · Technology Coordinator · Religious Institutions · October 21, 2024
This is our second year using Silent Auction Pro for our fundraiser. The customer support is outstanding. We were so grateful to have the ability to call someone during our event for troubleshooting. Last year, there was a learning curve in mastering the program but there were plenty of how-tos and videos to consume. With the first year under our belt, we found it much easier to use and navigate the program for this year's event. We will absolutely use Silent Auction Program for our next event.
Pros: The customer support is just excellent. Emails are answered promptly, and event support was super helpful.
Cons: It wasn't as intuitive as we had hoped. However, after we used the program once, it was super easy to implement for the next fundraiser.
Stacey D. · secretary · Non-Profit Organization Management · October 11, 2024
Staff is great to work with and Silent Auction Pro is a great resource to improve revenues into your accounts
Pros: Easy to operate, simple and carefree, the program is flexible to accommodate your wishes.
Cons: Without alot of emails or Facebook contacts its difficult with out buying into names list.
Del F. · President · Non-Profit Organization Management · October 10, 2024
SAP has been fabulous for us! It is very easy to navigate. Entering and editing our silent auction items is very easy and actually fun! The personal support from a couple of SAP teammates has been invaluable. Highly recommend.
Pros: We have used Silent Auction Pro (SAP) for three years for our small-ish nonprofit. Donations to our organization go through SAP and we use them for our annual silent auction.
Cons: Can't think of anything. I have never had a glitch with SAP.
Lisa H. · Silent Auction Chair · Non-Profit Organization Management · October 3, 2024
They are always there to help. The software is pretty easy to use and navigate. I can't imagine doing my events without Silent Auction Pro. Very professional and easy to work with.
Pros: Their customer service is outstanding. Not only is it the best in the industry, it is the best anywhere. Today customer service is so horrible. You rarely get a live person to talk to. Companies don't give out customer service numbers. They expect you to use chat or send in a ticket and they will respond via email. Customer service is dead in this country. It is not that way with Silent Auction Pro. They are always available, always helpful and always get you the information you need in a timely fashion. Their software is generally easy to use and has many features. There are different software options depending on your needs. The pricing reflects the complexity of your requirements and is generally very fair.
Cons: They are constantly upgrading and listening to customers' needs. Some of the standard defaults are frustrating, especially the page view, where you cannot adjust it to your needs. Instead of giving you a choice, it sets a standard of 10 records per page view, and you constantly have to change it to put more than 10 records per page. We should be able to set our own defaults. Sending out emails to previous attendees does not allow us to remove those who are attending during the current year so we end up bothering those people while trying to get others to attend.
Kathleen Q. · CEO · Non-Profit Organization Management · October 2, 2024
Overall, a good experience. We will continue to use it for our auction.
Pros: The platform fits our needs quite well. The Silent Auction Pro staff are very helpful and responsive to your needs.
Cons: I have found it hard to navigate at times. Trying to find the exact place I need to go to do what I want.
Steve H. · National Chair Scholarship Committee · Education Management · September 19, 2024
I am extremely satisfied with the Silent Auction Pro product.
Pros: Ease of use of product. Support documents on "how to" use the system and customer support.
Cons: I can't think of anything. Overall, they have fulfilled our online auction needs.
Kathy H. · Executive Assistant · Non-Profit Organization Management · September 19, 2024
The Staff does an excellent job coaching you throughout the entire event process; from setting up the event, creating tickets, posting auction items and ultimately closing out the event. A very patient, professional and knowledgeable staff that is excited to help at all times...
Pros: Silent Auction Pro helps make your event stay on track. The software does a wonderful job keeping up with your money and donors which is extremely important in the non profit word.
Cons: Need an export to QuickBooks tool (which I hear is in the works)!
Frank P. · Director of Finance and Operations · Non-Profit Organization Management · September 10, 2024
Great! I will use SAP again next year for our Auction.
Pros: This is my 3rd year using Silent Auction Pro for my kids school Auction. The program is great and the staff are wonderful and very helpful.
Cons: I wish I could run a report the way we need it for item distribution after the auction. Instead of going into a large report and sorting it in Excel. Would be great if it just sorted by winners names all the items they won.
Marissa L. · Auction Chair · Education Management · April 24, 2024
As an online auction service for our non-profit fundraisers this program is excellent. We have had great experiences with this company, and they are always on hand for support throughout the process.
Pros: Silent Auction Pro is very easy to use and has a wonderful auction catalog set up that allows for multiple quality images and formats. Their support staff is amazing and very helpful.
Cons: Silent Auction Pro really works well, and I don't have any current improvements that I would note.
Dawn W. · Advancement Coordinator · Non-Profit Organization Management · November 1, 2023
Online auctions require good software. SAP meets the challenge and excels at paper bidding and live auctions as well, integrating the results into common invoicing/check-out. Our experience has been very good.
Pros: On-line bidding and automated event invoicing/check-out. Friendly, competent support staff.
Cons: To be maximally effective, email addresses and cell numbers need to be captured, for ALL guests at registration/ticket purchase. Most 'registering' users do not have this info (or refuse to enter it) for their guests making it a chore to hunt down before the event, or binding up check-in. Credit cards on file is also difficult, but at least is not mandatory. Don't have any good suggestions, though, except maybe allow guest names (only) during registration.
Robert H. · Treasurer · Music · October 17, 2023
Pros: Silent Auction Pro is an incredibly user-friendly software with a website that's easy to navigate. Over the years, I've continuously learned and become more familiar with its extensive features, such as donation reports, contact history, and mobile online bidding. The customer support is exceptional, and their comprehensive reports can be easily downloaded for event wrap-ups. The Bidsheet Pro option has revolutionized our planning process, offering a seamless experience from donation entry to checkout. The software's extras, like logos and communication tools, were invaluable in enhancing our auction.
Cons: Silent Auction Pro has its challenges, requiring research and self-starting to fully utilize its functions. Customer support was helpful, but the software's interface can be cumbersome with excessive clicking. While some features need improvement, the developers actively work on updates based on user feedback. Learning the system was a worthwhile endeavor, despite a few quirks.
Alberto N. · Sales Support · Food & Beverages · May 28, 2023
Pros: Silent Auction Pro makes check in for our attendees, entering auction bids, printing list of auction winners, notifying auction winners, and checking out winning bidders very easy.
Cons: When checking attendees in, it would be nice to be taken back to the beginning screen. It would be nice in all the functions to be taken back to the beginning screen for that function. I did not always find that to be true.
Joyce Z. · K9 Manager · Fund-Raising · March 9, 2023
Excellent! We have grown our fundraising auction three fold since instituting Silent Auction Pro. Much as to do with the ease in which we can sell tickets, process charges, create bid sheets, etc. Everything Silent Auction Pro does well!
Pros: Above all else, the support you get from Silent Auction Pro is beyond best! The staff is on top of answering inquiries almost as fast as you can send them.....and you get to actually talk to someone, who has English as their first language! Besides that, the software is easy to use. Good help screens and an incredible demo site that you can practice on.
Cons: Still attached to World Pay for processing, BUT they have recently included their own WorldPay reports which eliminates the need to try to decipher the WorldPay reports!
Lisa K. · Treasurer · Philanthropy · March 8, 2023
Pros: It does the job but doesn't exactly WOW me as a user
Cons: Seemed very basic and run of the mill. Nothing stood out as I had to keep using this.
Cristina P. · Swim School Manager · Sports · February 24, 2023
| Fundraising | 1 | 20 | Shortlist |
| Donation Management | 2 | 5 | Shortlist |
| Event Management | 2 | 7 | - |
| Nonprofit | 2 | 19 | - |