SiteMinder

Pros: SiteMinder's support is truly excellent, always responsive, helpful, and professional. I'm very satisfied with their service!

Cons: There’s honestly nothing I dislike about SiteMinder’s support, it’s consistently reliable, efficient, and top-notch!

Pros: * Easy to use * I love the insights tab because it offers us a wealth of information * The 24/7 live chat feature facilitates prompt access to answers.

Cons: The updated version. I still favor the previous Siteminder version. There is nothing else significant aside from the above mentioned

Pros: Fast replies and attentive support. Nice support..

Cons: Sometimes not personalized replied and sometimes it takes some time to reply.

Pros: Efficient processing of requests and great customer service, special thanks to Damini who showed great assistance.

Cons: Waiting time for the live chat needs to be decreased by hiring more agents and faster responses and actions.

Pros: Quick reply with my queries. very knowledgeable customer service. very easy to use. user friendly. And support ant time.

Cons: Mapping issue and rate code difficult to understand some time. also you can not discount entry level room if you need to discount.

Pros: Que es fácil de usar la herramienta, es muy intuitiva, tiene una cartera muy amplia de agencias con las que se puede colaborar.

Cons: Que no siempre hay agentes que no sean virtuales disponibles y a veces el agente virtual no entiende lo que se necesita.

Pros: Solucion rapida por parte de Soporte, rapidez en la integracion de reservas con mi PMS.

Cons: En muy pocas ocasiones ha habido demora en la respuesta por parte de soporte tecnico.

Pros: The best part of SiteMinder is its seamless channel management. It helped us avoid overbookings and saved a lot of manual work.

Cons: Sometimes the system can be a bit slow when syncing with certain OTAs, which causes slight delays...

Pros: The quick responses in the chat from the SiteMinder team. Friendliness of support staff. Ease of stop sells for multiple channels.

Cons: There needs to be a log on the user side to see when changes have been made, i.e., when stop sells are activated for room types and by who, who created room types, when inventory updates were last received

Pros: There's 24/7 human assistance, and the agents are very pleasant. And they help as much as they can. The website is very intuitive.

Cons: We dont get assistance regarding issues that need contact between Siteminder and the channels, like a connectivity issue we've been experiencing with Expedia.

Pros: Getting used to using site platform. Mapping rates and channels is easy enough and when needed support staff is super friendly.

Cons: Need to add a way to display stay restriction in place on distribution grid without having to search for them. Adding a small icon may help.

Pros: The system delivers stable and fast performance, making daily operations smooth and efficient. Its user-friendly interface allows for easy navigation, and managing channels is straightforward, even for new users

Cons: The AI support was not very responsive and did not provide direct or helpful answers to the issue. other is good.

Pros: knowledgeable and efficient but also courteous and genuinely helpful throughout the entire support process. The response was prompt and the guidance I received was clear and effective.

Cons: Sometimes the channel name on a booking gets changed when the reservation is interfaced to Opera. This causes confusion for the front office team, as the original source of the booking becomes unclear such as Trip.com changed to TIP. Ensuring that the correct channel name remains consistent during the interface process would improve accuracy and operational efficiency.

Pros: Very user-friendly and easy to use, agent is always availale, respond is very quick .

Cons: sometimes disconnects .

Pros: I especially appreciate the seamless integration with our PMS and OTA partners. The centralized dashboard makes rate and inventory updates extremely efficient, saving us hours of manual work daily.

Cons: the system can lag during high-traffic periods, and the analytics dashboard could be more intuitive with deeper insights and visualizations. Additionally, the onboarding process was a bit overwhelming at first for junior staff.

Pros: Los informes, el poder revisar el funcionamiento de otros establecimientos de la misma zona que la mia.

Cons: Algunas funciones que obtengo con otros channel manager no están disponibles aquí, cómo que no sincroniza las reservas viejas.

Pros: SiteMinder provides one of the fastest and most responsive support services we've experienced. Their team is quick to acknowledge and analyze issues, often resolving them in real-time or providing clear timelines. The platform itself is reliable and integrates seamlessly with our systems, allowing us to manage distribution efficiently and with confidence.

Cons: While support is generally great, there are times when we’ve had to troubleshoot issues independently due to limited documentation or unclear guidance. Some features aren't as intuitive as expected, which can slow down the process. It would be helpful if the platform included more user-friendly resources or proactive tips for common scenarios.

Pros: Since the time we were 'live' I have found the platform very easy to use, I like the UI it is self explanatory and the sync to partners is nice and quick.

Cons: Haven't found any cons with the platform, granted we are fairly new to Siteminder but so far everything has been great :)

Pros: Very efficient, very easy to use and never an issue when i need assistance, [sensitive content hidden] has looked after me several times.

Cons: Not much, when changing codes and channels can become difficult to do alone but the team are always there to help. The sim doesn't always have the answers.

Pros: La rapidité du service, les réponses sont toujours pertinentes. Accompagnement jusqu'à résolution de la demande.

Cons: Je n'ai rien à dire. Pour le moment j'ai toujours été bien accompagné et mes demandes ont été traitées.

Pros: I like the way how the insights are organized and the agents that helped on our inquiries have been a great help

Cons: There are some limitations to siteminder like for google analytics and others but other than that they do have a great booking engine

Pros: Siempre me ha gustado como channel manager, siendo práctico y facil de utilizar. Es dinámico y atractivo visualmente.

Cons: Lo que menos me ha gustado es el servicio de Motor de reservas, creo que sigue siendo extremadamente básico para una empresa como ustedes.