OnPay

Pros: Our CPA recommended OnPay for our small business. With all of the help articles and the dedicated onboarding specialist, the set up process was a breeze. The interface is easy to use and running payroll takes only a few clicks. The value is unbeatable. Very satisfied!

Cons: I wish you could set the payroll to run automatically each month. We have a simple pay structure though so I understand that doesn't work for every business.

Pros: OnPay is a great solution for any size business. It is a great value for the money. It's easy to setup and even easier to do a payroll run. You can run your 401k, loans, medical, etc. deductions easily. You can track attendance and run reports.

Cons: I haven't run into any cons yet. I love that a payroll run takes me less than 5 minutes and I can adjust/control everything on my end without phone calls or support chat.

Pros: The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process.

Cons: As a new user, I don’t have any significant complaints about OnPay at this time. The platform has met our needs so far, and the customer support has been very strong, which has helped offset the learning curve.

Pros: The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline.

Cons: I don't have any complaints. The product UX is good and fairly intuitive. The cost is very reasonable.

Pros: Customer support is very good and reliable. Flexible communication methods, can use email, or phone, whichever you prefer.

Cons: Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the date of check closer.

Pros: We are a new organization so we had to set up a new payroll system. OnPay was very helpful in walking us through step by step.

Cons: I have no complaints thus far about OnPay. Everything is intuitive, and there are many ways to get questions answered.

Pros: Everyone I have spoke with has been very nice, pricing is decent and the website seems to function well

Cons: It is NOT a one stop shop, I have to speak to 1 person/department for this, another person or department for something else and another for something else. It is a lot of transferring and not sure I am doing it right because there are so many steps and people to talk to. I am sure once fully set up it will be fine but not an easy/user friendly process for a first time person

Pros: he service automatically handles all federal, state, and local tax calculations and filings with an accuracy guarantee, which provides peace of mind for business owners and saves significant time.

Cons: The software does not have built-in time tracking or scheduling tools, requiring users to rely on external integrations.

Pros: The ease and convenience that OnPay provided was fantastic. I never had to worry if employees got paid on time or not. And then automatically taking care of payroll taxes and filing everything for me was great!

Cons: The only thing I didn’t like is that if there was anything wrong with payroll in any particular week, they completely lock you out of the account until it’s fixed. It makes it difficult to be able to tell exactly what’s going on when you can’t access your own account.

Pros: Great payroll service - website is very user friendly with some nice features - running payroll is straight forward - everything needed is displayed on one page - the service is reasonably priced. The absolute best part is their onboarding process with a zoom meeting to run the first payroll.

Cons: being in different time zones which is common but nothing to dislike about the company at all. Great experience.

Pros: The setup is quick and painless, the interface is intuitive, and it doesn’t take tons of training to get going. It supports unlimited monthly pay runs for W-2 employees and 1099 contractors, handles multi-state payroll, direct deposit/check/debit card payments. Great customer support, especially during onboarding. Great fit for small businesses. Good value with a set base price.

Cons: While it integrates with accounting/time tools, the number of integrations is fewer than many competitors. Also, there isn’t a strong native mobile app for employers. For companies that need robust timeclock, scheduling, or job-costing features built into payroll, OnPay might require external tools.

Pros: OnPay has made setting up my payroll easy and manageable. I was assigned an account manager, a real person, who met with me to understand my payroll needs and walked me through the set up process from start to finish. Overall, a wonderful experience!

Cons: Nothing, from the very beginning, Onpay walked me through the entire process with a real live person and not a chatbot.

Pros: The onboarding assistance, the price, and the intuitive system. I appreciate that their team made it easy to transition over and the price is amazing for its value.

Cons: I do not have any complaints at this time. I think the platform looks nice and so far it’s been no issue.

Pros: Ease of use, the portal is very clean and not overwhelming. Customer support, they have been very available and helpful. Value for money.

Cons: No time clock feature. It would be helpful to have this feature available in order to keep track of hourly employees time more easily.

Pros: The customer support was extremely helpful! Anytime you call looking for assistance, OnPay has the answers right away!

Cons: I have no negative comments. I've only ever had positive interactions with OnPay staff. They are very helpful!

Pros: Great Value for the Money, Customer Support is AMAZING!!!! How to tutorials are clear and easy to understand.

Cons: The system does have a learning curve as it's not necessarily clear on first use how to do what you need however they make finding the answer very easy.

Pros: Serves agricultural clients, fair pricing. Pleased with the onboarding specialist who was very helpful in answering questions - having a direct line to them ended up being more valuable than I expected.

Cons: Requirement that they enter the data as it really tightened up my timeline to transition (but it worked great in the end)

Pros: After searching and looking for a payroll provider, I ended up with onpay. The deciding factor was the value. As a small/micro business my payroll is not consistent so i enjoyed the flexibility of having unlimited payroll and states. The response time was also very impressive. I also like the ease of onboarding and working with the platform.

Cons: I dislike that there is not an option to suspend the account for the months that i will not need it.

Pros: The interface is clear and easy to learn. Payroll automates easily, and customer support is fast and very available.

Cons: I just tried OnPay for payroll, and the experience is already quite smooth. I plan to explore its use further soon to simplify my HR tasks.

Pros: The pros of OnPay are it's ease of use and affordability. I've never worried about getting payroll documents filed.

Cons: The on-boarding of new staff can be a bit challenging to get figured out. This is one area that could use some updating.

Pros: How user friendly it is. If anyone is afraid to go to an online payroll system, I recommend this one. It’s extremely easy to navigate.

Cons: The reports aren’t as user friendly as I would like. I have to print off several different reports to get all the info I need.

Pros: Ease of use for both administrator and user. It also allows you to view W-2s and change information as needed.

Cons: Being the admin seems to limit personal user capabilities. Unable to make updates when you are the admin.