ZENOTI

Pros: Zenoti has a lot of features I love, it is a lot of clicking sometimes but it really gets into the nitty gritty of the business. Many reports and formats, I also love the calendar feature which allows custom reports based on specific time frames. Performs well, pricing seems fair, AI is ever growing and can typically help before escalating to the tech team. And the tech team, great support! it doesn't matter how long it takes to troubleshoot, they'll keep at it until resolved. And the integrations like hyperconnect and Mia the AI agent, top tier.

Cons: A lot of clicking to get to something, seems like its being worked on as there's always a new update/rollout.

Pros: $89

Cons: One of the few drawbacks of Zenoti is that some tasks or setups can require multiple steps to complete correctly, which can make the process feel a bit complex at times. However, I understand that this structure is in place to ensure accuracy, consistency, and proper configuration across the platform.

Pros: L’outil ZENOTI FRANCE présente un potentiel intéressant sur le papier, avant de signer le contrat. Certaines fonctionnalités sont pertinentes pour structurer une activité, à condition qu’elles soient correctement paramétrées et opérationnelles.

Cons: $8b

Pros: Our customer service rep [sensitive content hidden] was very helpful and receptive to all of our questions and inquiries (which were a lot). Happy to be able to implement online booking when we're settled.

Cons: Sometimes it was difficult to understand things like terminology. I wish the data transfer process was smoother...but that is also on part of the EMR system we are leaving.

Pros: Nothing. The system and staff are awful. This could have been easily a positive review, but when you ignore your customers and offer zero solutions, you get nothing but negative.

Pros: The onboarding team ( [sensitive content hidden]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system. Happily surprised how much of patient chart notes snd photos from prior EMR were brought over to Zenoti

Cons: Its very robust and required many hours and late nights getting set up and learning the system. Felt very overwhelmed during onboarding and the early months using Zenoti

Pros: Our business migrated over to zenoti a couple of months ago and it has been a wonderful experience with all the great capabilities they offer especially for franchising. Our account manager [sensitive content hidden] . is quick and efficient and lovely to work with. He has a clear understanding of our wants and needs and always finds. a solution for us. The zenoti team also provided a great training for us how to utilize the system and it is extremely easy to learn and navigate bookings, reporting, inventory, scheduling and payroll.

Cons: The beginning of the migration process was a bit difficult because they paired us with a team in a different time zone so communication was hard but this was quickly rectified and we were then paired with [sensitive content hidden] who has been absolutely amazing.

Pros: The support before integration and the steps were very detailed and on schedule. The day we went live was hard but we made it. Our online scheduling has increased. I have learned to be patient with sending questions as they are addressed to me, passing these questions onto the message board. If I don’t understand, a live agent is easily available with helping. With Rocket Lane, the degree of help is answered with meetings set up to deep dive even further

Cons: Sometimes my questions were getting answered and then they just stopped. I had to learn to be patient in the beginning and was forced to ask the message board. The Aplus rewards don’t automatically show, you have to find them. Customer returning products is not specified for product returns and Aplus rewards and redeeming points.

Pros: Some of their reports were helpful and their metrics but overall it was clunky, confusing. Oh, their patient information pop up was nice.

Cons: Their report added a factor that made my payroll a disaster. I spent so many hours correcting payroll it was insane.

Pros: Appointment management, support, and all systems in one place. The onboarding team was very attentive, friendly staff who worked hard to make my transition easier

Cons: Multi-functionality, yes, it is great to have multiple ways to do things, but it can be confusing when you start out.

Pros: I am giving 5 stars for [sensitive content hidden] at customer support. He helped me tremendously through this difficult time of transition. I wish I was more involved from the beginning to have a better grip on the system. He was always there when I needed him and he is an excellent teacher for sure!

Cons: It's difficult to navigate. Alot of puzzle pieces to this program. a ton of moving parts, not simplified enough for me.

Pros: We love the robustness of Zenoti. We also love the reposts and data that can be gleamed from it for business growth. And the customer support - that has been amazing! Being able to ask questions at any time and have an answer is so helpful.

Cons: It was confusing at times and may be a bit more than what we need at times as we are a small salon. There were definitely some frustrations with switching over the data but we got there in the end.

Pros: Very comprehensive and designed well for medical aesthetics. Online booking, EMR, memberships, and packages are all integrated and create a seamless patient experience.

Cons: Setup is time-consuming, and some settings are difficult to find or configure. Not the most intuitive but the support team is great

Pros: Working with the Zenoti has been a really great experience! They have been flexible with their time throughout the setup process and how to we were able to work through our launch--during a busy holiday season! Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system.

Cons: Some constructive feedback is that it would be helpful if Zenoti's team allowed for more time with the implementation team once launching. After go-live, they offer a 2-week window with daily check-ins and standby access with the implementation manager. It took some time using the new system to identify areas that required more attention or development. But what I would say is that while their structure may not be setup for the additional support, my Implementation manager [sensitive content hidden] made/continues to make the effort to stay connected and follow through on open items.

Pros: There was a TON of features... If you want the option to do it all they can definitely find away to give you everything that you are looking for in an all in one system

Cons: But because there was a TON of features it made the system incredibly difficult to navigate. It was so over built that simply changing the pricing of a product required going into several different places to do so. It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX. Most of all I was most disappointed in the company's customer service. They spend an absorbent amount of time trying to get you to sign on however trying to get support after the initial implementation was next to impossible.

Pros: Appt. managagment, value for money, very easy to use. Customer support was wonderful. We were able to set up daily zoom meetings to get help.

Cons: n/a no complaints we have not had any issues with zenoti. It is always difficult to use a new system but this is very user friendly

Pros: Robust, all in one platform that has many features to help my med spa. The system is highly customizable which was very important for me as a business owner.

Cons: The learning curve is a bit steep during the onboarding process. Some features require lots of training and support.

Pros: So many ways of completing a task. Customer service is very robust. Love the AI options that are available

Cons: When transferring from another system we need a way of creating old invoices to refund from a previous platform. Multiple pay periods would be a great option even if its just for an employee wize report

Pros: Zenoti has strong reporting and data analysis tools that make it easier to track performance, sales trends, and team/service metrics. Once set up, it helps us make better decisions because the numbers are clear and detailed

Cons: The biggest downside was the learning curve. Coming from our previous software, Zenoti felt tricky at first and took time to understand. Some workflows feel less intuitive, and it required extra training before our team felt fully comfortable

Pros: The onboarding team was amazing and helped to taylor the system to meet our specific needs. The training options were valuable.

Cons: The product is more expensive than other options and does not offer some basic reporting options. There is no option for creating your own reports.

Cons: some of the system settings are as customizable as we'd like, but theyre always helpful in finding solutions

Pros: Zenoti does it all. The QuickBooks and payroll integration has been a time saver for us. Using Zenoti helped us scale fast.

Cons: Limit the number of clicks. Getting around in the program needs to be more seamless. The app can be improved. There are some limitations there.