Cloudmore

Pros: The Billing and Reporting: Detailed reporting for our customers. Billing and Pricing is easier to track and we have leveraged this solution for monthly reconciliation. The billing and reporting has simplified our monthly invoicing process and has saved two days of effort for the team. The Cloudmore Team and Ease of Onboarding: Working with the Cloudmore team has been fantastic. The team is very responsive to assist with any issues and the onboarding process was excellent. Very well structured and [SENSITIVE CONTENT] who was our onboarding rep was a pleasure to work with. He provided a lot of good information and guidance and made the transition extremely smooth.

Cons: The one thing I would hope to see soon is an automated invoicing process.

Pros: The software is very easy to use and has everything laid out sensibly, which makes things easy to find if you're not sure where they are. Adjusting the prices to apply discounts is also helpful and easy to do. The few times we've needed support from them has always been great, thanks to the very helpful support team. Who are quite quick to get back to you and will happily answer any other questions you may have, outside of the initial issue.

Cons: It would be good to have a search function for the different products so that you don't need to click through the drop down lists. It would also be improved by having some sort of reseller functionality so they don't need multiple accounts when trying to access their clients.

Pros: Ease of use and simplicity of the management GUI.

Cons: Different logins for different reseller customers makes it less streamlined as it could potentially be.

Pros: This software helps us provide a very nice and clean front end self service portal for our users while also providing us with a robust and working backend for us. Having options like price lists for different orgs really helps with customers billing and means we don't have to edit the bills our selves before sending them out.

Cons: My only issue with the program is that if User A looks after User B/C they have to have a log in for B/C portals and can't access them via their own log in. This means they need multiple log ins for the portal. However if they were a CSP themselves it wouldn't be an issue.

Pros: Very easy to use in the daily work to administrate organizations subscriptions to various products, such as Microsoft365, Azure etc. Good and intuitive interface.

Cons: I feel the creation of organizations could be easier.

Pros: We a Direct Partner with Microsoft so a SaaS subcription marketplace isn't just desireable, it is contractually necessary. Cloudmore have built a platform that fulfils all our requirements. The functionality is so intuitive that onboarding internal staff and customers effectively no more than a case of providing a logon. Its ability to rationalize Microsoft's invoices saves us man days a month due to the number of transactions we administer in a month.

Cons: The design interface for the customer facing marketplace is really not up to par and highly unintuitive.

Pros: It's an intuitive hub for all our customers' SaaS needs. Easy to introduce new users and to add new products.

Cons: Some subscription management, like changing billing periods or rebates, can be a bit clunky.