Modern Campus Involve

Pros: Presence offers multitude of features that we use every day. The form approval process, which lets the flow of app rovers get something pushed through very quickly has given us greater efficiency. Creating and editing a form is very simple and easy for anyone to understand. Another aspect that is a benefit is the amazing customer service. There is always someone available to help you via chat or just a phone call away. We also use all the data and analytics that Presence provides to speak into our goals.

Cons: One thing that could be a benefit to this software is a room reservation piece. With events happening every day on campus, it could be very useful for Presence to have its own room reservation piece. However, we work with a third-party company that helps us and can send people from presence to their site to make that happen. The mobile app is useful but not as practical for students, if they were able to have their digitial ID and be able to submit forms that would be effective for students.

Pros: I like that I can make it how I want it. it is easy to build everything and make it your own and everything is kept all in one place.

Cons: the company is still growing so trying to keep up with everything there is to offer.

Pros: The data generated by Presence from event check-ins is the biggest value we receive from the software.

Cons: Presence offers all the features we need. The loading speed leaves much to be desired. It takes to long to load a page.

Pros: The product is easy to use and customer service is fantastic!

Cons: The app connected to it could be updated a bit.

Pros: I love how easy it is to generate content that looks professional, is functional for students, and will help to generate student interest in opportunities. The process can be incredibly simple for students to learn and use, definitely increasing their likelihood to engage.

Cons: There's a bit of a learning curve on getting some forms set up (dependent upon the complexity of the form / conditional logic set up).

Pros: For me, Presence is fresh. In interacting with students who are more and more driven to virtual spaces, having a software that had an energy to it is critical. Presence allows our organizations to do what they need to do with a user interface that is easy to navigate and understand.

Cons: The main frustration that our campus has had with Presence is at times the software can be glitchy or slow. In a go-go-go community like ours, students can easily get hung up on details like that.

Pros: Easy and fun interface, user-friendly, variety of customization, levels of permissions, clear articulation of how to navigate platform for basic user, accessibility, seamless integration with business processes, customer service team, budget manager, work flow patterns, self-guided pathways for users Implementing the use of Presence improved our office functions and created automated shortcuts for our work processes. These changes became the base of our office procedures which created new opportunities for us to explore as well as cut down on time and energy spent for various office procedures. Through the schedule feature, we were also able to move to an electronic calendar for programs on campus that can be used via the web or the convenient app

Cons: Not to the fault of Presence, but automated data imports are not supported by our ERM so a manual process is required, but data export to Presence is automated

Pros: Friendly, helpful staff and easy integration with campus platforms. Intuitive. Helpful data for student engagement purposes.

Cons: It would be extremely helpful to be able to limit some demographic fields from student users for privacy purposes. I know this concept is on a Presence list to consider/develop.

Pros: The customer support experience offered by Presence definitely stands out. Having a personal Happiness Expert who truly understands your institution and its needs helps us get the most out of the platform. From day one of exploring Presence to now, after having been a partner for 3 years, I have always felt personally invested in by their team.

Cons: If I could change one thing about this software, it would be to further develop the app to make it as robust (or more) as the web portal.

Pros: From the start, Presence has continuously impressed me with their customer service. Their staff is so easy to work with, they respond quickly, and it seems like Presence as a company has created a great work environment for their employees. I love the interface, and one of the things I love the most is the analytics piece. It has helped us gather and interpret engagement data so much better than before. We're still learning some of the best practices, and implementing some components of the software, but so far it's been a very positive experience.

Cons: Overall, I appreciate how nimble and current Presence is. They are constantly updating their product and making changes to keep it relevant and productive for our needs. The few concerns we have had are around some aspects that Presence aren't capable of that we were used to with our old software, but the Presence staff has always been willing to explain why it is the way it is. We have also had some technical difficulties with the card swipers, but I think that was more on our end than Presence's.