Phorest

Pros: Value for the money Online booking Account management Appointment management Customer support Security

Cons: The inventory features could be more user-friendly so the assigned staff can do it when I am not there

Pros: Phorest is a game changer as far as being software that I feel like PARTNERS with me to bring the best experience to and for our guests as well as our team members. The customer support is second to none and it is easy to find answers when I need them. Phorest is always upgrading features and listens to our feedback to help streamline their systems in a way that no other company I deal with does.

Cons: Because you normally run so smoothly, when there are bugs or issues with the software I rarely consider that the problem is within Phorest and assume user error.

Pros: I like that it’s really user friendly for clients and salon. They have amazing customer service! I love that there is an app I can use and so can my employees. That it’s the same fee every month and everything I need to use for the system is included. I like the weekly reports and all that too.

Cons: That it won’t let a client book more then one kids haircut together. And I hardtime adjusting to the cost. I think it’s worth it but still seem like a decent amount. But I do love the features

Pros: The system is easy for everyday tasks however making an in person appointment deposit and refunds are not as straight forward.

Cons: Support feels lacking after onboarding. When real issues come up, it often turns into finger pointing instead of problem solving. I still have open support tickets from 10 months ago that haven’t been resolved or followed up on.

Pros: Program is extremely reliable and absolutely love the support is available when you need it. Force is very easy to learn to use. I really like the fact that you can print out people schedules so you always do not have to go back to the computer to see what is going on.

Cons: I cannot really think of a con. It is a monthly cost however, the value for the program is definitely worth it in my opinion.

Pros: Easy to use. the text reminders the control in management that I have being able to navigate the system

Cons: Not understanding a lot of phorest capabilities tough to understand each area but easy once you know about it

Pros: It’s easy to use and a pretty good value for what you’re getting. Customer support has been great. Online booking and the online store is good.

Cons: The waiting list and the online store could be more robust. I’d like to run sales on specific items or specific brands. Basically, running sales online for products feels clunky.

Pros: the POS integration with the system. Phorest Tips has been a game changer for the business and Stylists.

Cons: sometimes reports are hard to find, as there are so many. It would be nice to filter specific reports without all of the other data.

Pros: I like the value of Phorest. Scheduling system is easy to use and provides a lot of flexibility. All the reports which are available make monitoring your business relatively simple.

Cons: I like all the data collection of Phorest. I would like to be able to see it in graphic form without exporting it into another program

Pros: I love the business tracking. It makes knowing tracking your progress very easy. It’s helpful when running reports

Cons: I don’t like the that the online booking isn’t a request for an appointment. I wish I could approve it before it’s scheduled. Also, I don’t like that I can’t see all stylists on the screen when I’m searching for the weak view. It’s only one stylist at a time. I would like to see an overview of everyone.

Pros: it’s been years. I am running my business with Phorest Company study and their trusted, and never anything wrong with the app you can run your business as very smoothly

Cons: The price is expensive, especially like I am one person and I pay $85 or something like that monthly so that’s lots for one person but as a group in Salon is a good price but not for me

Pros: I love the customer service and the fact that I can get in touch with someone and they get back to me right away if they don’t know something.

Cons: The price is higher than all other platforms similar, I feel like if I have two locations we should be able to split sms msgs between both locations, I’m paying for them already and if I don’t use all in one location I should have ability to use at other location.

Pros: The ease of use, keeping track of clients history, notes, the chat feature in the desktop version, and the quick response from support if I need help with anything. I also like if I add products to my clients tab then exit out of it - it will remember the product.

Cons: The price point could be more competitive comparably to other brands. When there are bugs in the system sometimes takes awhile to get it fixed. My client do sometimes get confused by the dates on the reminders - it would be nice if it was changed to Jan/Feb/March instead of numbers as I book appointments 6 months in advance so sometimes the dates get mixed up.

Pros: Excellent appointment management system as well as POS security, their online booking system helps us a lot to save time and money. It keeps us organized with our payroll and Spa management.

Cons: I couldn't mention anything at the moment, so far we are very happy for choosing Phorest as our main Salon system software

Pros: The app and desk top are Easy to use and always works well for the salon staff and clients. Lots of ways to customize for personalization

Cons: I don’t like that the save card on file is hard to see when checking out. Saving the card is on as the default, should be something you have to click on to save.

Pros: Great product and great customer service. Phorest is the best out of all platforms that I have used in my shop.

Cons: There is no on line waiting list for clients. I wish clients could get on a waiting list and be notified of openings

Pros: Ease of use and appointment booking by far are my favs. Email and text marketing are a close second place.

Cons: The app is occasionally buggy, but not a deal breaker. For my end on the fly I need the app to be ready for me whenever because I am on the move and not in front of a PC.

Pros: Ease of booking online. Dedicated support is nice. Built In marketing. Inventory systems are easy to use

Cons: Features are bugged and take forever to get fixed. Feature will be launched with known issues with no timeline of resolution.

Pros: I like the new update where the tips go Straight to the hair dressers bank account. This makes things a lot easier!

Cons: The least I like is I can’t scroll through all my clients on the app like I can on a computer. It’s not a big deal but sometimes I need to scroll through if I forgot someone’s name

Pros: Phorest cover so many necessary systems when owning a salon. Retail, inventory, payment processing system and online booking.

Cons: The only thing I wish I could fix about phorest is that phorest should automatically email the account holder when the inventory drops below the minimum quantity. This would allow management to be notified when an order needs to be placed.

Pros: I love all the functions and how many things the system provides for even just the intro package. There are so many functions that we still don’t even utilize, but it’s great knowing they are there!

Cons: I wish there was a phone number that I could call and get someone immediately when I have a question about the system

Pros: All the options for reporting, tech support, Phorest Go. POS integration, and we’re excited to launch Phorest tips.

Cons: When clicking through a page you cannot go back to where you left off, it takes you back to the beginning. For example, staff rosters, editing services, and every other page. Very frustrating. Also, would like to customize our online store.

Pros: I absolutely love the inventory management and reporting. Our stylists are in love with the phorest to GO app.

Cons: Only complaint stylists have is for gap booking and how they have to book processing time which turns into a nightmare for receptionists