ShipMonk

Pros: Ease of use of the platform - especially the dashboards.

Cons: Chat support is not always available delaying response time.

Pros: I found it rather easy to use, the help is always there should you need it.

Cons: if i needed help it was easy to get and everyone ive ever spoken with was really pleasant and helpful. :)

Pros: The world of 3PLs can be extremely confusing and convoluted. Launching my startup, I had one million questions, concerns and special projects. Once I discovered ShipMonk's Happiness Engineers (specifically [sensitive content hidden] who has been my life saver) I was put at ease. ShipMonk is quick to respond to emails, quick to fix issues and quick to help you understand any charges. I have even had phone calls with [sensitive content hidden] on which we have talked through issues - which is sometimes the only way to reach a solution.

Cons: I do wish as a company that we were assigned one Account Manager instead of needing to deal with multiple different Happiness Engineers - but like I said, [sensitive content hidden] has been great in streamlining this for us...

Pros: The user experience of the dashboard is good. The volume of integration partners is good. The list of available services is good.

Cons: They are sloppy and do not take care in packing boxes. They regularly loose inventory and never credit you for it. They do not use FIFO for selecting inventory to pick / pack. The data in their dashboard is always wrong. There are regular billing errors. Custom projects take forever, ofter months. If you ever want to leave the process to get your goods out of Shipmonk takes 6+ months and they will charge you minimum fees, + storage fees the whole time and will never address any billing issues. The net is Shipmonk sucks.

Pros: On time shipments, inventory management, daily updates

Cons: it's a bit confusing to store inventory when you have master cartons and individual units (they require 2 different SKUs/UPC), a bit expensive

Pros: Working with[sensitive content hidden]at ShipMonk has been an absolute pleasure. Her exceptional support and hard work have been invaluable to our team at 4ocean. The team has been consistently impressed with her dedication and expertise, which have significantly contributed to our operations.

Cons: None that I can think of at the moment...

Pros: They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient.

Cons: The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue.

Pros: Most of the employees are incredibly pleasant but the fees get out of hand and good luck if they lose your products, like they did ours!!!

Cons: Losing many of our SKU's, which cost us over a thousand dollars and repeat business!!!

Pros: $90

Cons: Happiness Engineer is KEY! I am in multiple warehouse and I would like to have the options for the FREE GIFTS (An information card or a sample) different depending on where the products ship from. Currently they have to be the same. If I run out of a sample at 1 warehouse (that I toss in as a FREE GIFT) I am not able to just have this run in the warehouse where this is in stock. But this is VERY MINOR compared to my satisfaction with Shipmonk.

Pros: I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, [sensitive content hidden], was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me to put the final touches on my account.

Cons: I really can't think of any "cons." Connecting an on-line store with a fulfillment house calls for a very precise set of integration rules that have to be met. If you have a warehouse the size of a football field, filled with thousands of products, you had better know precisely what each product is and precisely where it is. It was a real learning process for me to come to grips with this, but fortunately the folks at ShipMonk helped me understand this and put every bit of information in the right place and in the right order.

Pros: Having a customer representation team that truly cares about the success of your business goes a long way. Our Account Representative, [sensitive content hidden] , is attentive, proactive, has excellent communication and organizational skills, and works her tail off to come up with creative solutions to unique challenges that inevitably arise in the 3PL space. [sensitive content hidden] (who previously served as our Account Representative prior to her promotion) is an excellent advocate for BruMate to help clear red-tape and serve as our champion in the ShipMonk orgnanization when a point of escalation is required (while still managing our expectations appropriately). They're also just good, down-to-earth people! (Also, shoutout to former associates who've moved to different roles in ShipMonk; [sensitive content hidden] - you were all amazing as well!)

Cons: ShipMonk needs to improve their B2B fulfillment services to be on-par with their DTC offering. Something I know they're actively working on.

Pros: Logiciel qui permet de gérer les commandes en prenant soin de garantir une gestion des stocks dans de sécurité fiable .

Cons: Il n'y a pas d'inconvénients à soulever je rassure l'utilisateur pour ce choix.

Pros: De qualité très intéressante, ce logiciel nous aide à gérer de stocks, à traîter des commandes. Il facilite également la livraison.

Cons: Aucun inconvénient à signaler pour les proches.

Pros: Le logiciel est très facile à utilisé et l'interface aussi

Cons: J'ai rencontré quelques soucis au cours de l'intégration des données. Si non il est génial

Pros: C'est un logiciel très pratique et très fiable pour l'utilisation.

Cons: Je le recommande vivement à toutes les utilisateurs. Il est sans faille.

Pros: Their team is very detail oriented and patient. Setting up my account and going through the onboarding process was a breeze thanks to the ShipMonk team. Very competitive prices and convenient facility locations make ShipMonk the best choice I could have made for 3rd party fulfillment.

Cons: There's not anything I'd complain about, but I will say there is a learning curve (like everything) to the UI and how to manage your account/shipments/inventory.

Pros: The team's rapid and gracious responses to my queries made my overall experience exceptionally smooth and pleasant. Their ability to provide clear and concise instructions while being readily available for assistance was truly noteworthy. The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression. I'm confident in recommending their services to others based on the outstanding support I received.

Cons: Nothing I can say, all the experience have been exceptionally smooth and pleasant.

Pros: Really helped our efficiency and allows us to focus on selling/marketing more!

Cons: Nothing really. As long as you are diligent in the process of switching to Shipmonk it has all been working so far

Pros: Our onboarding rep, [sensitive content hidden], went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - [sensitive content hidden] made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, [sensitive content hidden]. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one

Cons: There was nothing to not like! The process was so easy it was fun.

Pros: Everyone is so nice and yet so professional, I couldn't ask for a better team to help me out.

Cons: Nothing in particular that I know. Thank you

Pros: The app is very easy and intuitive to use and it has many options and features!

Cons: The app is very easy to use as mentioned above. The thing that needs to be improved is communication with the warehouses - they don't always follow the instructions. Also, special projects have too long deadlines.

Pros: Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank [sensitive content hidden], who are amazing and give us the best customer experience.

Cons: Shipping pricing is very high.Some pricing for basic products is higher than other companies.

Pros: Funny watching the fat Buddah dance around, while it takes 4 minutes for the order page to load. Similar to the fat greedy pigs running this company

Cons: Software was easy to use, but their slogan. Stress Less, Grow More is a slap in the face