Cin7 Omni

Pros: Technical Support Specialist - [sensitive content hidden]. [sensitive content hidden] helped me with a large project we have upcoming and how best to navigate it and ensure its systematic. Really grateful for the time and patience he had with me.

Cons: No cons to reportNo cons to report - The whole process was very helpful and insightful and I now understand how to manage this project

Pros: Cin7 showed a lot of promise early on being able to sync to multiple shopify stores. Interface of the system is user friendly.

Cons: Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end. Support is slow and ticketed and often tickets go unresolved.

Pros: [sensitive content hidden] was so great at willing to help, finding the answer and resolving my issues. He is very knowledgable.

Cons: Time difference with our location delayed the resolution of my ticket. If Cin7 can match company locations with Cin7 support team locations, tickets would be resolved faster. However I have nothing else in mind for a Con.

Pros: The Support and how well the software works. I have full confidence in Cin7 Omni and look forward to the continued growth.

Cons: Not being able to create prefix # for orders. I would also like to delete old products of clients that we no longer are in business with.

Pros: Cin7 is our central hub for our business where our ecomm and wholesale ordering systems connect. Order management and inventory management quite good although we are using a consignment model and the dashboard does not really support us well

Cons: I find that when creating branches for consignment the dashboard reports SOH and available stock of all branches which is misleading - consignment branches means our stock is located with customers - therefore the SOH and Avail stock should be shown on the dashboard by branch or at least for the main branch, minus consigned stock

Pros: -User-friendly interface that’s easy to navigate -Integration with Shopify and Xero -Copy-and-paste import feature (useful in many areas) -Centralized inventory management across products and locations -Cloud-based system, accessible from anywhere

Cons: -Onboarding support lacked experience and slowed down implementation -Frequent error messages requiring logouts to resolve -Limited custom field options (text only, no dropdowns or numerical fields) -Importing custom pricing into Sales Orders not supported -Shopify click-and-collect sync issues with incorrect default branches -Support team lacks deep understanding of business processes -Limited integrated fields across third-party platforms like Shopify and HubSpot

Pros: [sensitive content hidden] was extremely helpful with my query today. Sorted this is a quick and professional manner!

Cons: Sometimes it can take a little while for cases to be solved if speaking to customer service via email. On the chat they are quick to help.

Pros: [sensitive content hidden] super helpful and responded with great detail and speed in the chat. Really clear insight

Cons: Not the solution I was looking for but lots of alternative solutions provided to support our needs. Appreciate that

Pros: This feedback is in relation to the support I received from [sensitive content hidden] who was extremely, helpful, courteouos and professional when dealing with my enquiry via online chat today. [sensitive content hidden] intiated a video call to talk me through my issue and how to resolve in future which was extremely helpful - thanks so much - 10/10!

Pros: Customer support is amazing. Very helpful. [sensitive content hidden] was very quick professional and helpful. Would trade again

Cons: Sometimes on big data sets the exports can take a little while or cause dropouts but very rarely. Still amazing

Pros: Cin7 Omni is packed with functionality and connects to all the common marketplaces we work with. The core functionality powers our eCommerce operations, inventory management and warehouse. The value delivered is significant and the capability would be hard to replicate with alternative solutions.

Cons: We have intermittent performance / loading issues with the system from time to time that usually resolve themselves within a minute or two and configuring the system correctly can be challenging given the level of flexibility the system has to adapt to your workflows but the support team are there to help guide you if you get stuck. I recently had a great interaction with [sensitive content hidden] in the support team when configuring my new Amazon Marketplace connection.

Pros: The help feature is excellent, with agents available within minutes and ready to assist you to the best of their ability.

Cons: Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications. Fortunately, [sensitive content hidden] was able to resolve this for me today.

Pros: Easy to navigate and topic search simple to use.

Cons: Sign is different from CIN7 sign in. makes it difficult to sign in.

Pros: Once you get used to how cin7 works & how to navigate it, it works quite well.

Cons: The reporting and filtering functions can be tricky to work.

Pros: Cin7 Omni's inventory management capabilities are very powerful, allowing real-time synchronization of inventory data to reduce stockouts and overselling. Additionally, it seamlessly integrates with multiple e-commerce platforms and logistics services, improving operational efficiency.

Cons: Cin7 Omni's user interface can sometimes be complex, requiring a learning curve for new users. Additionally, the system has limited customization options, making it difficult to meet certain specific needs.

Pros: it is very detailed but yet very easy to use and navigate

Cons: sometimes the ability to not customize certain areaas

Pros: How user friendly it is, also the support you get to intergrate the system the response time is quick also.

Cons: WMS system is very basic and limiting for what we needed have to integrate another system now.

Pros: Cin7 has a good user interface and is quite user friendly.

Cons: During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

Pros: Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with [sensitive content hidden].

Cons: I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Pros: I liked to easy to use features, Things are set out simplified and its not complex or difficult to work out. The support provided was excellent. I had [sensitive content hidden] for the onbaording process and he was always very helpful

Cons: That your onboarding team are located in India. Made trying to access onboarding help difficult

Pros: Full functionality to the accounting and inventory management with B2B

Cons: Requires some technical knowledge which is not always present in all staff

Pros: [sensitive content hidden] from onboarding was exceptional with his help and support. Made the transition easy, helped without hesitation and was extremely knowledgeable with every aspect. Took the stress out of setting up Cin7 Omni.

Cons: Nothing to write from the perspective of cons

Pros: Ease of use. the use of templates to upload information. Ease of downloading informationEasy to use and understand process.

Cons: restrictions do not exist on module like credit processing.