The Flybook

Pros: Super user-friendly. The on-boarding team is great and they provide ongoing support.

Cons: The learning curve, but after you understand it... it is super user friendly on both back and front end.

Pros: Automated Registration Automated emails with links to our PDF’s explaining their trips Guests can buy our products right off our website Support (chat**) But have to use it all the time, and most of the time they can’t accommodate our needs (ie. calendar view of guides that are available) Reports Nice to have financial, customer reports Customer service is excellent. Staff is friendly and very helpful.

Cons: $7b

Pros: Our organization appreciates that The Flybook's customer service is excellent.

Cons: It is very important that an organization have a point person who can take on the task of learning the many ins and outs of the software and be able to setup and manage the software internally.

Pros: I love Flybook! It has change my life and business in so many great ways. I use to do all my reservatioons by had. Once I learned how to use Flybook ( It was a learning curve for sure) It freed up so much of my time using online booking.

Cons: It was heard to initially learn the software, but support was there for me the whole way.

Pros: The customer support is the best part of the software. For our business I schedule activities often and I like that I can create different terminal experiences for an individual that signs up alone and for a group of people that are signing up. I can set a lead client for groups to help me "stay on top" of registration.

Cons: Sometimes there are instances where you have to adjust a setting in two different places (like promotions). It is not as straight forward for fixing a problem, but that is what customer support is for. They have helped me so much.

Pros: Multiple ways to get the job done - so depending on one's work style, you can choose what makes the most sense to you. There are multiple calendar views and ways to edit tours on the spot - it can handle surprises.

Cons: The opposite side of the coin on the multiple ways to do something - some times people want it done in the way they do it. Have to ensure good communication within the team!

Pros: I like this software because there's many different ways to navigate it. You can find different ways to get to the same place.

Cons: Putting new customers into the system could be confusing

Pros: The complexity of Flybook creates a robust operations management system unlike any of the previous THREE reservation systems we've used (e.g. ARS, Xola and Zozi).

Cons: There is a steep learning curve at first, though this is only from the administrative perspective, as it is quite user-friendly for just taking a simple reservation.

Pros: The ease at which you can learn all the functions - very user friendly, and intuitive

Cons: The inability to integrate the waivers completion with a customer daily report

Pros: Ease of front end booking system and how it connects to our website. Front end system is very professional looking and makes it simple for people to add items to their cart and also has an up-sell feature. The staff calendar feature and well as the my calendar feature is very easy to use and look over for our guides and users. Selling and tracking gift certificates is simple and easy to manage. We use mailchimp as our email marketing platform and it is easy to add "book now" buttons into the campaigns that take customers directly to the activity we are offering. Collects guest feedback and allows guests to add a tip after the trip has ended. Automated reminder and thank you emails go out before and after a trip, and when the trip is booked on the front end an auto confirmation email is sent about that specific activity. The auto thank you emails have allowed us to get more google reviews than any of our competitors.

Cons: The software can be difficult for users to learn if they are not completely computer literate. There are so many working pieces to the Flybook process and various ways to add or make changes to reservation that many users I have worked with get confused or lost in the process. I feel like I am very well versed in the overall process and I can train our users myself, but be prepared for many hours of training time to be able to use the Flybook to its fullest potential. I would also like better accounting reports or the ability to tie The Flybook into QuickBooks.

Pros: Great features and easy to use. The back end support is great and simple pricing model.

Cons: Somewhat complex to learn and set up, but their support team is great to help.

Pros: We love that customers can book on our website for guided fishing trips, kayak rentals, multi-day trips, and more.

Cons: It's an incredibly powerful tool and it takes quite a bit to learn the back end.

Pros: Calendar features, staff availability schedule, website integration, payment processing, reports, gift cards and more

Cons: There is nothing that I do not like. I am completely satisfied!

Pros: Ease to use once all set up. This is easy for the employees and clients.

Cons: Could have a better app for the guides to use. Some things are not accessible via the app.

Pros: The front end experience is great. The reporting has been awesome to help us organize our data to better direct our marketing, staff incentives and retail ordering.

Cons: A lot of the customizable versions of ticket-types, promotions etc. require finesse to get just right. Editing post-creation is difficult. The back end calendar is clunky for our business type, although I could see it's functionality especially for multi-day adventures.

Pros: The software is very easy to use. It runs my online reservations and my in person rentals as well as my POS for merchandise. There are more reports that Flybook offers than I will ever use as a small business.

Cons: There are a few minor quirks that I would like to see a fix for. Particularly, when I am inputting an hourly rental, I would like it to default to my default of a 2 hour rental.

Pros: It was perfect for what we needed, their team was able to simplify their features to make it fit our needs. They have much more to offer than what we ended up utilizing. We didn't need anything complex, just a reservation software. Out of the hundreds that used The Flybook to book reservations, we received very minimal complaints. What could have been a huge problem for us was solved by implementing Flybook into our processes.

Cons: For our very specific situation, some of the button texts were not entirely applicable. We weren't able to change those, so we had some minor confusion among the users as to why this was.

Pros: I like Flybook's diversity and complexity of features. The customization abilities of the program allows us to use the program to best suit the variety of needs within all of our departments. The biggest positive we see from Flybook over other reservation software is the rental component which allows for a lot of customization and gives us the ability to maximize each vessel in our fleet without overbooking us at key times.

Cons: The software does take some getting used to on the back end. I'd say it has more of PC feel compared to using a MAC. It is more process based rather than intuitive flow through the program. The other component that I think could use improvement is on the visual side of things that get sent to customers. It would be great to see a more visually appealing booking window and confirmation e-mails etc.

Pros: lets us rent our equipment to our students and track usage across all platforms.

Cons: this software works fantastic, there is nothing not to like.

Pros: What we love about The Flybook is how user friendly the software is for our staff to use as well as our guests to book our tours.

Cons: No Cons so far! We love the software and so glad that we chose this to be our booking software.

Pros: Easy to find, pull reports and reservations.

Cons: If a reservation is cancelled you sometimes cannot pull data on the original booking/when it was booked for.

Pros: Flybook has a ton of functionality, but the software is interlaced with out of date stuff they don't want you to use. You can't simply learn it by using it. Once you figure it out, the booking software is extremely functional.

Cons: It is difficult to learn since it is full outdated non-functional stuff. Customer service has been extremely slow. I sometimes wait a week or more to get a response. Customer service should be a lot better for a small company.