Craftybase

Pros: The software itself is great, well thought-out, and comprehensive. Most of the time if I need a feature, it is already there and teaches me more. It also seems they are consistently developing and are taking feedback to build in new features. The customer service has been solid and fairly quick to respond.

Cons: For a truly small business, the pricing and consistent feature-baiting to the next subscription are almost not viable. I am going to see how this goes for a while, but I may have to simply bail on the software if I can't afford it. From the buyer standpoint I think much more should be available at the basic tier.

Pros: Craftybase has vastly improved how easily I can track my materials and product inventory for my soap, candle, and body care product business. I subscribed in 2024. There are a lot of thoughtful details in how you can set up not just recipes, but recipe precursors, that saves me a lot of time and works well with how I make master batches. It's also been great in terms of syncing with my website on woocommerce, and when there have been issues (probably entirely due to woocommerce), customer support has been so responsive and even followed up down the line to see if the issues have gotten better. Plus, they've introduced improvements in the syncing capabilities with online merchant platforms since I joined craftybase.

Cons: There are still issues in how the products sync with woocommerce, but the team has been really responsive to those and I fully trust fixes are in the works. For example, I use product bundling plugins on my website, and they don't sync properly with craftybase. They don't actually sync properly with woocommerce either haha. So many complex backend issues that I'm sure compete across the different merchant platforms. I've been really impressed with how they handle things.

Pros: I loved the support the product offers. There is a lot of in product support and lots of instruction but I am a huge overthinker and the email support function was just amazing. It helped me get to grips with things and later on when I had to suspend my subscription due to a health issue that meant I couldnt work, they showed me how to capture and save my data for when i restart. It took me a little time to figure out what product features I needed and again getting me to the right solution I got great support. I had previously used a competitor product mainly because it was free. I was new to baking and software and discovered - as I tried to get reports sorted etc - that I needed a more professional piece of software and Craftybase is it.

Cons: It is a little more complicated than it first looks so read the help sheets and think about structure. SKUs are not compulsory but better you use them . I learn by doing rather than reading so I eventually had to start again with things. But it was no problem to the guys at teh other end of the email! And understanding what the "units" are can be tricky - at least I struggled with that for a while

Pros: I've been using Craftybase for quite a few years now and I honestly can't imagine my workflow without this software. It has great functionality for tracking manufacturing processes from raw materials to order completion, including full compliance with EU tracebility requirements. The Craftybase support team are great and have never failed to help me with any issues during the years, and I like that they proactively take feedback on board and continuously improve the software.

Cons: I struggled a little with the bulk update functionality when I needed to change currencies as I wasn't very familiar with using CSV files.

Pros: Crafty base has allowed me to get a handle on the 130 different product mixes that I currently stock on several selling platforms. At a glance I can see my inventory stock levels. Craftybase has also simplified my gross margin and I now know if my pricing is correct on our products. Customer service is excellent and quick to respond to questions.

Cons: Craftybase needs to increase the platforms that they sync. Our Ecwid and Tik Tok sites currently don't sync which means that I have to manually enter all orders. Set up was tedious and I would encourage more onboarding tutorials to eliminate a lot of wasted input hours.

Pros: The product is very easy to use an intuitive. I was able to import starting inventory and build recipes. I manufactured 3 items yesterday and it consumed everything correctly. Customer support is great too.

Cons: Not sure if it is the user(me) or the software but the purchase unit vs usage unit didn’t work for me. I buy chocolate by the case but consume lbs. I put the conversion in but recipe consumed the purchase unit vs lbs. Not a huge issue. I just entered everything in lbs with no conversion.

Pros: The program itself is amazing. It makes managing material and product inventory so easy, helps me track my consignment locations, and allows me to bill out craft events without stress. Everything feels intuitive and thoughtfully designed for makers.

Cons: At this time, my only real challenge is around returns and exchanges. There isn’t currently an option within orders to process a customer return or exchange. I’ve tried using negative adjustments as a workaround, but it doesn’t fully capture the transaction the way a true return or exchange feature would. Similarly, on the purchasing side, there isn’t a way to create a vendor credit memo or process a refund for materials that were returned. Having built-in return, exchange, and credit memo functionality—for both customers and vendors—would make the system even more complete and eliminate the need for workarounds.Overall, this is a minor gap in an otherwise excellent program.

Pros: I am just getting started with Craftybase and so far I love it. Customer service has been amazing with answering all of my questions and helping me get set up. I have never used an inventory management system before but am finding Craftybase easy to use so far especially with the great help from customer service responding quickly to all of my questions!

Cons: So far I am just getting started entering all of my data and with the help of customer service that has been going smoothly so no negatives to report so far

Pros: The ability to create BOM's which can have multiple components and effectively other BOM's built in making them multi layered

Cons: The ability to connect to MYOB accounting, means I have to have 2 systems running. Ideally an integration to other accounting packages would be great.

Pros: Craftybase allows us to convert raw materials into products and calculate the inventory for it all. We can also enter purchase orders and have each department fill in their own information. The customer service is really helpful and responsive. I love that you can create recipes for the products and then even output a BOM from that.

Cons: Craftybase isn't quite set up for the type of business we run and the current UI has some small setbacks. They are very open to discussion, though, and are working with me through my requests. Which is huge.

Pros: Easy to use, and customer service is FANTASTIC. Any and all questions I have had have been addressed quickly and completely. I can easily navigate the system to create recipes, log purchases, and monitor my material levels. I am also looking forward to trying out the new integration with QuickBooks.

Cons: I would like to be able to inventory non-COGS items by name/description. Such as shipping items. Honestly this may be an option, and I just haven't used it yet. I just decided I needed to do this.

Pros: I do like the capabilities and it being on the cloud. However there are some features that would be helpful. It made my organic inspection easy because I could just easily pull up the batches for my mass balance audit.

Cons: $89

Pros: Loved being able to create recipes from materials to identify exact costs for each product I sell. Loved being able to update a material cost and have it manifest in all the product recipes automatically to have an accurate cost of goods for each product.

Cons: It is an obvious "money grab" for them to block the "auto-manufacture" feature to force you to upgrade to a much more expensive plan. After all the work of entering your materials inventory and product recipes, when you sell a product the software will NOT automatically deduct the materials from your inventory UNLESS you pay for a more expensive plan. As soon as you go back to a less costly plan, they block this very basic feature. This very basic feature - deducting materials when a product sells so you can properly manage your materials inventory - should be included in the Studio Plan but they force you to upgrade to the 2x as expensive Indie Plan.

Pros: I have been searching for ways to organise my business. We make soap and skin care products, so I have many manufacturing recipes, suppliers, and costs to account for. Craftybase was a dream come true. I had about 50 scraps of paper with notes and was manually calculating my cogs at the base of my recipes. Now, everything is in Craftybase and when I manufacture a product, it updates my inventory as well.

Cons: I am learning the interface between Shopify and Craftybase. I am hoping I can learn how to have Craftybase update my inventory in Shopify when I manufacture a new product. It maybe I haven't found it yet. I've only been working in Craftybase a week, but already the improvement to my business is immeasurable.

Pros: The simplicity of the main page. It is easy to make your products and control your materials and components

Cons: The limitation on eshops communication platforms. Not all countries have the same commercial sites for saling goods. Need of more platforms. I don't know how easy is to make it happen, it's just a notice

Pros: I love that all my supplies and inventory are easily accessed on any device. It keeps everything up to date. I love that it pulls info from Square and Etsy for me.

Cons: Doing my state sales tax can be a pain since i sell in different cities. I have to manually figure it out.

Pros: I've been using Craftbase for many years now & have found it so useful with everything I need to track. From adding purchases for matierials, adding products etc, I can keep track of everything associated to my business, process & production management accounting etc. There are also many different reports you can run. Even though I'm in the UK with a different time zone, I always receive very prompt replies from Customer Support with solutions to my queries.

Cons: I honestly can't think of anything negative about Craftybase & will continue using it for years to come.

Pros: It has been a pretty seamless one stop shop for the size scale we are as a company. It is also affordable in comparison to other alternative options out there, which we really appreciate. The customer service has been excellent at every turn too when we have questions.

Cons: It has been a slight undertaking to have everything set up as we get up and running, but does seem like once the up front work is done, we should be rocking and rolling.

Pros: It’s incredibly useful for my small handmade business with room to grow. It tracks everything for me.

Cons: I have very few complaints about Craftybase. Every issue that has ever come up has been resolved promptly.

Pros: It helps me understand the true cost of manufacturing my products, and I'll like the seamless integration between my orders and inventory.

Cons: I wish there were a more automatic way of syncing high-level information to Quickbooks, including for end-of-year taxes.

Pros: The user interface is intuitive and easy to learn, making it a solid option even for those of us who aren’t super tech-savvy. I also appreciate the detailed reports that help me stay on top of profitability and pricing.

Cons: The biggest drawback for me is that Craftybase doesn’t yet sync with all of my e-commerce platforms, which means I still have to enter some data manually. It’s not a dealbreaker, but it does add a few extra steps to my workflow. Still, for the overall value, functionality, and peace of mind it provides, I highly recommend Craftybase to any small business owner who needs to manage both product inventory and materials efficiently.

Pros: I like that Craftybase makes it easy to manage all my products, materials, inventory, and expenses in one place. I love its automatic manufacture feature the best though. It saves so much time!

Cons: It was a little bit of a learning curve to set it all up, but that may have been more me and my understanding on inventory management at the time.

Pros: I love that it keeps all the tracking of my candle making in one place. I don't have to calculate much

Cons: Cost per month, even on lowest tier plan. Still not too overpriced. But owning a business is just expensive, this is a cost I don't mind paying as much because how organized it keeps me as a candle maker