Mitratech AssureHire

Pros: I like the people, the product, the speed, and the price. All things AssureHire for us. We hire hundreds of employees annually. We've had all good experiences, and after over a year with them, you'd think we'd have something to say....even if only to make this review more believable.

Cons: It may sound like a really inflated review when I say "We have no concerns.", but my HR Generalist feels the same....and he'd be the one to know. We moved providers due to a lack of response, but have had nothing but good reviews since.

Pros: Frankly, the customer support aspect of AssureHire is phenomenal. Our rep at AssureHire provides quick support and responses any customizations or tweaks to our process. It's been a phenomenal partnership, and we're huge fans of how user-friendly and customizable AssureHire is.

Cons: Integration with our ATS is a challenge for us.

Pros: Effectiveness and ease of use, great product

Cons: There were not many huge issues that I had

Pros: AssureHire is easy to use, and gives quick response.

Cons: The cost of using the Work Number for employment verifications is high.

Pros: Ease of use, ability to put the responsibility in the hands of the candidate, quick followup and follow through. Good relationship managers [sensitive content hidden] and fantastic sales rep [sensitive content hidden].

Cons: Id suggest adding in a mechanism to verify title along with employment confirmation (W2) when the employer cant be reached. This would help with fraud which is becoming more and more prominent in the Clinical Research Associate position we hire for frequently.

Pros: The ease of use, the responsiveness of customer services and the integration with our onboarding to allow us to streamline the processes.

Cons: No applicable answer to this. I could say that the user interface could be revamped.

Pros: Streamlined the Pre-employment process and easy for both HR and employees to use.

Cons: We recently moved to a new HR/Payroll Software, isolved and Assurehire currently doesn't integrate with our new provider.

Pros: AssureHire was the most responsive of the companies we contacted for a demo, and they've kept up the communication by checking in periodically and helping us whenever we hit a snag or need a question answered. The cost was similar to other systems but we're very happy with the level of customer support that they have offered, as well as the ease of using the system itself. Most BG checks for us come back within 24 hours, and the platform is straightforward and easy to use, even for beginners. [sensitive content hidden] has been our rep since the beginning and we're very happy with our choice. AssureHire has been great!

Cons: We use Paycor as our HRIS and I wish the integration were a tiny bit smoother, but it's a minor point. Everything so far has been solid and an A+.

Pros: AssureHire meets the expectations of a background screening company. The backgrounds come back in a timely manner, and they are accurate. We can see a daily list of where all of the candidates are in the process.

Cons: The drug screen and physical service they offer doesn't meet the expectations. It sometimes takes months to get the physical results back.

Pros: I like the ease of initiating a background check and drug screen with AssureHire as it integrates nicely with our ATS. Turn around time for certain things is very quick

Cons: The platform itself could use some updates/upgrades, more control for the client. It's frustrating to have to open a ticket each time a drug screen comes back diluted or we need to extend. There are drop downs on the platform for resending it, but seems every time they are used, it still requires a ticket to get things reset properly.

Pros: We love having the global capabilities, as we operate in 5 different countries.

Cons: Somewhat vague in the reporting of employment verifications. Need to dig in further with each report that is run.

Pros: Very thorough background checks and they are up on all the legalities involved with different states, i.e. NY

Cons: The drug testing component. There is a disconnect between the labs and Assurehire getting the drug results and updating the background report in a timely manner. I have to continuously submit tickets or call for updates. Also, not enough In-Network labs in close proximity to our many locations that can complete the drug tests needed but Assurehire is working on this.

Pros: Assure Hire has an easy platform to navigate.

Cons: Really do not have anything we dislike. Our representative [sensitive content hidden] is always responsive when we request information or ask to make changes to the options we use.

Pros: [sensitive content hidden] is awesome! She was so helpful and made the choice very easy after interviewing other companies she had an excellent sales presentation and followed up the entire way. Can;t say enough about the service she provided!!

Cons: Haven't had any issues so far with anything

Pros: The quick customer service responses and the easy-to-use support request portal.

Cons: AssureHire doesn't do a good job tracking third-party drug test results.

Pros: The ease and speed of which we got set up with AssureHire and making any updates to our packages. The turnaround time is also much quicker than the company we were previously using.

Cons: Some of the checks, primarily employment verification, seems to be difficult to get results. Which is more on the companies that they are getting the verification from.

Pros: - Customer Service - Quick background results

Cons: There are no cons about assurehire at the moment.

Pros: I like that I can reach our representative, [sensitive content hidden]. We often have questions or suggestions and she is open to listen.

Cons: We don't have major dislikes at this point. I do wish that the process was a bit faster but that is likely the external sources (LabCorp)

Pros: We have had exceptional customer service from day one starting with the demo of the product. After implementation, [sensitive content hidden] has been more than helpful setting up new packages, new users, and answering any quotations that we have.

Cons: We have no complaints so far, we are very happy with Assure hire. We demoed several other companies before deciding and Assure hire's customer service was/is unmatched.

Pros: Easy to use system, updates/status are easy to read and decipher, the CSM for Defy Security is extremely responsive to all inquiries

Cons: Sometimes, checks can take a little longer than expected but we realize that can sometimes be due to slow candidate response to information requested.

Pros: I like the ease of access with Assurehire. I also like our CSM, [sensitive content hidden]. She is readily available to help with any questions or requests that I have. She makes the difference when it comes to vendors for background checks. I have never had this level of Customer Service with a vendor. She goes above and beyond helping us navigate different requirements that our clients need. She is the reason we stay with AssureHire.

Cons: When sending multiple invites to an employee, the generic emails all look the same so staff get confused easily.

Pros: The ease of entering pre-hires and the quickness the information is returned back to you. The support when I have questions is answered VERY quickly!

Cons: Quantiferon TB lab results takes weeks sometimes to get back. But, this may be a lab error and not assurehire!