Cin7 Core

Pros: The Solutions Architect team—and [sensitive content hidden] in particular—were fantastic to work with. [sensitive content hidden] is highly knowledgeable and did an excellent job clearly explaining our challenges and the available solutions in a way that was easy to understand and act on. His commitment to equipping us with the right tools and setup to keep our business running smoothly has been invaluable. We truly appreciate his guidance and the time he took to walk us through our options.

Cons: There are areas where the platform could improve. Customer support can sometimes be slow, particularly when dealing with urgent issues. Having access to a real-time support option, like a live chat or hotline, would make a big difference. Additionally, occasional system quirks and delays in syncing can be frustrating and require follow-up. I wish Cin7 offered a support hotline for immediate assistance. I submitted a ticket, but the response was routed to a different team member, which caused delays in addressing and resolving our issue.

Pros: easily functioning and user capabilities are user friendly. Ability to locate and identify/purchase orders and such

Cons: The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues

Pros: We like the ease to split backorders for warehouse stock and drop shipping. Also a great price for lots of features and functionality.

Cons: We are new to Cin7 Core so still learning the system. So far it seems good and the onboarding process was thorough.

Pros: What stood out most was the level of support. [sensitive content hidden] was absolutely incredible—super patient, knowledgeable, and genuinely invested in helping us succeed. He didn’t just walk us through generic features; he took the time to understand our specific business needs and showed us how to best utilize Cin7 Core in a way that truly works for our operations. That level of personalized guidance made a huge difference.

Cons: Like many robust systems, there is a learning curve at the beginning. It can feel a bit overwhelming at first, but with the right support (like what we experienced with [sensitive content hidden] ), it becomes much more manageable.

Pros: The value of this inventory system was highly justifiable, given that its cost was half that of another system with roughly the same capabilities. Overall, the insights that this will provide, as well as the processes that it will automate, are going to be a key factor for our growth as a business. I really like the ease of use and well-designed layout/navigation. I also LOVE the resources you provide to walk users through processes such as creating an assembly/purchase order. This will be a huge help when our employees use it.

Cons: The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error. Aside from that, it took a lot of work to get all of our sku's into the system, but once again, that wasn't anything Cin7 could control and was a necessary cost to get started, considering we had no inventory system before this.

Pros: The technical support seems to understand the program very well, and are able to give answers and solutions on the spot. [sensitive content hidden] was knowledgeable and patient, and arranged a call very quickly

Cons: Functionality limitations that we are discussing directly with the developers. A few reporting changes would vastly improve our workflow.

Pros: so far so excellent. onboarding is great, my rep [sensitive content hidden] is awesome and very knowledgeable. the software does exactly what it claims it can do. after dealing with one vendor that provided false promises, CIN7 is the tool we needed all along.

Cons: group onboarding moves at a standard pace, not the pace of our business needed. Could have additional onboarding support after 4 week project plan.

Pros: Easy to use and value for money. Great customer support. I really enjoyed the inventory management tool.

Cons: I waited for a one week to get my invitation. Can you please easier the customer support system quicker.

Pros: Quickly fixed a template issue. No need for additional details. Done within 5 minutes. Amazing service.

Cons: Non Applicable

Pros: The help center responded very quickly whenever we had issues, and their support was helpful and efficient.

Cons: It is inconvenient that we cannot manage detailed delivery schedules. For example, purchase orders are consolidated into one in the system, but in reality, items arrive in multiple shipments. Similarly, sales orders are also grouped as one, but in practice, we ship in several batches. There is no way to manage these split deliveries and shipments, which creates operational challenges.

Pros: Cin7 Core is the ideal IMS for a modern entity dealing with extensive inventory. The FEFO costing method is ideal for medtech and pharmaceutical companies. We worked with a great team of individuals who guided us and ensured that we setup the system to our needs successfully. [sensitive content hidden] from the Solutions Architect Team did a great job at ensuring that we don’t give up on the implementation as this process can be quite challenging. [sensitive content hidden] from the customer success team was also great at ensuring that we get help from the right people within Cin7. In my opinion, the success of Cin7 is largely because of the support they give with great turnaround times.

Cons: It lacks native integration with Wix a relatively common e-commerce platform in Africa. It can also get quite expensive quickly.

Pros: Inventory Management... [sensitive content hidden] was AMAZING in helping with a issue on our account. I am doing cartwheels as I have been trying to get help with this your a long time. [sensitive content hidden] was able to get me fixed

Cons: Hard to navigate if only using for inventory management. I dont like that I do not know this system as well as I would like to. as i am only using one aspect of the software

Pros: Ability to create PO automatically from invoice.

Cons: bad integration with Xero.

Pros: functionality and interface. Cin7 has the best interface to use for any new users. I have used a couple of these inventory management software, but Cin7 is the best.

Cons: Nothing to dislike here, I would recommend everybody to use Cin7. Cin7 has the best onboarding program that will put your worries to ease.

Pros: Here’s the text from the image you uploaded: --- ** [sensitive content hidden] and his team are fantastic** I was on the fence about keeping Cin7 (we have a strange product Matrix). [sensitive content hidden] and his team took the time to understand us as a business and then fix out Cin7. The outcome has been great so far with us finally having some faith in our data. The knowledge, thought process, follow-up and dedication have truly made a difference for our business. Cheers Happy customer ---

Cons: It needed a lot of setup, which took a while. Admittedly, we have a much complex and well-developed product, Maxtrix, which required us to make a broad spectrum approach

Pros: My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive.

Cons: Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields.

Pros: Muditha really understood the issues we were facing and found the source of the problem which I would never have found without her help.

Cons: Sync issues with Xero Wish I could alter the average cost of a product without the phaff of exporting and importing again

Pros: The functionality of Cin7 is fantastic. It is really helping us get out inventory system fine tuned and will help us track and get our purchasing in line with the ability to finally run real reports on our sales and inventory. The on boarding was extremely helpful to getting a jump start on using the system most effectively. [sensitive content hidden] has been very helpful with getting us up and running even though it took us a bit longer than the standard window, she has guided us through the process skillfully and a cheerful attitude.

Cons: Our main issue with Cin7 has mostly been related to trying to get all of our product loaded into the system which we have had to do more of it manually than we were hoping for but as our company has been around for 40 years with little inventory management and our list of product is extremely extensive, I'm not sure if this could have been avoided. Fortunately the system has many tools to help us make the process easier such as the spreadsheets that can be uploaded to make bulk adjustments.

Pros: Great Customer support, I needed to troubleshoot a sale process and the help support was very attentive and clear insturctions

Cons: Not sure yet, I have only used it for 1 month. I think it is going to be a learning curve for sure so I don't have one thing in particular yet.

Pros: Customer support is awesome. They are fast reliable and extremely knowledgeable. The y have consistently solved my issues in a timeous and professional manner

Cons: Slightly bulky for single store retailers. For some reason retail prices, costs, barcodes and SKU's don't sync to Shopify and have to be manually corrected in Shopify.

Pros: I like how Cin7 Core pulls everything together in one platform. The Shopify and Xero integrations save so much time and make tracking stock across channels simple.

Cons: Some parts of the system aren’t the most user-friendly, so some tasks can take longer than they should.

Pros: possibility to integrate WooCommerce's. tracking stock availability..

Cons: None so far.

Pros: Extremely intuitive layout with exceptionally responsive support. Great value compared to other inventory management software, with the right native integrations for most businesses.

Cons: some of the integrations don't line up perfectly (as expected, but a guy can dream) to our specific needs.