Submeter Billing

Pros: Easy way to charge back tenants for utility charges

Cons: Tenant invoices aren't automatically sent.

Pros: Fast, easy, and consistent. My bills are broken out in 2 days max and are always consistent month to month.

Cons: It would be helpful if the submeter bills were emailed as well instead of downloading them.

Pros: convenient, reliable and top notch customer service!

Cons: I think it's a great service and I can't think of any issues to improve upon.

Pros: I like the data recorded. it provides enough information to make forecast.

Cons: i like everything about the platform, please don't make any major upgrades.

Pros: Easy for commercial building/ property management

Cons: No cons as of this moment. Good communication

Pros: Functionality and ease of use, having a system in place that gives you accurate information

Cons: That it is not fully automated and the system can do the readings without human assistance. I would like to just receive reports without having to walk the building

Pros: Customer service is very helpful and accommodating.

Cons: The website is hard to manage and sometimes I can't find my invoices.

Pros: I can depend on the meters getting read monthly and the billings being produced.

Cons: The reports are difficult to filter through when exporting and the platform needs more organization.

Pros: Easy to use. Great Customer Service. Reports always come on time

Cons: No Cons. Any time I have ever had an issue Customer Service was easy to contact.

Pros: I like that it provides the usage data and cost to bill our tenants back for their submetered utility usage. This makes it easier on me to bill our tenants.

Cons: Some times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team.

Pros: ease of reading meters, no other issues

Cons: At first it was the constant emails but that has slacked a little.

Pros: It is good i like the product very much its helpful

Cons: I cant see the statements something is wrong with the invoices

Pros: The ease of having statements automatically generated each month.

Cons: The site is not as user friendly or has a clear and concise look with there being multiple properties.

Pros: Ease to track and analyze per meter. Ease of pulling up history and tracking data. Ease of billing.

Cons: Delay in getting monthly billings. Inaccuracy of billings and/or addresses and/or missing Tenants. Almost every month there is something inaccurate in the billings

Pros: The product is very easy to use, the meter reading site is straightforward and the process of downloading/sending these meter read bills to your tenants is a seamless process.

Cons: Overall, the site has everything you need to relay meter reading bills in a timely fashion.

Pros: I really enjoy the easy billing of tenants since Genea does all the work and I just distribute the invoices.They do all the calculation and invoicing. I find the submeter billing very useful and quick to pull invoices.

Cons: I think they hardest part is the setup but once that is accomplished it has been fine.

Pros: It gives me back a lot of time in the day

Cons: Genea does not always meet the required deadlines

Pros: Genea has provided accurate billing for tenants, while we were underbilling for years while doing manual calculations.

Cons: Building engineer has to manually input the meter reads, which can sometimes cause errors.

Pros: Genea provides a simple and thorough platform for submeter billing. Setting up submeters on a line diagram that provides a visual that is not only easy to locate your meter, but also easy to read and personalize.

Cons: Without training, it was a bit difficult to locate the tenant invoices to review and approve, but the great customer service provided by Genea got me through this slight hurdle without any issues.

Pros: What I like most is not having to manually bill for the sub-meter utilities.

Cons: I have noticed the meter read dates submitted in Angus never match the meter read dates listed on the supporting documents. They should always match to alleviate uncertainty.

Pros: What I like most about Submeter Billing is Ease of use.

Cons: There isn't anything I dislike about the submeter billing system.

Pros: The transition to Submeter Billing was a breeze. Genea Support + Team go above and beyond to make sure of it.

Cons: The only suggestion would be to have the ability to transfer existing users over to another Property. For example, if we have a new tenant that already was using Genea services, they'll have to create new credentials rather than being able to use their existing credentials.