Bókun

Pros: Bókun is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly.

Cons: While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform.

Pros: nothing - There's one good guy named [sensitive content hidden], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible.

Cons: Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software.

Pros: I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them.

Cons: I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months

Pros: Bókun provides a very efficient and structured booking management system, especially for companies operating in the water sports and activity sector like Jetblast Ibiza Watersports. Their platform helps us manage availability, distribution and OTA integrations in a much more organized way. [sensitive content hidden] Bókun provides an excellent and very efficient booking management system, especially for activity and water sports companies like Jetblast Ibiza Watersports. The platform makes it easy to manage availability, pricing, and distribution across multiple OTAs from one centralized dashboard. Website: https://jetblastibiza.com The integration with major marketplaces such as Viator and GetYourGuide is seamless, and the support team is highly responsive, knowledgeable, and proactive. This has significantly improved our operational efficiency and ability to scale our business.

Cons: So far, our experience has been very positive and we have not encountered any major issues. The platform continues to evolve with useful updates and improvements.

Pros: The Proactive Support is exceptional. It’s rare for a global platform to reach out with a direct phone call to verify account health and assist with third-party connectivity hurdles. Knowing there is a competent human team behind the automation gives me the confidence to scale my operations without fear of 'System Silence' when it matters most.

Cons: The only area for improvement would be the automated notification system for third-party connection errors. Sometimes, an external portal may have a login or delivery issue, and it would be beneficial if the Bókun dashboard provided a real-time 'Status Health' alert for those specific external API connections.

Pros: Very cooperative. Helpful with patience,software become easy once you started, the helping center have done great work. Thank.

Cons: I don't see a negative point, they intervent to explain or to help in general. Thank all the team...

Pros: Ease of use is the most important feature for me, since I had no previous experience with tour management platforms. The new look and feel is now much better, the previous looked cluttered, now it's a lot more clear and colors help. I have the basic option which is more than enough for starters, as you have control in all features and also provides some useful stats. I also find it a good value for money product that offers integration with so many OTA's.

Cons: The FAQ section is rather confusing and should be revised so that instructions are clear. It would also be great if scheduling was more flexible (e.g. having a tour operating day after day does not seem to work)

Pros: The bokun is good application, you can find a deferent companies and request for a service, I highly recommend it

Cons: Viator and tripadvisor, also possible for getyourguide, Expedia and other websites, that amazing for the companies

Pros: The best systeme of reservation that I work with them . They solve any probleme you have Quiqly . Thank you

Cons: Satisfated of me and for my client . They give you some important ad vice to develop your business..

Pros: The agent [sensitive content hidden] was very knowledgeable, professional, patient, overall I'm super impressed with the service, thanks for assisting me with my queries.

Cons: Everything was great, i have nothing bad to say about my experience with the company, keeping on giving quality service.

Pros: Simple d'utilisation, convivial et support au top, je recommande vivement ce produit qui , en plus, intègre un service de traduction en natif.

Cons: Quelques fonctionnalités par forcément évidentes à régler quand on débute, mais un produit exceptionnel au final

Pros: The Bókun team is always helpful and solution-oriented. No matter the issue, they provide guidance and support quickly, which makes managing my tours much easier.

Cons: The platform has limited payment options for South African suppliers. Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings.

Pros: I find the Bokun system pretty good, and the staff are brilliant, helping out with any issues and any issues whatsoever are always sorted within minutes.

Cons: Waiting time under 1 minute. For connection with a member of the Bokun Team and once you are connected they stay online until the issue has been resolved.

Pros: Customer care. Top notch , never disappoint me with my queries. I referred two friends of mine to get Bokun only because of their customer service.

Cons: Nothing yet.

Pros: Some customer support agents are kind. Pricing is not too expensive The concept is good, in principle

Cons: bugs errors sycn discrepancies learning curve calendars you have to set up the same things over and over again for many times and hope that everything works you may lose all your settings on the OTAs

Pros: Bókun is a very reliable and well-structured platform for managing tours and experiences. It’s easy to create, update, and organize products, and the integration with Viator makes everything seamless. I also really appreciate how supportive the Bókun team has been — especially their willingness to help me resolve the money supply provider challenge. It shows great commitment to their partners and gives me confidence to keep growing with them.

Cons: Overall, Bókun is a great platform, but sometimes the review and approval process for new products takes a bit longer than expected. A faster response or clearer communication during this stage would make the experience even smoother — especially for new operators like Mkufi Safaris who are eager to start receiving bookings.

Pros: Centraliser tous nos présences OTA sur le même endroit, configurer votre compte PayPal et le relier avec bokun

Cons: Pas d'inconvénients. Je suis très satisfait une plateforme très utile est très professionnel et performant

Pros: Bókun is an extremely useful tool for businesses in the tourism and transportation industry. It’s highly customizable, allowing you to adapt it to your company’s specific needs. The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier.

Cons: The platform can be quite complex from a technical standpoint and has a steep learning curve. However, once you understand its structure, it becomes much more intuitive.

Pros: very clear, transparent, I was supported very enthusiastically . Checking and checking customer information is very convenient. Makes my work convenient .

Cons: When I get support I have trouble hearing on the phone. Maybe the line is long. So I usually ask them to mail it to me.

Pros: I found Bokun really Helpfully since it is helping us sorting out our booking and allowing us to grow.

Cons: I do not think I have anything I do not like with Bokun really. Set up is pretty smooth just have to learn more about.

Pros: Assistant helped me setting up booking channels and widget for my business. Very helpful also guided me through, step by step

Cons: there is a lot of steps along the way to have everything set up in your booking system. would be great to make less steps for end result

Pros: Trust. Professionality. Helpful. International company. Of course I recommend you to work with Bokun

Cons: I do not see negative aspects about working with Bokun. I am very happy and I would like to cooperate in the future