Starboard Suite

Pros: Clear, concise scheduling and reservations. User friendly, straightforward application.

Cons: Have to refresh page often, does not update in real time unless you refresh page.

Pros: It is user friendly and it help that it easy to navigate.

Cons: Sometimes in the middle of transaction it hangs.

Pros: Customer support is A+. If I have any questions I can get a quick answer via live chat or a response the next day by email.

Cons: Onboard training -- is a bit like drinking from a firehose.

Pros: Starboard Suite is very user friendly. I appreciate how quickly I can navigate. Simple, fast and efficient.

Cons: I have only been using Starboard Suite for a few weeks. I don’t have anything negative feedback at this point in time.

Pros: I like the way you can colour code all the tours and how easy it is to book different tours.

Cons: None that I have experienced so far. But I would recommend making some of the payment methods more efficient in collecting from groups.

Pros: I like that all of the services and charges, such as retail at the gift shop and booking wedding charters for the cruises, is all in one place

Cons: The con compliments what I like about it. It has many options and drop ones and navigation buttons but this can also be overwhelming at times, especially as one is learning how to use it.

Pros: Bookings are organized well and easy to keep track of.

Cons: Sometimes it's unclear which information will save automatically and which need to be saved manually (e.g., notes)

Pros: easy to use, excellent customer support (I'm learning the program)

Cons: Cons - I cannot think of any cons with this product

Pros: We recently transitioned to Starboard Suite from a different platform and the first pro I noticed was their exceptional customer service! The team is extremely responsive and is able to solve any problem with ease. The deployment of the platform was seamless and I was able to quickly and easily get myself up to speed.

Cons: At this point in time, we have not found any cons with this platform. We are eager to get out 2023 season going to learn more about that platform.

Pros: Our business has a lot of moving parts and Starboard Suite makes it easy to communicate details company-wide.

Cons: I wish you could open a contract directly from an event list.

Pros: Ease of use with ticketing. Attractive online format. Extraordinary customer service.

Cons: Not easy to incorporate html or images. Reporting is a bit cumbersome to get the data we need.

Pros: I liked that it was pretty straight forward. I was able to learn the system quickly.

Cons: I wish there was a feature on contracts reporting that would let you select multiple types of contracts or facilities.Also if two people are on the contract at the same there should be a feature that lets you know someone else is also currently working on it.

Pros: I was invited through another company to use this software to track # of passengers daily. It has been very easy for me to use.

Cons: None that I can think of. I've enjoyed the easy use of it.

Pros: As the Operational front line Starboard Suite has been most useful to share information on reservation schedules and expected passenger numbers to assist us in preparing.

Cons: My role in using Starboard Suite is minimal beyond accessing data - as an end user my only cons is the visual display of dates when scrolling through a week of bookings.

Pros: Filter feature to narrow down just my schedule

Cons: No complaints so far very easy to use and manage reservations

Pros: It is very useful in time management and informing me about the groups of people and what I need to complete tasks

Cons: Sometimes waviers wouldnt upload instantly

Pros: It’s easy to use and modify reviews without trouble. Easy access to everything you need

Cons: Sometimes editing reservations can get confusing because you have to quit every time you do one.

Pros: The program is very easy to use and follow.

Cons: I don't dislike anything about the software.

Pros: My coworkers and I had a short tutorial on how to use starboard and we haven't had any issues since!

Cons: You have to remove items without saving them in order to interact with the schedule

Pros: I'm afraid I might be too new to discuss the product in an interesting manner. But I'll sure update my opinion with time.

Cons: For now, I have no complaints whatsoever.

Pros: Incredibly easy to learn and well designed. It can take weeks to get the hang of most reservation software but this one took mere hours. Whatever you are doing, keep it up.

Cons: I honestly do not have anything negative to say at all!

Pros: I'm relatively new to using this software, but it has been very user friendly thus far! It has made my job less stressful trying to register lines of guests, in a timely fashion.

Cons: I'd rather not have to type in an entire billing address for credit card information.

Pros: The customer support that were very willing to explain each situation. Good outcomes

Cons: That the "Retail" function does not communicate with the retail inventory and automatically stops sales when it is empty. Although they told me when I asked that they were going to work on that function