Filevine

Pros: It has a new wonderful feature of LOIS and it's been phenomenal. It has saved me tremendous amout of time.

Cons: Currently, I can't say there isn't anything I don't like. I do wish that the activity feed could be a little upgraded.

Pros: Good and secure software that makes document and client management more efficient. Workflow is seamless automated.

Cons: Customer support is slow to respond and the software is quite pricey comparatively. Customization is mediocre.

Pros: I'm sure it has all the features they say they have, but I have not been able to utilize any of them. For me, it has been an overly expensive document server.

Cons: FileVine is extremely overpriced for a system that is of average quality. They're good at selling the product, but as soon as they got my money, I had to nag them repeatedly to put the site together and spend countless hours just to get it going. This was for a new firm too, so it shouldn't have been that complicated since there were no cases to transfer over, but in order to customize the system, there was a lot of back and forth with tech that has been ultimately unhelpful. They have a strict "no refunds" policy if you choose to end early, so I pretty much wasted $2,000 on a nothing system that didn't even provide the services I actually wanted without the extra cost. I

Pros: I really like the newsfeed for each client to keep up with the communications and activity in the cases.

Cons: It almost felt like you needed a computer science degree in order to customize this software. It was not very straight forward.

Pros: Filevine is the best legal management system I have used during my time in the legal field. It is extremely user-friendly and easy to navigate.

Cons: There isn’t much I dislike about Filevine; however, I have heard that it can be somewhat expensive, and it’s important to ensure it is set up exactly how you want it to be used.

Pros: The Sales Team. Kudos! Their remarkable skills to sell a product are unbeatable. Keep their commissions coming.

Cons: Our experience with this system has been extremely disappointing. We paid for a product that was unworkable and never completed, and despite repeated attempts, the support provided was neither timely nor effective. The fixes that were offered came far too late, communication was inconsistent, and the third-party vendor assigned to us admitted fault, lacked expertise, and even brought in a fourth party. Calls and responses were often delayed or indefinitely postponed, which added to the frustration. The features were never delivered or late, leaving us without accountability or resolution. This situation borders on fraudulent, and the lack of professionalism and responsibility is deeply concerning. I cannot recommend this platform based on our experience.

Pros: The suite is relatively feature rich. But the interface is complex so they make you pay an obscene amount for their people to train you on it. Security is good.

Cons: Cost prohibitive. No ability to demo before using. Bad fit for small firms (but they won’t tell you that). Worst customer support I’ve ever encountered. God help you if you have an issue with your subscription. They will “lawyer” you rather than work with you. I had to threaten them with arbitration just to get out of their AI product, which was barely usable and not ready for prime time. Even then, they gave me a credit I can’t use instead of a refund. Buyer beware

Pros: Possibilities of what it could do if it was geared or had templates for investigators. This is for lawyers and will take some time and effort to get it working for investigators

Cons: NOT FOR INVESTIGATORS. They do not have any templates and do not help with setting up the system to work for you. They upsell to their sister company to set it up.

Pros: It does allow you to fax and text from within the system. If you spend a ton of time and effort building your templates it does pretty much walk a person through what needs to be done, requested, etc. in a case.

Cons: I found it to be very difficult to learn and unless you have an in house amazing tech person like we do, I would not even consider it. For example, it calls cases "projects" the calendar is so bad that you must use outlook and sync with it, but anything entered in Outlook will not show-up in FV (Filevine). You have to apply a special code for emails and for Outlook Calendar entries or they will not show-up at all in the FV system. The document assembly is very time consuming and you cannot File Save As. There is so much more I wish I knew before I spent a ton of time and money. While we are moving forward after spending $60,000 for the program, implementation and training I wish that I had never heard of FV. I am still going to use my old Word document case management until I retire and our newer attorneys can use FV.

Pros: The sales process. Over-promise, under deliver on the actual product. If you are an enterprise level law firm, maybe this product is right for you, since you need to have the technical knowledge, in-house to be able to utilize the features to the fullest.

Cons: They charged $60k upfront for services and add-ons that were not only never used, but never setup or even deployed to a production environment.

Pros: Nothing. The product is horrible and so difficult to use unless you are very computer literate. The company should be ashamed of itself for the quality and hte customer support.

Cons: 1) Difficult to use 2) AI is horrible 3) You have to apy to learn it and getting help after you pay $750 for an hour's worth of help you don't get support 3) I aske dor a month to month license and stupidly didnt ccheck to make sure it was correct and now I am builed monthly for this terrible product that was so difficult to use and ws not helpful for immigration cases. 4) I tried to get out of the contract but htey didnt care and I am stuck with a bill every month for a horrific product. Buyer beware!!!

Pros: Unfortunately I have nothing positive to say. Our experience was a 0 on a scale of 1 to 10. I would never use them again.

Cons: Their service was terrible. They were not responsive to our problems. The staff turn over was so frequent nothing ever got done. Would never use them again.

Pros: The fact that it literally does everything we need.

Cons: Some of the UI elements can be confusing at first use

Pros: Our company has used Filevine for four years now and during that time we've seen a huge growth within the software. It began as a system we begrudgingly used, to one that we have heavily customized to fit our needs and have recommended to others. The thing I like most about Filevine is the ability to customize their software to fit your companies needs. The storing of client files is not going to be the same firm to firm so having the ability to customize the software to fit our needs is a huge asset.

Cons: We have found that Filevine can be slow or kick users out more often than other websites. In addition, the search feature, while wide, is also inefficient and doesn't show you the most logical result at the top, so you sometimes have to go digging for something you need.

Pros: Filevine is fast simple and easy. I use it everyday.

Cons: It's not built into Briefcase, so I have to sign in separate.

Pros: The way it allows to you to work efficiently and organized

Cons: I dont have anything right now, the app is awesome

Pros: Filevine made it easy to learn how to use it, and gave concise explanations for everything it offers during training.

Cons: The layout seemed aesthetically clunky compared to other softwares.

Pros: Filevine is actually a good case management system. It's critical that you carefully plan your set-up because it is difficult to make some changes later but a good tool with lots of add-on modules.

Cons: Customer service is as bad as I have ever experienced in any company anywhere. Sending them an email is like shouting to the universe. No one responds. We have had multiple account managers in the 3 years we have been using them and have had the same experience with each one. Billing is horrendous. I am still being billed for modules that I cancelled years ago and have presented proof of the cancellation to them multiple times. They never respond to anything I send - but just keep sending reminder invoices.

Pros: It is easy to navigate and having the ability to customize the platform to our firms needs has been critical.

Cons: The search bar. When searching for projects in the "search bar", it leaves very little room for error. If you misspell a clients name, or leave out the middle initial it will not suggest projects with similar names. I've always found this odd.

Pros: The simplicity of being able to pin important notes and add to that note in the file.

Cons: Certain information would not copy over to companion files

Pros: Filevine is really customizable which is great because we can tailor it to the needs of our firm.

Cons: It is rare that you are able to speak with someone directly at Filevine if you want to implement a new service or need assistance with a feature. They are always referring you to third party vendors. This is an issue because you are paying for customer support as well as the fact that you don't have access to the people actually making the software.

Pros: It is easy to navigate and learn how to use

Cons: Not applicable, it is very user friendly

Pros: The ease and simplicity of receiving documents from a referral company.

Cons: The difficulty of navigating the documents received from the referral company.