VolunteerLocal

Pros: The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use! It's a gift to be able to keep our branding and also direct volunteers quickly to the most actionable steps. Also, [sensitive content hidden] newsletter with tips and tricks is the most helpful!

Cons: Some of the backend user interface has been clunky, but for the most part I'm extremely satisfied for the value.

Pros: The user-friendliness of the database and the excellent customer service I have been afforded have made my first experience using a volunteer database a pleasure.

Cons: I do not have any cons to share. If I have needed extra information or fields for my volunteers to provide more information, [sensitive content hidden] has enthusiastically reassured me they would be added. I have no complaints.

Pros: The interface is intuitive, user-friendly, and versatile. In today’s highly transactional world, Brian and his team stand out for their personable approach and their reputation for going the extra mile to deliver expert, customized support.

Cons: If this section didn’t require a response, I’d leave it blank—a true testament to their unwavering commitment to excellence. I have no feedback to offer at this time.

Pros: Best volunteer management product we have tried so far. Especially appreciate the constant and reliable support from [sensitive content hidden] for any and all questions I have!

Cons: A bit of a learning curve at the beginning like any new system, however the support forums are really helpful to get an idea of what to do. If I have any questions I can just call and get a walk-through!

Pros: Really easy to learn and set up my event and corresponding shifts.Support was easy to access and responsive. I needed a specialty report and the VolunteerLocal Support person quickly provided me a Google Spreadsheet that gave me exactly what I needed and taught me how to do it myself.

Cons: A couple of minor suggestions. I needed to capture of summary of tshirt size AND hat size. I would have liked to see both on my dashboard.

Pros: All the help I got from Support [sensitive content hidden]! Streamline procces! The easy of setup and having thing in one place,

Cons: So far nothing. When we had a creative brain storm, we would call Support and [sensitive content hidden] made it happen.

Pros: This is an amazing platform to keep our volunteers engaged and organized! It is very user friendly. The automatic reminders have saved me so much time. The tech support have been patient with me while learning the program.

Cons: The inability to send texts and emails to individuals. I would like to have more crossover communication between events.

Pros: The ease of using this software for myself and other volunteers that work with me at our festival is fantastic.

Cons: The only thing I've found that would be helpful having is a quick and easy report that give me each shift with the number needed and the number filled.

Pros: There are so many positive features - the communication tools, options for categorizing and organizing volunteers, features to help streamline onboarding and continued training. It seems the team thought of nearly everything when developing the software, and their availability and knowledge about the program is wildly helpful. Their Support specialist, [sensitive content hidden] , not only answered a question I emailed quickly and made the solution very clear and easy to follow, she made time after that to meet via Zoom and teach me a bit more about the program, solving a few challenges I wasn't even aware VL could mitigate prior to speaking with her! Afterward she even made a few guides specifically for our account to help familiarize me with it even more. Her competence and knowledge of VL is top tier, and her ability to quickly pick up the needs of our program made a huge difference.

Cons: The communication tool is a bit cumbersome at times when trying to attach or insert photos or documents, but all in all works quite well.

Pros: My experience with the technical support !!!! Having a real person who is genuinely helpful and knowledgeable can make all the difference. A great help desk can turn frustrating moments into smooth solutions, and it's refreshing when tech support is both friendly and effective. Have you had a specific interaction with their team that stood out

Cons: I can't think anything to change. If it's not broke, don't fix or change it for now. Thank you technical support for all your help !!!

Pros: I liked working with [sensitive content hidden] because she was able to diagnose my problem quickly and present fast and efficient solutions.

Cons: There was nothing that I didn't like, but what I struggled a bit with was that our use of the site might need to have some large changes in order to make quick fixes. The way we have our programs and events set up allow for some capabilities but act as an obstacle for others.

Pros: The two biggest advantages this has over systems I've used in the past are support and event duplication. From the very start, the team at VL have helped me learn the system, make the most of its functionality and troubleshoot when something isn't right. They have a rare combination of both patience with the time I need to learn or fix issues, and a sense of urgency when I need their help fixing something quickly. With event duplication, I save endless hours of re-creating jobs and shifts for annual events. I've worked with systems that would clone the general event information, but Volunteer Local is set up to re-create jobs and shift details. For a 500-shift event, that saves an enormous amount of work.

Cons: The next areas I'd love Volunteer local to develop would be a volunteer survey function within the system, the ability to attach training documents right to pre-shift emails, and a more elegant design of the end-user pages. However, if prettier pages increased the monthly cost of VL, I'd probably pass. I imagine many volunteer managers in small non-profit organizations would do the same.

Pros: I am just getting started in the platform and while it has been overwhelming, by far my favorite part is your personalized support. [sensitive content hidden] has helped me twice in the past week as I try to get familiarized with the platform and I just can't say enough about how wonderful she has been. She was kind, patient, and was so respectful in how she guided me through the tasks I needed to know more about. I especially love that you all do not use an automated system, and that I was able to reach the same *actual* person each time I called without having to go through a long menu of choices. THANK YOU for having live support staff available but most of all thank you for [sensitive content hidden]! :)

Cons: It is a lot to take in, though that is probably unavoidable. It would be nice to see a list of certain data within the platform without having to export it as well.

Pros: Very user-friendly and great front end. Customer service is some of the best as well!

Cons: Some limitations on the backend could be improved

Pros: Great support, continual updates and improvements made to software

Cons: Not intuitive to learn, but becomes easier with time

Pros: I love having all of my volunteers' information for all of the events in one place. Also love that when I need help the VL staff is quick to respond and they are always kind (they don't treat me like I'm an idiot! lol!)

Cons: Sometimes I find the email a bit awkward, but love that it is an option!!!

Pros: I like to ability to copy a volunteer to different positions instead of manual entry.

Cons: $8e

Pros: I know if I fill out a ticket, I will be responded to very quickly. I work with [sensitive content hidden] mostly, and he's always helpful. He understands I'm not a tech person at all, and he's patient and kind.

Cons: It's difficult for me to learn new tech, and I think most of my problems stem from that, not the funtionality of the product.

Pros: The customer service is amazing! I had some challenging items our volunteers were looking for on their profiles and [sensitive content hidden] and his team were able to customize them for us.

Cons: Reporting was a little funky at first but I think we got everything fixed.

Pros: The option to generate reports and customize the reported fields is great! Also, I love to see where each volunteer has a sign up or position on a single page. There are some great an valuable features here.

Cons: Management of volunteers files could require fewer steps

Pros: The scheduling is easy to set up, making adjustments to existing factions if use is easy to do. My customer service rep is on the ball, thanks [sensitive content hidden]! He will always try to squeeze in my problems for solution in an immediate manner and that is probably my favorite part of this program.

Cons: I wish the YouTube channel were updated more frequently, I do like using that as a resource, but when the interface changes and the tutorial doesn't reflect that change, it can be confusing.

Pros: Support and timely response to inquiries

Cons: Easy to get reporting using the Export function. The reporting features to run reports on the screen could use some flexibility.