The Nortridge Loan System

Pros: its great for managing all our loans. It was a major upgrade from our legacy system.

Cons: it can be hard for a non technical person to use but depends on the individual. my mom would be confused but my friends would pick it up quickly

Pros: The most beneficial feature of the software is it's flexibility. This application will service ANY type of loan!

Cons: It's a bit unique - it takes a bit to comprehend.

Pros: The opportunities to automate processes and take the load off manual input and human error.

Cons: The bugs, and the lack of consistent documentation. There is a lot of documentation stating that parts of the system work. But when trying to use it, I run into errors or things don't work as they say they are supposed to.

Pros: FLEXIBILITY. VENDOR SUPPORT AND KNOWLEDGE.

Cons: COMPLEXITY MAKES SETUP A CHALLENGE TO MEET REQUIREMENTS

Pros: NLS requires extensive pre-planning to migrate and onboard data. This is a time consuming and detailed process. Once running, the software is unimpeachable in it's accuracy for account management and payment processing/tracking. There is ultimate flexibility with the system, so much so that it's difficult at times to conceptualize all the available options, but levels of assistance at Nortridge from support through the consulting team do offer excellent guidance with navigation and implementation of features.

Cons: It can be difficult at times to identify the origins of problems which makes fixes hard to implement. The program itself is rarely at fault; with the flexibility offered by the platform we frequently find issues generated by user errors on our end.

Pros: NLS is a very powerful tool flexible enough to customize through scripting at so many places to prevent user error and ensure data integrity. The Nortridge staff has been phenomenal during our setup and conversion.

Cons: We struggle with limiting what our users see. The software is so powerful and has so many options, but those options can be a little overwhelming our day to day users. More options to hide Core fields would make this easier for our users.

Pros: Ease of use is great. On-boarding new employees is a breeze.

Cons: None. We are very happy with NLS and the employees find it easy to use. We are still waiting to go ahead and convert our portfolio over. We still have a few important tasks ahead of us before making the switch.

Pros: THE DIFFERENT REPORTING OPTIONS AVAILABLE

Cons: THE INABILITY TO COMBINE CERTAIN REQUIRED CRITERIA FOR REPORTING IN TO ONE REPORT

Pros: Robust. Lots of options. Highly configurable.

Cons: The UI can be difficult to view. Not laptop friendly. Permissions can be confusing.

Pros: It is simple to use and is easy to learn.

Cons: I am looking forward to the new enhancements to the software that we discussed during this user meeting.

Pros: The flexibility is second to none. Most everything can be customized.

Cons: The flexibility can be overwhelming. It is pro and a con both.

Pros: That my employees don't complain (too often)

Cons: Built for larger users, not small. Would like to see a small user group formed for next year

Pros: Generally able to get the system to do what you need it to do. Not always pretty but I have not come across any critical need that can't be handled by the system with limited need for customization. The company and the software have evolved over the years.

Cons: Should have the ability to drag/reorder tabs at the bottom. Different users have different needs. Bugs in new versions are unpredictable and annoying. Small companies generally do not have the resources to do extensive testing.

Pros: I use this software to bend down the cost curve during our rapid period of growth. Without the tools this software provides the challenges we face would could not be solved and our expense load would be much much greater.

Cons: Debugging vbscript is a challenge. I would be nice if there were a way to write vbscript outside the product and then integrated as needed.

Pros: It is very customizable and open to integration

Cons: The UI could be a bit clunky and the fact it's desktop based

Pros: This platform is very flexible, we have over 50 different loan programs all of which we have been able to implement quickly and easily from origination to servicing.

Cons: There are a few features on the servicing side which we would have preferred to have had sooner rather than later but NLS has been cooperative in getting these released in recent updates.

Pros: It is very customizable and you can pretty much do anything you need to do. Some more complicated than others depending on the requirements on your business.

Cons: The upgrades are sometimes very cumbersome, requiring a lot of testing. Sometimes because of the size of our data, we have problems with things like schema changes.

Pros: The system is highly customizable and easy to use. The NLS development and support teams are very responsive and willing to work with your business needs.

Cons: The system is highly customizable. Many basic features that I feel should be part of a financial servicing system must be customized in NLS or performed outside of the system. NLS has recently incorporated in later releases but we have not been able to halt our customized processes and implement the new functionality. Reporting is not great. Most of our reports have been written to run outside of NLS with custom scripting.

Pros: We like to describe NLS as a box of sticks. The finished product is only constrained by your imagination. The ease of custom reporting from the database, integration of complimentary software and great support from the Nortridge team top my list of LIKES

Cons: Missing or could be approved- unlimited derived UDF’s and User Defined Tabs. Also more triggers for custom scripting in NLSServices. A time\date schedule option would be great On boarding mid-stream loans can be a struggle to conform to original TIL boxes

Pros: The ease of use and the custom features that they will develop for our users. The support is amazing as well.

Cons: I honestly can't say anything bad about the software. It's the best software out there and I always promote it.

Pros: I like the ability to manage a diverse portfolio. We Service a variety portfolio types as we as manage our own accounts. Having the ability to create different communication plans by loan groups allows us to provide appropriate messaging based on the type of loan and consumer. Solid product.

Cons: Took me a while to understand how set up the system initially. Some trial and error and a lot of tickets to support until it "clicked".

Pros: Very flexible and easy to customize without expensive IT resources.

Cons: Some weird way to accomplish some of the automations or rules